(Batch 18 )

2016
Under supervision of:
Dr. Mohammad Hany

Team :
Esraa Mohammad El Shemy
Eman Ahmed Zaki Abouzied
Sara Ebrahim Abd El Gaid
Shaimaa Rabie Ebadi
Marwa Samir Mohammad
Fawkia Mohammad Said
Salem Mohammad
Ahmad Abd Elsattar

Project

Step 1 : Establishment of
the project

 ---Mission







.

 ---Vision





.

SWOT
Analysis

Strength points---



.

.

) (
.



.



.

.

.

.


.

.

.

. ) (

.

.

.

.

 --- weakness points

.
.


. ) (

.


.

.

.

 --- oppo
rtunities


.

.


. ) (

 --threats


.

.

.

Quality
planning

Customer needs
:

Complete
Blood bank

Strategic goal
:

Rehabilitation
center

New Technology
:

Complete
electronic
medical records

Mandates
:

Emergency law
for 48 hours

Rehabilitation
center

Mission
statement

We are building up the

integrated rehabilitation
center to serve trauma
victims and reaching
80% of the international
recovery percentage.

Verification of
Mission

Team Formation
1.Quality team member
2.Physiotherapist
3.Administrator
4.IT member
5.Medical equipment Engineer
6.Environmental safety member.
7.Engineering management
manager

Team Charter

Mission:
We are building up the integrated
rehabilitation center to serve trauma
victims and reaching 80% of the
international recovery percentage.

Privileges:
Team members have access to the
needed information handling this
information will be controlled by a
predefined information policy
For each team member, Four working
hours weekly will be dedicated for
following up ,improving and
implementation of the project .this
will be followed parallelly with the
periodic team meetings.
Get a support of outsourcing
experienced consultant
Budgetary resource as needed
Computer resources as needed

Adminstrator, quality team

member, physiotherapist , IT
member, medical equipment
engineer, environmental safety
member and engineering
management manger
Administrator.

Deliverable:

Each member should

submit a report for what he
has done and what will be
done till the next
meeting ,the report will be
sent by mail
Summary of each meeting
will be prepared and
documented

Tree chart

Planning the
meetings.

Managing time of
meetings.
Recording meeting
minutes.

Distributing out
recommendations.
Planning of
building el bank
al ahli
rehabilitation
center

Gathering
information about
systems.

Monitoring the
implementing
company.

Collecting the
customer needs.

Setting training
courses.
Work s with IT
section.
Visiting the
construction
setting.
Reporting
observations to
the team during
team meetings.
Interviewing
customers.
Handling out
questionnaires.

Step 2:Identification of
The Customers

Pt. Referral to
Department
Registration

Clinical Evaluation

High level
flow Diagram

Rehabilitation
programme
Prescription
Implementation of the
programme
Follow up

Customers to consider
Internal

External

Referral

Doctor
Public relation

Pt.
doctor

Registratio
n

Registration
office
accountant

Pt.
NGO

Doctor
Technician
Adminstrator

Pt.

Doctor
Nurse
Psychiatrist
nutritionist

Pt.

hidden

potential

process

Clinical
valuation

Rehab

mplement
tion

physiotherapist

Family
Health
insurance
MOH

Family

Family

Priority
Matrix

o
c
t
o
r
s

r/
teria

mi lic gist unta

ly rela rati nt
tion on

offi
ce

lth OH hn mi
ins
ici ni
ura
an str
nce
at
or

se

chia
trist

tation

us down

th of
ng

fety

of service 9

rmance

ency

49

19

17

15

11

19

27

37

31

eciation
f
pment

customer

frequency

Frequency
%

Cumulative
frequency %

physiotherapist

57

17.59

17.59

doctors

43

13.69

31.28

nurse

37

10.3

41.58

nutritionist

33

9.2

50.78

psychaitrist

31

8.65

59.43

technician

27

7.5

66.93

MOH

19

5.3

72.23

pt

19

5.3

77.53

Family

17

4.75

82.28

Social worker

17

4.75

87.03

Public relation

15

4.18

91.21

NGO

11

3.07

94.28

Health insurance

2.5

96.78

administrator

2.5

99.28

Frequency %
20
18
16
14
12
10
8
6
4
2
0

Frequency %

Cumulative frequency %
120

100

80

60

40

20

Cumulative frequency %

Pareto
chart

20

100

18

90

16

80

14

70

12

60

10

50
Frequency %

40

30

20

10

Cumulative frequency %

Step 3:Identify
Customer
Needs

Collection of
Customer
Needs

 Our group held focus groups to identify customer

needs , here summary of needs collected from
customer( physiotherapist, doctor and patient.)
Early intervention to be involved in the therapy before
referral.
Accessibility to the unit easily.
Variation in methods and techniques of treatment.
Low cost of service.
Least length of stay.
All services are close to each other.

Customers
Needs
Spreadsheet

eds

stomers

ysiotherapist

ient

ctors

rses

Early
inter
venti
on to
be
invol
ved
in
the
thera
py
befor
e
refer
ral.

Accessi
bility to
the unit
easily.

Variati Low
on in
cost.
metho
ds and
techni
ques of
treatm
ent.

Least
lengt
h of
stay.

All
service
s are
close to
each
other.

Availabilit
y and
accessibili
ty to all
pt.
medical
data since
onset of
his
trauma,
complicati
on or
condition.

Needs Analysis
Spreadsheet
For
Rehabilitation
Centre

1ry

2ry

Accessibility to Reaching the hospital easily

the unit itself

3ry

Reaching the hospital in 20

min from the nearest
station.
Presence of guidance on
the way to the hospital

Feasibility in moving from

Centre main gate to the
desired unit

Not more than 50 m

distance from main gate to
desired unit .
Smoothness and
convenience of the
pathways to the desired
unit

Not to need to use stairs or

make effort to reach the unit

Using alternations other than

stairs to reach units on other
floors.

1ry

2ry

3ry

Early intervention

Early notification to
the physiotherapist

notification to the
physiotherapist within 24
hrs.' from admission.

Physiotherapist is
involved in the plan of
care of therapy in the
hospital

Physiotherapist opinion
is documented in the
MR .
Physiotherapist plan of
care is implemented.

Early pt. assessment

by physiotherapist

Obtain initial
assessment within 24
hrs.' .
Reassessments are
done within scheduled
time frame.

1ry

2ry

3ry

Availability and
accessibility to all pt.
medical data.

Obtain a complete
medical record.

Effective medical
record reviewing.

Medical record presented

by hard and soft copies.

Hard copy of MR
accompanies the pt.
wherever he goes in
the hospital or
refereed to the
Centre.
All care givers have
access to the pt.
data.

Integration of all
diagnostic investigations
with the electronic
medical record.

Keeping the MR
updated with results
of investigations.
Making backup to all
pt. data to assure
availability and
secure of data under
all circumstances.

Step 4 :
Development of the
Product

Product Design
Spreadsheet

priv
ate
bus
com
pani
es to
go
to
hosp
ital
on
regu
lar
time
sche
dule
hrly
and
back
to
stati
on .

are
ava
ilab
le
on
the
mai
n
gai
t

e
the
hosp
ital .

tive
s
oth
er
tha
n
stai
rs
e.g.

pit
al
info
rm
atio
n
sys
tem
to
pro
ele vid
vat e
or , ent
ra
ry
mp to
s,
all
wh car
eel e
cha giv
irs
ers
and wit
trol h
ley use
s at rna
gro me
und s

ms
tim
e
fra
mes
of
fulf
lling
dat
a.

throu
gh
mobil
e
appli
catio
ns to
careg
ivers
in
case
of
delin
quen
cy of
medi
cal
recor
d.

d to
all
diag
nosti
c
servi
ces.

up
of
inf
or
ma
tio
n
ev
ery
3
mo
.

try
,
ass
ess
me
nt
or
res
ult
,
th
ere
is
a
pri
nt
ou
t
wh
ich
is
ad
de
d
to
th

d
c
s
n
o
t
w
y
n
r
t
s
t
n
a
U
t
n


&
Thank You