COMPETENT

INTERPERSONAL
COMMUNICATION
Alison Ball
1/29/18
Module 3
 COMMUNICATION VIEWS
 Linear View

 Interactional View

 Transactional View
 LINEAR VIEW

 A one-way process.
 Verbal or non-verbal
 No feedback
 Sender  Receiver
 Example = email, facial expression
 INTERACTIONAL VIEW
 Two-way
 Speaking and listening
 Sender and receiver alternate receiving information
 Example: lecture, staff meeting
 TRANSACTIONAL VIEW
 Communicator  Communicator
 Most important for professionals
 Both roles at the same time.
 Send message while getting information from message in addition to
message form the receiver.
 Example: team meeting, planning, lunchroom
 OPEN THE DOOR FOR
COMMUNICATION!

 IT’S ALL ABOUT ACKNOWLEDGING DIFFERENT PERSPECTIVES!

 PERSPECTIVE
 Our personal lense through which we view and receive messages.

 Cultural perspective = background

 Professionals manage perspective by avoiding judgement.

 PERCEPTION
 Understanding shared experiences differently due to the way we
process stimuli.

 More information than our senses can handle!

 BASIC SKILLS
 Active listening
 Reflecting
 Ask clarifying questions
 Summarize

 Add in openness and empathy and you have effective communication!

 THINK ABOUT AND DISCUSS
 Who is your favorite college team?
 Why?
 Why do you think your team is better than the person’s across from
you?
 Use their reasons with your team name in place of theirs.
 Does the argument still make sense?
 Friend, M., & Cook, L. (2017). Interactions: collaboration skills for school
professionals: Boston, MA: Pearson