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Chapter 5

COMMUNICATION
verbal & Non Verbal
FITRI ALFIANI, S.Farm., M.KM., Apt
Messages

Communica
tion
Communication Process
Levels of Communication

Intrapersonal Interpersonal Mass


Communication Communication Communication
Type of Communication
VERBAL COMMUNICATION
 Words Act  Symbol
 Choice of Words  Important !!
 Misunderstanding  poor word choice,
subjective opinion
 Example:
 Ambilkan  rude
 Tolong ambilkan  polite
NON VERBAL
COMMUNICATION
 These non-verbal signals can give clues
and additional information and meaning
over and above spoken (verbal)
communication
 Give you information more than enough
 Can chage the meaning of the words 
modify what is said in words
 Convey information about their
emotional state

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