“Drivers and barriers of reverse logistics practices: A

study of large grocery retailers of Pakistan”

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GROUP MEMBERS:

BILAL AZIZ KHAN 1625106

SYED WAJAHAT OMER 1625130
AHSAN AZIZ SHAIKH 1625103
 Introduction
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 “Reverse logistics” is prepared by James R. stock in 1992.
 By 2000’s reverse logistics was practiced under modern logistics.
 RL belongs to recovery of item through 3R’s.
 As per (Sharma, 2011) RL is linked with recycling of used products, overflow
of inventory, dismantling & re-process of used item.
 According to (Vlachos, 2014) importance of RL practices in food industry is
to provide quality and safe food to buyers.
 RL is the continuous flow of material which begins from shopper to the
maker and defectives appears during the assembling Procedure with an
objective of improving quality (Rogers, 1999).
 RL has gradually increasing day by day and becoming distinctive range of
attention over some decades (Stock J. M., 2009).
 Firms that have adept reverse logistics include BMW, Delphi, DuPont,
General Motors, Hewlett Packard, Storage Tek, and TRW Automotive.
 Sound practices in returns and RL can be a "win-win" situation profiting the
both clients & firm (Stock J. M., 2009).
 Continue introduction/problem
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 Earlier reverse logistics analysis focussed on drivers and boundaries in advance

countries but pays little attention on developing countries for example South
Africa (Subramanian, 2014).

 Problem statement
 Fundamental problem of this study is to explore the barriers and drivers of
reverse logistics practices at large grocery retailer sector from the perceptive of
managers in Pakistan.
 To explore those factors which include cost related problems, operational
barriers & supply chain integration return process.
 Literature Review
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 Four core processes in RL are followed Collection, Inspection, Re-
handling, Re-distribution.
 According to (Abdulrahman, 2014) internal barriers are: lack of
integration, economic barrier & lack of right information.
 Therefore, external barriers are: Incorporation Of Supply Chain
partner, Absence Of Correct Forecasting, Government Assistance &
Procedure.
 There are various purposes behind returns which are: Manufacturing,
Distribution, User returns, depending on who starts them and also the
idea of the materials included (De Brito M. &., 2003).
 Actors of reverse logistics involved how the value of products can be
recovered. Actors can be distinguished into collectors/processors,
receivers, and returners.
 LITERATURE CONTINUE
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 With respect to drivers of the reverse logistics, there are three components
reverse logistics which are Economics, Corporate citizenship and Legislation.
 According to (Arrieta, 2016), a management may decide that the items have no
surplus value, are out of date, important to dumping of those products at a
landfill.
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Research Questions
 What RL practices do Pakistan
grocery retailers currently
implementing?
 What are the key internal and
external drivers for RL practices in
the Pakistan
 Retail grocery industry?
 What are the cognitive reasons
behind RL practices in the Pakistan
retail grocery industry?
 What are the key internal and
external barriers to RL practices in
the Pakistan retail grocery industry
Research Objectives
 To explore the perception of the
supply chain managers that what
they think about reverse logistics
 To determine the importance of
reverse logistics
 To explore the drivers and benefits
of reverse logistics
 To extract all the dimensions and
elements of reverse logistics
 To identify the problems and
challenges in reverse logistics
 To ascertain the solutions to the
problems and challenges in reverse
logistics from the supply chain
managers perspectives.
 Justification/Significance

Reverse logistics/concept and its implication at work place takes different forms in an
organization which influences organizations in different manners.

Managers and top management authorities of any organization are responsible for reducing the
barriers of RL, cost related issues and issues of integration in supply chain integration in product
return process.

Scope
This study is based upon qualitative method and revolve around the issues related to
cost related problem, barrier in reverse logistics and supply chain integration in the
product return process its influences on an grocery retailers in Pakistan

Limitations
The researchers and analysts can never fully depend on the feedbacks and responses because the
results cannot always be accurate
 Research Design

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The main objective of this study was to explore reverse logistics in the context of barriers and
drivers behind reverse logistics practices in large grocery store and whether it truly has potential to
benefit the company on social as well as environmental bottom lines.

Population

To conduct this study the supply chain managers of large grocery store were targeted and were
furthered interviewed.

Sample and Sampling method

Technique of sampling was purposive sampling

Data Collection Procedure
The interview protocol which was used to conduct interviews
Plan of Analysis Reliability

The Reliability of this research have been checked by triangulation method to analysis data and
research to the same result.
 Findings OR Discussion
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 Definition of reverse logistics.

 Significance of reverse logistics.
 Reverse logistics is mostly applied to edible items.
 Reverse logistics procedure.
 Barriers in reverse logistics.
 Strategies to execute for resolving barriers.
 Obtain continuous support from top management.
 Efficient forecasting.
 Policy regarding return and expire products.
 Challenges from Distributor.
 Driving force behind reverse logistics.
 Environmental benefits.
 Conclusion
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 The perception of the supervisors that what they think about

reverse logistics.
 To explore the drivers and benefits of reverse logistics.
 To identify cognitive reasons behind the reverse logistics.
 To identify the problems and challenges in reverse logistics.
 Practical Implications
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 Reverse logistics helps managers.

 Beneficial for the environment.

 Useful for the distributors.