COMMUNICATION

SKILLS
(PERCEPTION, SELF
BS ENGLISH
SEMESTER 3

ESTEEM AND
COMMUNICATION)
 • Perception is how people make sense of the messages
they encounter in their daily lives. It is an active process
that the brain goes through when processing
information.
PERCEPTION: • Perception is the active process of assessing
information in your surroundings. It involves becoming
aware of one’s environment in a way that is unique to
the individual and is strongly influence by
communication.
 Physiology

Past experiences and roles

FACTORS:

Culture and co-culture

Present feelings
COMMUNICATION • Explains difference in the way we see, feel, hear, etc.
AND PERCEPTION:
Steps:
1. Stimulation= sensory perception
2. Organization= cultural, situational, state,
interpersonal, relational
3. Interpretation
• Generalization
• Stereotyping
• Attributions
• Self-serving bias
 • HALO EFFECT:
Using perception to make similar interpretations about
matters not actually perceived. (e.g. using one favorable
PERCEPTION trait to infer others about a person)
BIASES: • PERCEPTUAL ACCENTUATION:
Perceiving what we expect to see. (e.g. believing “I am bad
at tests.” causes a low score). It is a part of self concept.
THE SELF • It is a generalization about the self, derived from past
CONCEPT: experience, that organize and the processing of self-
related information contained in the individual’s social
experiences.
FUNCTIONS OF THE SELF:
1. Organizational function: Helps us organize and
interpret information
2. Managerial function: regulates behavior and plans for
future
3. Emotional function: helps us to determine our
emotional responses
 Self-awareness (infancy)
STAGES IN THE Self-recognition (18 months)
DEVELOPMENT
OF SELF: Self-definition (3 years)

Self-concept (6 to 7 years)
TYPES OF SELF CONCEPT:

INDEPENDENT: INTERDEPENDENT:
Separate from social Connected with
context, stable and social context,
direct variable and indirect
communication. communication.
 Developmental consideration

Experience
FACTORS
AFFECTING SELF Culture
CONCEPT:
Aging, illness or trauma

History
 • Self-esteem refers to affective evaluation of one’s
worth, self-regard, self-respect, self-acceptance.
Dependence of self-esteem:

THE SELF-ESTEEM: • Self image

• The approval of others
• Positivity v/s negativity.
TYPES OF 1. HIGH SELF-ESTEEM:
SELF-ESTEEM: • Talk firmly with a lack of hesitation
• Use phrases which acknowledge others
• Be able to accept failure
2. LOW SELF-ESTEEM:
• Are defensive about themselves
• Have slack body posture
• Have a pessimistic view
 • Emotion refers to a feeling or state that conveys
information about relationships which one would like
to join with others. Emotional intelligence represents
EMOTIONAL an ability to validly reason something with emotions in
INTELLIGENCE: order to enhance thoughts.
THE FOUR-BRANCH MODEL OF EQ:

Reflectively Assimilating Perceiving and

Understanding
regulating emotions in expressing
emotions
emotions thoughts emotions