Aswin Paul (Engineer Store)

Inward process

Identify the stock

Request through
requirement from store Call Resmi madam about Make a quotation and
whatsapp purchase
(no reorder system) the order mail to office
group
using excel

Arrange the stock into Receive a cc of a

Crosscheck the physical
the store by help of Arrival of material Purchase order from
quantities with bill
Union members office

Enter inward entry to

Enter inward to stock
book register by adding Keep the bills
excel
important details
 Aswin Paul (Engineer Store)
Outward Process

Verbal communication Call Rajani madam about

Prepared material list by Load material to vehicle
about the requirement the prepared material
confirming with Harish based on the material list
from Rajani / Harish list

Driver collect bill and 2

Put outward entry in
Delivery of the product copies of material issue Despatch to office
excel
slip from office

Sign received from

customer in issue slip, 1
Cross check the material
copy of issue slip is File the material issue Keep customer wise
list with material issue
provided to customer slip and copy of bill despatched material list
slip
and customer signed
copy is kept with driver
 Aswin Paul (Engineer Store)
Additional material requirement

If all product not

delivered, send the
Verbal communication
Checking delivered pending materials with If any additional materials
from installation team
material list on that site installation team by required at the site
about the installation
preparing material issue
slip from store

Save the material issue

Communication about
slip with sign of Materials provided to Material issue slip
the requirement received
installation team and installation team prepared at store
from installation
aswin
Aswin Paul (Engineer Store)
Return Process

Installation team return the balance

Quantify the balance materials
materials

Update the return details in excel and

register
 Alwin Antony (Material delivery Executive)

Verbal communication
Prepared the materials Collect bill and materials Contact the customer for
from the office about the
for despatch issue slip from office identify the location
delivery

Assure the signed copy Based on the site Delivery of products by

Provide 1 copy of
of issue slip received condition, provide considering customer
material issue slip
from customer required cables interests

Submit the issue slip to Submit the balance

store materials to store
Midhun K N (Asst. Manager Projects)
Feasibility from
Conduct site visit Material list
Work order KSEB for large
for calculating Initial inspection prepared based
received projects and
the cost on the site
followups

Installation
Order the Provide list to
process, provide Follow up with Net meter
materials based Rajani / Harish /
support for the customer arrangement
on the stock Resmi
installation

May conduct
Electrical
Prepare internal
inspectorate KSEB harmonic Meter purchase
commission inspection and
inspection and testing and checking
report verification of the
sanction
installed items

Meter installation
by KSEB
 Kiran Mohan (Sales Head)
Identify potential
customers through
dealers, Incoming calls Provide solutions
Tele call Clarify benefits
list, Data banks through calls
(employee organisation
etc)

Keep brochures, product

Collect the customer and Confirm work order with catalogue, existing Make a personal
site details advance payment customer list etc. on appointment
hand

Some times conduct

Upload the details into Hand over the details to
follow-up with
LMS sales coordinator
customers
 Rahul G Kunnath (Engineer Sales)

Customer details (leads)

Describe about the Calculate the capacity of
provided by Shannoj sir Tele calls
system the system
through WhatsApp

Follow-ups done if
Take an appointment for Provide costing of the
Conduct site visit needed by remarking it
the site visit system
on excel file

Take photo and forward

Handover to sales
to sales head for Work order completion
coordinator
clarifications
 Rajeendar Kumar (Installation Technician)

The ticket assigned Some times carry If any changes

Team leader assign to 1 person and 2 or the pending needed, Inform the
Analysis of the site
the work using LMS 3 people will materials for the company and
for installation
and phone calls associate with that site if customer for the
assigned person communicated installation

Earthing for DC, Connect wires to

Invertor, AC wire Structure work and
lightening arrestor DCDB and check DC wiring
fixing mount panels
etc. voltage and current

Submit completion
Complete report to sales
Update the details
Made connection ACDB Fixing connection and on coordinator by
on LMS
the system adding
information's
 Jibi N A (Installation Technician)

The ticket assigned Some times carry If any changes

Team leader assign to 1 person and 2 or the pending needed, Inform the
Analysis of the site
the work using LMS 3 people will materials for the company and
for installation
and phone calls associate with that site if customer for the
assigned person communicated installation

Earthing for DC, Connect wires to

Invertor, AC wire Structure work and
lightening arrestor DCDB and check DC wiring
fixing mount panels
etc. voltage and current

If materials were
pending completing
Complete the rest of the work
Made connection ACDB Fixing connection and on and when the
the system materials were
arrived completing
the rest of work
 Abhijith Y (Installation Technician)
The ticket assigned to 1
Team leader assign the Some times carry the
person and 2 or 3 people Analysis of the site for
work using LMS and pending materials for the
will associate with that installation
phone calls site if communicated
assigned person

Based on the situation

AC and DC wirings are and availability of
Earthings works Install inverter
done materials do the
appropriate works

update on LMS and via

Panel mounting Complete the works
call
 Sanoop A S (Installation Technician)
The ticket assigned to 1
Team leader assign the Some times carry the
person and 2 or 3 people Analysis of the site for
work using LMS and pending materials for the
will associate with that installation
phone calls site if communicated
assigned person

Based on the situation

AC and DC wirings are and availability of
Earthings works Install inverter
done materials do the
appropriate works

Complete work order

update on LMS, call,
Panel mounting Complete the works and submit work order
WhatsApp
to office
Sandeep K S (Installation Technician)
The ticket
Communicate assigned to 1
Team leader
Visit the site for with store or person and 2 or 3
assign the work Contact customer
installation Harish about the people will
using LMS and for availability
analysis delivered associate with
phone calls
materials that assigned
person

Some times carry

Structure work Collect necessary
Meet the the pending
concreating and mount materials from
customer materials for the
panels store
site

On the system
Complete and provide
Wiring Earthing Invertor fitting connection and information to
on the system customer about
the system

Inform to the Prepare

Balance materials
results trough Send to Harish Completion
return to stock
whatsapp group report
 Shaji K M (Driver)

Information about the root received Collect bills and checklist from
Go to site
from Harish through store manager office

Received signed copy of material list

Unload by customer interest Meet the customer
from customer
 Hareesh Kumar (Installation Head)
Site visit above 10 KW After material delivery Contact customer for the
Orientation provided to
systems and necessary information's received availability for
customers
situations through LMS installation

Daily status of
Completion report Provide necessary
installation received Assign the installation
collected from information's to
through WhatsApp and work to installation team
installation team installation team
call

Submit the completion

report to office
 Eldho Paul (Service Technician)
Customer care executive
Calls received from
forward the customer List of site prepared Forward the list to
customer to customer
information's to Service based on the locations customer care executive
care executive
WhatsApp group

Communicate the status

Prepare service copy Rectify the issues at Call the customer for
of service through
with customer sign customer site servicing
WhatsApp group

Submit the service copy

to office
 Jijo C Joy (Service Technician)

Customer care executive

Calls received from
forward the customer List of site prepared Forward the list to
customer to customer
information's to Service based on the locations customer care executive
care executive
WhatsApp group

Submit the service copy Prepare service copy with Rectify the issues at Call the customer for
to office customer sign customer site servicing
Mohan Das (Office Assistant)
• Customer visit
• KSEB visit
• ANERT visit
• Local purchase activities
• Courier dispatch
• Support for delivery