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    varun kumar Verma
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    This document appears to be an operational management project submitted by five students - Kumar veer ranjan, Varun kumar, Rahul gupta, Hemant malik, and Harshit Avashti - to their professor Parvash Ghosh. It discusses the operational focus of SpiceJet airline in terms of price and convenience. It also covers low contact and high contact airline services, the service blueprint of airline travel, overcoming failure points like reservations and baggage claim, and reducing waiting times during check-in and baggage collection.

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    This document appears to be an operational management project submitted by five students - Kumar veer ranjan, Varun kumar, Rahul gupta, Hemant malik, and Harshit Avashti - to their professor Parvash Ghosh. It discusses the operational focus of SpiceJet airline in terms of price and convenience. It also covers low contact and high contact airline services, the service blueprint of airline travel, overcoming failure points like reservations and baggage claim, and reducing waiting times during check-in and baggage collection.

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    16 views9 pages

    Operational Management Project: Submitted To

    Uploaded by

    varun kumar Verma
    This document appears to be an operational management project submitted by five students - Kumar veer ranjan, Varun kumar, Rahul gupta, Hemant malik, and Harshit Avashti - to their professor Parvash Ghosh. It discusses the operational focus of SpiceJet airline in terms of price and convenience. It also covers low contact and high contact airline services, the service blueprint of airline travel, overcoming failure points like reservations and baggage claim, and reducing waiting times during check-in and baggage collection.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 9

    Operational management project

    Submitted to:
    Prof. Parvash Ghosh Submitted by:
    Kumar veer ranjan(19BSP1381)
    Varun kumar(19BSP3167)
    Rahul gupta(19BSP2098)
    Hemant malik(19BSP)
    Harshit Avashti(19BSP)
    QUESTION 1

     Q1 Comment on the operational focus of SpiceJet . The options are Treatment,


    Speed, Convenience, Price, Variety, Quality, Unique skills.
     Ans. Yes, Spicejet aims to make travel affordable , comfortable and refreshingly
    efficient experience for all. The company claims five important features that are
    essentially the power source for the airline which enables it to achieve its mission.
     1) Power to fly everyone.
     2) Power of technology.
     3) Power of performance.
     4) Power of safety.
     5) Power behind the power to fly.
    LOW CONTACT AND HIGH CONTACT
    SERVICE OF AN AIRLINE
    Low contact service High contact service
     Used when personal interaction is not  Used to meet uncertain customer demand
    required  Employees must have HR skill
     Employees must be skilled  Response must be immediate to meet
     Work to average demand level demad
     Low/moderate price  Higher prices
    SERVICE BLUE PRINT OF AIRLINE
    TRAVEL
    OVERCOMING FALIURE POINTS

     Make reservation
    More payment option, improve information system
     CHECK IN
    Adjustment in extra luggage
     BAGGAGE CLAIM
    Reimburse expenses, improve baggage system by RFID technology
     FLY
    Trained staff to handle medical emergency, customized food service
    OVERCOMING WAITING TIME

     CHECK IN
    Provision of extra counters during peak time
     IN-FLIGHT
     Provide entertainment and adequate information.
     BAGGAGE COLLECTION
    Improve the transportation system and increase number of workers

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