Change Readiness Survey

Overview
• Change Readiness Assessment conducted to determine awareness of Honda1SAP Project
• The purpose of the survey was to take a baseline, so that actions can be taken to meet the needs of Associates
• All Associates were surveyed at AUH and MPE
• The results will determined where communication and engagement efforts should focus for Wave 1
• It was anticipated that Associates want to know how they are directly impacted – the results confirm this
• A second survey will be conducted to check the effectiveness of any actions taken

Results Summary
• Understanding around goals and benefits of the project is satisfactory but could be improved
• There is a strong sense of management commitment to the project
• Associates are unsure about the direct impact on them
• Communication at a lower level needs improvement
• Email and meetings are the preferred communication methods
• There is a strong belief that we have the right people on the project
• Respondents who have used SAP before AUH 21 MPE 8
Multiple Choice Answers
Percentage Percentage
Ques tion Population Favorable Neutral Unfavorable Very Clear Clear Somewhat Clear Not Clear
Score Score

The objectives and goals of the Honda1SAP project

Bus ines s Cas e 56% 68 56% 32% 12% 67% 17% 50% 28% 5%
are clear and unders tood by me.
Percentage Extremely
Population Favorable Neutral Unfavorable Important Somewhat Important Not important
Score important
The Honda1S AP project is important to achieving the
Bus ines s Cas e vis ion for implementing future objectives in my 66% 68 66% 19% 15% 83% 30.0% 53.3% 11.7% 5.0%
department.
Percentage
Population Favorable Neutral Unfavorable Extremely well Very well Not very well Don’t understand
Score
Bus ines s Cas e I unders tand the benefits of the project to Honda. 68% 68 68% 25% 7% 64% 8.9% 55.4% 33.9% 1.8%
Percentage
Population Favorable Neutral Unfavorable Very committed Committed Somewhat committed Not committed
Score
Our Leaders hip Team is committed to the s ucces s of
Leaders hip 85% 68 85% 12% 3% 88% 44.8% 43.1% 8.6% 3.4%
the Honda1SAP project.
Percentage
Population Favorable Neutral Unfavorable Frequently Adhoc Not at all
Score
I receive regular communications about the project
Communications 46% 68 46% 28% 26% 29% 28.6% 48.2% 23.2%
from my Line Manager or General Manager.
Percentage
Population Favorable Neutral Unfavorable Very helpful Helpful Somewhat helpful Not helpful
Score
The mes s ages I have heard about Honda1SAP help
Role/Team me unders tand what the changes will mean to me 39% 67 39% 39% 22% 44% 7.3% 36.4% 40.0% 16.4%
when SAP is live.
Percentage
Population Favorable Neutral Unfavorable Extremely well Very well Not very well Don’t understand
Score
I unders tand how the implementation of SAP will
Role/Team 50% 68 50% 32% 18% 36% 7.1% 28.6% 55.4% 8.9%
impact my team.
Percentage
Population Favorable Neutral Unfavorable Extremely well Very well Not very well Don’t understand
Score
I unders tand how the implementation of SAP impact
Role/Team 44% 68 44% 34% 22% 30% 3.6% 26.8% 58.9% 10.7%
the way I will work.
 Multiple Choice Answers

Communications Consultation Training Total Responses

In your experience, what has helped projects to be successful at Honda? 22 13   57
In your experience what has limited the success of projects? 13 7 2 56
What do you think will be critical to the success of the Honda1SAP project? 15 2 9 57

Communication method

MPE AUH
80%

70%

60%

50%

40%

30%

20%

10%

0%
Email Intranet Bulletins Team Morning Canteen Other
Meetings Tea Talks
Recommendations

Item Action Comment Risk

High Level Goals Re State in the new year The overall purpose and benefits of the project
and Objectives become lost, creating Inertia towards change
Low level GMs to brief their teams from Monday Are BPOs sharing information? Creates uncertainty about the project if
Communications meeting on a regular basis information does not filter down

Wave 1 Change Impacts will be communicated Teams will not understand the rationale before
in January using Change Impact Assessments entering training

All Process teams to meet with stakeholders on
a regular basis
Add and track meetings in Comms plan
General Additional resource for the change team to
Communications focus on consistent and timely communication
Email is the preferred method
Creates uncertainty about the project if
information is not shared
Unable to measure impact if not monitored
If information is not shared regularly it will be
difficult to reduce uncertainty in the
organisation