SANISOL RCA

COMPLAINT REPORT
ESTER PLANT
15-FEB-2018
Complaint Report of SANISOL RCA
No Items Remarks
1 Prod. Name SANISOL RCA
2 Prod date 28 January 2018
3 LOT / Batch size 954 / 4000 kg
4 Customer PT ZEUS KIMIATAMA INDONESIA
5 Complaint Qty 2400 TOTAL
6 Complaint Shortage netto of product (Appearance)
(SANISOL RCA LOT 954), OPERATION CONDITION

Batch size [kg/B]

Cycle time
SV PV Remark
[min/B]

Charge CEW 452 450 57

Mixing, Heating --- --- 55
Charge FARMIN DM24C 355 355 69
Cooling 70oC --- --- 1
Charge BENZYL Chloride 200 200 28 After charge start circulation
Charge SANISOL B-50 3000 3000 240
Aging 3h --- --- 232 Check T AmV
Cooling 40oC --- --- 116
Charge Acetic acid 15 10 38 QTY of Acetic acid depend on pH
Aging 0.5h --- --- 30 Condition ( for adjustment )
Analysis --- --- 300 Total Check -
Total 4007 4007 1286

There is no problem during operation condition all parameter and

indicator was showed the normal condition
Analysis result
Spec. Target 954

Appearance Trans. Trans. Pass There is no issue related

Liq. Liq. quality of product
pH 5.9-6.9 6.5-6.9 6.7
All item spec analysis was
Active 48.0-49.0 48.0-49.0 48.3 in specification

VL 48.5-51.5 48.5-51.5 50.7

TS 48.5-51.5 48.5-51.5 49.3

TamV 3 max 3 max 1,3

Filling condition
After result analysis was OK ,
continue to filling process
Total Batch size 4007 kg,
total filling 19 drum + remain 71.2 kg

Total product we delivery to

GRAHA OBOR 3400 kg
LF BEAUTY 400 kg
Complaint issue
On March 5, we got complaint from customer PT.ZEUS KIMIATAMA
INDONESIA that our product have less weight from standard

Total weight show the Qty 207 kg

meanwhile the weight should be 208 kg
Problem Analysis
Machinery Media
The weight machine
innaccurate

KYT sense Not follow proper procedure
was not good
There is no check / Validation
weight balance before fillinf
SHORTAGE of
Netto of Product
# Supervisor did not check operator job
# Not follow proper procedure

Man Management/Method
Filling Process
Operator didn`t follow procedure for check /
MAN validation weight balance before filling

We found the one of our weight

balance was innaccurarte ( WI 105 )
Progress Report

Beside that, we suspected it came from the

weight scale that have been broken last
time before the weight scale repaired.