PROFESSIONAL SKILL DEVELOPMENT

CONFLICT RESOLUTION

Team 6
Sandhya B ( 19MBR088 )
Sangameswaran U ( 19MBR089 )
Sanjana S ( 19MBR090 )
What is Conflict ?
• Conflict is serious disagreement and argument about something important. If
two people or groups are in conflict, they have had a serious disagreement or
argument and have not yet reached agreement.
• Conflict is a state of mind in which you find it impossible to make a decision.
• A struggle or clash between opposing forces; battle.
• A state of opposition between ideas, interests, etc; disagreement or controversy.
• A clash, as between two appointments made for the same time.
• Opposition between two simultaneous but incompatible wishes or drives,
sometimes leading to a state of emotional tension and thought to be responsible
for neuroses.
What is Resolution ?
• A firm decision to do or not to do something.
• The quality of being determined or resolute.
• The action of solving a problem or contentious matter.
• The act of analyzing a complex notion into simpler ones.
• A decision to do something or to behave in a certain manner.
• Finding a solution to a problem.
• Analysis into clear-cut components.
Conflict Resolution
• Conflict, arguments, and change are natural parts of our lives, as well as the lives
of every agency, organization, and nation.
• Conflict resolution is a way for two or more parties to find a peaceful solution to
a disagreement among them. The disagreement may be personal, financial,
political, or emotional.
• When a dispute arises, often the best course of action is negotiation to resolve
the disagreement.
Why should we resolve conflict ?
• To understand more about those whose ideas, beliefs, and backgrounds may be
different from your own. In order to resolve a conflict, you'll need to look at the
conflict from your opponent's point of view and learn more about this person or
group's perspective and motivations.
• To ensure that your relationships with opponents continue and grow. If you make
peace with your opponents, you increase your own allies in the community.
Successful negotiations pave the way for smooth relationships in the future.
• To find peaceful solutions to difficult situations. Full-blown battles use up
resources -- time, energy, good reputation, motivation. By negotiating, you avoid
wasting these resources, and you may actually make new allies and find new
resources!
Strategies to Resolve Conflict
There are seven steps to successfully negotiating the resolution of a conflict:
• Understand the conflict
• Communicate with the opposition
• Brainstorm possible resolutions
• Choose the best resolution
• Use a third party mediator
• Explore alternatives
• Cope with stressful situations and pressure tactics
Types of Organizational Conflict
• Intra-individual/Intra-personal Conflict.
• Interpersonal conflict.
• Intra-group Conflict.
• Inter-group conflict.
Why does conflict arise ?
• No two people are alike
• See things differently
• Different ideologies
• Different approaches to problem - solving
• Poor communication channels
• Competition for limited resources
• Difference in goals and values
• Organizational inter - department friction
Effects of Conflicts
Positive Effects Negative Effects
• Improved Relationships • Unproductivity
• Innovation and Creativity • Resentment
• Improvement in communication • Sabotage
• Improvement in collaboration • Increased Absenteeism
• Problem-solving inter/intra • Poor relationships
departmentally • Distrust
• Empowerment • Team Dysfunction
Case Study - Role Play
• Labour Unrest at Manesar Plant of Maruti Suzuki.

 Sandhya - HR Manager
 Sangameswaran - Plant Head
 Sanjana - Chairman
Conclusion
In conflict resolution, the best solution is the solution that is best for both sides. Of
course, that's not always possible to find, but you should use all your resources to
solve your conflict as smoothly as you can.