Human Factors Training in Aircraft Maintenance LTT's Blended Training Concept

Human Factors Training in
Aircraft Maintenance
LTT’s Blended Training Concept
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training approach
Questions and Answers
Human Factors Blended Training

LTT Customer Event
Mainz, Oct. 1st 2003 2
– Personnel development is a challenging task in MRO the industry
Maintenance
Human Licence
Performance
Continuation
Training
Economic
Pressure Qualification
Recording
Customer
Working
Demand
Conditions
Labour Market
LTT Customer Event
– Who in the Maintenance Organisation needs training?
Part
Part145
145
Part
Part66
66 Module
Module99

 Postholder,
Postholder,Manager
Managerand
and Supervisor
Supervisor
 
 Certfying
CertfyingStaff
StaffCAT
CATA,
A,B1,
B1,B2
B2Basic
 Technicians,
Technicians,Mechanics,
Mechanics, Basic
Training
Training

 Planner,
Planner,Engineers,
Engineers,

 Technical
TechnicalRecord
RecordStaff
Staff

 Quality
QualityControl,
Control,Quality
QualityAssurance
AssuranceStaff
Staff

 Specialised
SpecialisedServices
ServicesStaff
Staff

 Human
HumanFactors
FactorsTrainer
Trainer

Part
Part145.35
145.35Continuation
Continuation Training
Training
 Purchasing
Purchasingand
andStore
StoreDepartment
DepartmentStaff
Staff
 
 Certfying
CertfyingStaff
StaffCAT
CATA,
A,B1,
B1,B2
B2&&CC
 Ground
GroundEquipment
Equipmentoperators
operators

 Contract
ContractStaff
Staffininthe
theabove
aboveCategories
Categories

LTT Customer Event
Agenda

LTT Customer Event
– General Contractual Issues
 About 4,000 technical, management and

quality audit personnel to be trained by
September 2006
 The expected training concept must
 comply with applicable regulation
Part 66 M9 and Part145
 must provide means to evolve for
continuation training
 affect worker performance and
reduce failure cost
 Improve overall training cost by 20%
against the conventional training

LTT Customer Event
– Pedagogy Issues
 Something new, not the same old 2-3 days

of instructor-led lecture / discussion
 Use of modern media adapted to our
customer’s IT standards
 Delivery system that adapts to individual
learner knowledge and experience,
 A means to ensure consistent delivery of
training contents for large target group
 A means to ensure delivery of training in
German, English or other languages

LTT Customer Event
– Technical Issues
 Keeps student records in LTT Learning

Management System
 Transfer student records to customer’s
HR database
 eLearning portion must run as intranet
and internet application
 eLearning portion must have individual
pass worded sign-ons
 Training solution must meet all of the
above for Regulatory oversight

LTT Customer Event
– Expected and Not-Expected Challenges
Development Phase
 Company Firewalls and dual service on
intranet and internet
 Record keeping on LTT and Customer
Human Resource database
 Participation of several customer groups in
formative evaluation
 Internal “Old School” politics
Initial implementation phase

 Motivation of work planners to allocate
time in the daily work schedule
 Trainees’ discipline to control learning
by themselves

LTT Customer Event
Agenda

LTT Customer Event
– A threefold approach
Highly interactive
On c o Web Based Training
ion n
on
at s o
-L mp
ine le
tig si
es pha
qu tion
t i em
ali
fic of W
en p,
nv
a ti B T
ev sho
on
k
or
tes
W
t

LTT Customer Event
– Meeting the Module 9 Knowledge Requirements
 About six hours highly interactive web

based training
 Adapts to individual learner knowledge and
experience,
 A means to ensure consistent delivery of
training contents
 individual pass worded sign-ons and
transfer of records to customer’s HR
database

LTT Customer Event
– On-line Qualification Exercises
 20 randomly selected questions generated from a large database

 The computer shows the correct answer and provides a link to the
associated training segment
 Retake the examination as often
as you wish to receive a pre-
selected score of e.g. 75%
 Once 75 % achieved the name is
automatically transferred to a list of
participants qualified for the
workshop

LTT Customer Event
– Objectives of the Day 2 Workshop
 To reinforce the information from the Web-based training

with practical demonstrations.
 To ensure that all maintenance human factors questions
and issues can be discussed.
 To demonstrate human factors concepts as:
 The Dirty Dozen in Action - a real scenario,
 Communication (Flight & Ground Crews)
 Exercises for maintenance incidents investigation with
attention to Contributing Factors and Corrective Actions
 Examination to fulfil Part 147 standards for approved
training

LTT Customer Event
– What did we achieve so far?
Highly interactive
Web Based Training
on n
On n co
ati s o
o
-L mp
tig si
in
es ha
e q l eti
nv p
t i em
ua on
en p
lif of
 3,900 students automatically registered
ev ksho
i ca W
into Learning Management System

tio BT
or
nt
W
 eLearning began about mid-March 2003
es
t
for first scheduled students,

 1st workshop took place May, 13th 2003
followed by three more test runs
 About 1,500 people will have attended
the one day workshop

LTT Customer Event
Agenda

LTT Customer Event
Application for continuation Training
– General Concept for Continuation Training
 New developments in the field of Human Factors

research and experience
 Analysis of errors and incidents in the individual
organisation
 Qualify HF personnel to apply the systematic

approach to analyse incidents and build
investigations exercises
 Train the trainer programme for HF Continuation
training concept
 Subscription for access to a pool of electronic
event investigation exercise
 Participation in continuation training workshops
once a year

LTT Customer Event
– How to participate in event investigation exercise development
Selection Analysis Storyboard Production Delivery
The concept of “Contributing Factors and Corrective Actions” has Customer

been derived from : LTT
 Dirty Dozen Concept from Transport Canada
InfoWerk
 Maintenance Error Decision Aid (MEDA) from Boeing
 Corrective Action Plan from the US Nuclear Power Industry

LTT Customer Event
Agenda

LTT Customer Event
Saving opportunities through blended training solutions
– E. g about 20 % reduction in Human Factors training
35,000
30,000
Conventional Blended Trng
25,000
22 % Cost
20,000 Reduction
15,000
10,000
5,000
0
Course Fee Travel Exp. Trng Time Add. Staff Total
Conservative consideration because not counting

 Benefits of using the “Teachable Moments” (learning time / pace / place)
 Review opportunities for trainees without an instructor

LTT Customer Event
Cost Analysis
Instructor-Led Training vs. Blended Training vs. WBT
Life Span of Course 3 years
Number of Students 800
Student Learning Time in Classroom 14 hours (2 days)
Reduction in Seat Time 50%
Student Target Group Techn./Flight Ops
Burdened Compensation for Instructor € 176
Burdened Compensation for Student € 172

Design, Development and Delivery Costs
for a 2-day Training
Instructor-led Blended Pure

Training (ILT) Training (1:1 WBT
WBT/ ILT)
Development Costs to create courseware € 40.000 € 110.000 € 180.000
Delivery Costs
+ Number of ILT Sessions (800 : 15 students /session) 53 53 0
+ Instructor Costs (€ 176 x 2,5/1,25 days x 53 sessions) € 23.320 € 11.660 €0
+ Student Costs (€ 172 x 3/2/1 days x 800) € 412.800 € 206.400 € 137.600
+ Travel Costs (air transportation (€ 300) / lodging € 456.000 € 348.000 €0
(€ 100/day) / meals (€ 35/day)  € 570/435/0 x 800)
+ Student Material (€ 7/3,5 x 800) € 5.600 € 2.800 € 2.800
+ Student Administration (Registration, Testing, € 2.464 € 1.232 € 616
Certificates) (53 sessions x 2/1/0,5 hours per student
 14/7/3,5 days x € 176
+ Technical Support €0 € 6.000 € 6.000
+ Updates to Technology €0 € 6.000 € 6.000
Total € 940.184 € 692.092 €333.016

Summary
– one opportunity to achieve flexibility in delivering training
Thank you for listening !

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Human Factors Training in

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Cost consideration of the Blended Training approach

Questions and Answers

Human Factors Blended Training

Human Factors Blended Training

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Cost consideration of the Blended Training approach

Questions and Answers

Human Factors Blended Training

 About 4,000 technical, management and

Human Factors Blended Training

 Something new, not the same old 2-3 days

Human Factors Blended Training

 Keeps student records in LTT Learning

Human Factors Blended Training

Initial implementation phase

Human Factors Blended Training

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Cost consideration of the Blended Training approach

Questions and Answers

Human Factors Blended Training

Human Factors Blended Training

 About six hours highly interactive web

Human Factors Blended Training

 20 randomly selected questions generated from a large database

Human Factors Blended Training

 To reinforce the information from the Web-based training

Human Factors Blended Training

 3,900 students automatically registered

into Learning Management System

for first scheduled students,

Human Factors Blended Training

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Cost consideration of the Blended Training approach

Questions and Answers

Human Factors Blended Training

 New developments in the field of Human Factors

 Qualify HF personnel to apply the systematic

Human Factors Blended Training

Selection Analysis Storyboard Production Delivery

The concept of “Contributing Factors and Corrective Actions” has Customer

Human Factors Blended Training

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Cost consideration of the Blended Training approach

Questions and Answers

Human Factors Blended Training

Conservative consideration because not counting