Objectives
1. Identifying scope of new digital product
2. Providing different innovative ideas for quick recovery and gaining competitive advantage over
competitors
3. Customers experience of uncertainty servies, Vodofone requires flexible mindset to remain
responsive to their needs
Digital Product
• Category Extension in various
portfolio IPTV box, DTH box,
broadband modem & video calling
app
• Use Blockchain to enable smart
contrasts to track status, ownership &
repair history of communication
devices
AI & Machine Learning Optimize Supply chain Customer Services
• Combine data from BSS, OSS, and
• Reassess supply chain to uncover
ERP systems to create multi- • Use social media to involve costumer
weak links in affected areas
dimensional & high-granular insights and publish engaging, fun, and easy to
• Ensure contingency plans to the
into potential customer margins. consume content
suppliers affected by the disruption to
• Enhance chatbot TOBi with help of AI • Provide services based on
meet demand
& Machine learning segmentation
• Use analytics to identify customers
• AI provides insight into optimized • Creating advanced customer
most likely to be affected and develop
operational configurations, predictive experience platforms & Omnichannel
proactive communication plans to
maintenance and repair schedules customer service like web, voice,
keep them informed of policy changes
chat, social media, video, email
and service disruptions