Activity #5 Template…/p.

1
Step 2. Identify comparative organizations
2a. Develop a set Selection Criteria
of criteria for
selection of 1.
benchmarking 2. Technological Know-How
partner/s
3.
4.
5.

2b. Prepare a list of Potential

potential Best Practice in Handling Customer
Benchmarking
benchmarking Feedback
Partners
partners
1.
2.
3.
4.

Training Course on Best Practice Benchmarking for the Public Sector

 Activity #5 Template…/p.2
Step 2. Identify comparative organizations
2c. Select benchmarking partner/s using Decision Matrix

Potential Partner Ratings

Selection Criteria Rating Scale: 1 (Low) – 5 (High)

Org. A Org. B Org. C Org. D etc.

Overall Score

Training Course on Best Practice Benchmarking for the Public Sector

 Activity #5 Template…/p.1
Step 2. Identify comparative organizations
Example: SME Benchmarking Group
2a. Develop a set Selection Criteria
of criteria for
selection of 1. Industry/Sector leader
benchmarking 2. Comparability
partner/s
3. Willingness to share knowledge/info
4. Innovative
5. Utilization of technology

2b. Prepare a list Potential

of potential Best Practice in Handling Customer
Benchmarking
benchmarking Feedback
Partners
partners
1. Receiving customer feedback SME 2, SME 3
2. Registering, acknowledging & routing
SME 2, SME 4
complaint/feedback
3. Providing immediate corrective action SME 2, SME 5
4. Undertaking systematic problem-solving SME 2, SME 3

Training Course on Best Practice Benchmarking for the Public Sector

 Activity #5 Template…/p.2
Step 2. Identify comparative organizations
Example: SME Benchmarking Group
2c. Select benchmarking partner/s using Decision Matrix

Potential Partner Ratings

Selection Criteria Rating Scale: 1 (Low) – 5 (High)

SME 2 SME 3 SME 4 SME 5

Industry/Sector leader 5 4 4 4
Comparability 5 5 5 5
Willingness to share
knowledge/info 5 5 5 5

Innovative 3 3 2 2
Utilization of technology 3 3 3 2
Overall Score 21 20 19 18

Training Course on Best Practice Benchmarking for the Public Sector

 Activity #5 Template…/p.2
Step 2. Identify comparative organizations
Example: SME Benchmarking Group
2c. Select benchmarking partner/s using Decision Matrix

Potential Partner Ratings

Selection Criteria Rating Scale: 1 (Low) – 5 (High)

SME 2 SME 3 SME 4 SME 5

Industry/Sector leader 5 4 4 4
Comparability 5 5 5 5
Willingness to share
knowledge/info 5 5 5 5

Innovative 3 3 2 2
Utilization of technology 3 3 3 2
Overall Score 21 20 19 18

Training Course on Best Practice Benchmarking for the Public Sector