Fishbone Diagram Guide

Cause and Effect Diagram

Category 1 Category 2 Category 3

Party A
Reason Reason Reason

Problem

Reason Reason Reason

Party B

Category 4 Category 5 Category 6

Ishkawa Diagram
Fishbone Diagram

Reason Reason
Reason

Reason
Reason Reason

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 Contents

04 Fishbone Diagram Software

01 Definition of Fishbone Diagram

05 Tips to Draw Fishbone Diagram

02 History of Fishbone Diagram

Useful Methods for Cause and
06 Effect analysis

03 Benefits of Fishbone Diagram

07 Fishbone Diagram Examples

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 Definition of Fishbone Diagram

The fishbone diagram, or the cause and effect diagram, is a

simple graphic display that shows all the possible causes of a
problem in a business process.
It is also called the Ishakawa diagram.

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 History of Fishbone Diagram
1943
The fishbone, or cause &
effect diagram, was first
used by Dr. Kaoru Ishikawa,
a pioneer of quality
management, of the
University of Tokyo in 1943.
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1960 1990
The technique was then
Fishbone diagram was
published in Kaoru
devised by professor
Ishikawa's 1990 book,
Kaoru Ishikawa in the
"Introduction to Quality
1960s.
Control."
 Benefits of Fishbone Diagram

Display Relationships Logically and Clearly Show All Causes Simultaneously in 1 Diagram

Your Text
Your Text

Facilitate Brainstorming Help Maintain Team Focus

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 Fishbone Diagram Software

User Interface Various templates

and examples

Drag and
More than 8000
drop
vector symbols
function

Automatic Seamless
connection of integration with
shapes MS Office

Edraw fishbone diagram maker - In-depth

make creative fishbone diagram instantly. tutorials

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 Tips to Create Fishbone Diagram

If you choose to draw on

Be clear about the major
categories of causes of the
problem (written as
branches from the main
arrow).
Same causes can be
hand, consider drawing your
written in several places if
fishbone diagram on a flip
they relate to several
chart or large dry erase
categories.
board.

Make full use of the

Organize a team to carry
out the undertaking rather
than rely on your own.
fishbone diagram tool to
help the team focused on
Brainstorm all the possible the causes of the problem,
causes of the problem. rather than the symptoms.

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 Useful Methods for Cause and Effect analysis

The first W is What.

The second W is Where.
5W1H The third W is When.
The forth W is Who.
Then it is about How.
The last W is Why.

1. Manpower
2. Machinery
6M 3. Materials
4. Method
5. Mother-nature
6. Measurement

1. Physical Evidence
2. Personnel
3. Place
8P 4. Product (Service)
5. Price
6. Promotion
7. Process
8. Productivity & quality

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 5W1H Method for Cause-effect Analysis

Is there anything else to do? What should be

What What should be improved? What is the purpose of improvement.
done?

Is the worker’s orientation or method correct when changing the Why operate in that location? Which is the best
Where workplace? location to achieve highest efficiency?

Why perform at that time? Will it be better to

When Change the time, period or sequence of the operation.
execute at other time?

Manpower, collaboration or task assignment. Check and discuss this Why designate someone as the person in
Who issue again. charge? Is there a better candidate?

Change the method or procedure so that less manpower is needed.

Why to do it? Is there better method to replace
How Apply the method that requires less degree of proficiency and
the current one?
expense.

Doubt everything again. Think over and discuss the above 5

Why follow the present way. Is there any
Why questions by asking more why and then find out the best solution for
necessary supplement or change?
improvement.

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 Measurements Materials Manpower

Specimen not sufficient Not enough ice Can't procure specimen

Analyzer out of calibration Plastic bag not up to standard Patients not in room

Lab Results
Delay

Order slip delays

Room too hot No centrifuge
Message delay

Courtesy visit
Room too cold Lack analyzer
Poor identification

Mother nature Methods Machines

Note: The 6M method is applied in this analysis, categorizing the reasons into Manpower, Materials, Measurements, Mother nature, Methods and Machines.

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 Service Problem - Ishikawa (Fishbone) Diagram Template

Product
Physical Evidence Personnel Place
(Service)

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Service
Problem
Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Productivity &
Process Promotion Price
quality

The 8P method can be used to analyze problems in service

industry, categorizing the causes into Physical Evidence,
Personnel, Place, Product (Service), Price, Promotion,
Process, and Productivity & quality.

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 Relationship
Relationship Management
Management Workload
Workload Environment
Environment Welfare
Welfare Salary
Salary
with
with Co-workers
Co-workers

Different
Employer No incentive Demanding Location
concepts Control
Low welfare
low cost
Lack of Harsh High
Climate
communication management pressure
No welfare Low salary
No Too much Office
Misunderstanding
promotion work environment

Resign
Change profession Poor constitution Transportation Not confident

Find a job Conflict between

Illness Poor adaption ability
with higher pay. work and life

Employee Further studies Stressful Change of address Not qualified

Plan
Plan Health
Health Residence
Residence Self-confidence
Self-confidence
Change
Change

XXX: Important reasons

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