PROCEDURE for

RECRUITMENT and
TRAINING for HK at
Liberty Central
citypoint
MEMBERS:
Nguyễn Anh Minh

Nguyễn Hoàng Long

Hoàng Khải Vy

Nguyễn Thị Cẩm Thi

Nguyễn Thị Thanh Trúc

 1 2 3
Overview of Overview of Housekeeping
Hotel Housekeeping recruitment
department and training
process

Contents
1
Overview of Hotel
History of establishment and development Belonging to Sai Gon - Huong
Que Corp

Open on 28/8/2014

Located in 59 - 61 Pasteur,
Ben Nghe, District 1

Scale of 14 floors, 3 basements,

with 171 rooms, the total project
are is 12.000m2

Convenient geographical location, located

near famous landmarks and exciting places
of city such as Ho Chi Minh museum,
Takashimaya mall, union square, etc.
 Hotel’s points of sales

Well located

Inherent dedication in Food &

Beverage

First and only hotel in Ho Chi Minh city

that offer an in-house cinema
 Fields of business ACCOMMODATION

Liberty Central Saigon Citypoint with 171 modern rooms and suites, divided into 5 types of room.

Deluxe Premier City View Executive

Signature City View Liberty Central Suite

 Fields of business FOOD AND BEVERAGE

Above Sky Bar

Location: 19th floor
Opening hours: 08:00 – 24:00
Above Sky Bar offers an innovative selection of high-end
spirits, signature cocktails, draught beers and fine wines, all
complimented by a carefully curated menu of light snacks.

Libra Dining Room

Location: 3rd floor
Opening hours: 10:00 – 22:00
Our Libra Dining Room is designed to bring an intimate
atmosphere and cosy dining experience for several types of
events, such as: birthdays, anniversaries, bridal showers and
rehearsal dinners.
 Fields of business FOOD AND BEVERAGE

Central Restaurant
Location: 3rd floor
Opening hours:
- Breakfast: 6:00 – 10:00 (Monday – Friday) & 6:00 – 10:30
(Saturday – Sunday)
- Lunch: 11:30 – 14:30 daily (for both buffet & a la carte)
- Dinner: 18:00 – 22:30 daily (for both buffet & a la carte)

The Bistro
Location : Ground floor
Opening hours : 6:00 – 24:00
The energetic Bistro is an accommodating destination for
guests meeting up with business partners, catching up with
Fields of business MEETING & EVENTS & WEDDINGS

Apollo
Location: 2nd floor
Offering flexible setting and essential equipment, our preeminent
Apollo room is modern, well-equipped and suitable for plenty of
different functions requiring space for up to 150 guests

Jupiter
Location: 2nd floor
Elevate any professional meeting or personal event from ordinary
to exhilarating in our Jupiter Meeting Room. Contemporarily
designed for any occasion requiring space for up to 20 guests
Fields of business MEETING & EVENTS & WEDDINGS

Venus Boardroom
Location: 16th floor
Exclusively dedicated to corporate guests
requiring space to conduct business meetings
in a private ambiance, our Venus Boardroom is
perched on Executive Lounge with specable
views of Ho Chi Minh City.
 
 Fields of business
Beside Accommodation, Food&Beverage And Meetings&Events, Liberty Central Saigon Citypoint
has facilities such as Swimming Pool, Executive Lounge, Fitness Center, The Spa

Executive Lounge on the 16th floor Swimming pool on the 19th floor Fitness center on the 18th floor
Hotel’s organizational chart
 2
Overview of
HK department
 Provides a clean,
comfortable and restful
Handles laundry services,
stay for all guests
employees staff rooms
and may help to maintain
outside public spaces
Also tasked with
cleaning the lobby,
hallways, public
Communication with restroom, and any other
other department in the public rooms
hotel

Role and responsibilities

HK organizational chart

Executive
Housekeeper

Assistant
Executive Secretary
Housekeeper

Room Public
Linen Laundry Florist CAP/SUP
Attendant Area
Operational activities in HK
department

Front Office F&B dept

Security Sales& Marketing

HOUSEKEEPING

Human Resources

Accounting Maintenance dept

3

Housekeeping
recruitment and
training process
Recruitment Process

Processing
Employees Interview

1 2 3 4 5

Sources of Preccreening Reference

employees Employees Checks
 Internal source

Sources of Employees

External source
Processing Employees
 Applicants who meet the criteria for a job as
specified in the job specification/special
qualifications—are selected (or screened)

Applications will be considered in many

Preccreening aspects

The purpose of prescreening is to eliminate

candidates
Operation or manager are Should be conducted by a
finally interviewed with manager but sometimes
the Director its okay for supervisor
1 4

Mark and select Check candidates’

qualified 2 Interview 5 ability to communicate
candidates in English
 Check the truthfulness of the information that
the candidate provides and have
Reference checks comprehensive view of this candidate

Ensure that selected candidates are the right

people for the right position
Training

A systematic
Approach to
training

First Training
Training

Model of systematic approach to training

 Set up awareness
Bed making
Bathroom cleaning
Vacuuming
Daily routine
Dusting
Caring for and using equipment
Skill training
Window and mirror cleaning
Industrial safety
Understanding of grievance
procedure Hotel layout

Knowing top managers Employee right and

Knowledge
by sight and by name benefits
training
Training

A systematic
Approach to
training

First Training Training

Methods
 Lecturers On-the-job-training

Stimulation training

Training Coach – pupil method

Conference or workshop methods
Training

Evaluation and
A systematic performance
Approach to appraisal
training

First Training Training

Methods
The first day

Time Presenter Topic

9.00 – 10.00 Training coordinator Que Huong corp – Liberty Central

Executive committee/department
10.00 – 10.30 Welcome and exchange
manager
10.30 – 10.45 Hotel nurse Health and safety

10.45 – 11.00 Breaktime

12.00 – 13.00 Have lunch

13.00 – 14.30 Receptionist A tour of the hotel

14.30 – 14.45 Assistant Security director Hotel security

14.45 – 15.30 Assistant Security director Fire protection

15.30 – 15.45 Breaktime

15.45 – 16.15 Assistant Director of Human resources

16.15 – 17.00 Assistant Director of Human resources Information about personel
The second day
9.00 – 9.30 Technical supervision Technical department
9.30 – 10.00 Revenue director Sales and Marketing
10.00 – 10.15 Revenue director Revenue and reservations
10.15 – 10.30 Nghỉ giải lao
10.30 – 11.00 Front office director Receptionist position
11.00 – 11.40 Front office director SPG
11.45 – 13.00 Have a lunch
13.00 – 13.30 Spa director Spa
13.30 – 14.00 Executive chef Hygiene and food safety
14.00 – 15.00 Restaurant manager F&B
15.00 – 15.30 Executive Housekeeper HK
15.30 – 15.45 Breaktime
15.45 – 16.15 Financial control Finance

16.15 – 16.45 IT manager IT policy

New staff Test

16.45 – 17.30 Training coordinator Test answer
New staff Course evaluation
Mini game
Question 1: How many steps have we covered in
the recruitment process?

A. 4 B. 7

C. 5 D.8
Question 2: What is point of sales of the Liberty
Central Saigon Citypoint?

A. Cinema B. Organic food

C. The most parking D. Eco-friendly

space activities
THANKS FOR
LISTENING
EVALUATION FORM

Name MSSV Tasks %

Nguyễn Anh Minh 718H1691 Recruitment and training for 100%
housekeeping
Nguyễn Thị Cẩm Thi 718H1764 - History of establishment and 100%
development
- Hotel’s point of sales

Nguyễn Thị Thanh Trúc 717H0658 - Hotel’s organizational chart 100%

- PPT
Hoàng Khải Vy 717H0952 - Fields of business 100%
- Operational activities in HK dep
Nguyễn Hoàng Long 718H1691 - Overview, Role & Responsibilities 100%
- HK organizational chart