Family Satisfaction and Patient Safety on Response

Time During Covid-19 Pandemic

at Sumber Sentosa Tumpang Hospital
Chapter 01
Preliminary
Problem Formulation
“Family Satisfaction and Patient Safety on Response Time During Covid-19 Pandemic at Sumber
Sentosa Tumpang Hospital”.

Purpose
General Purpose
This Study aims to determine family satisfaction and patient safety on response time during Covid-19
pandemic at the Emergency Room Sumber Sentosa Hospital

Particular Purpose
a. To Identify the Response Time in the Emergency Room Sumber Sentosa Hospital.
b. To Identify the Patient Family Satisfaction in the Emergency Room Sumber Sentosa Hospital.
c. To Identify Patient Safety in the Emergency Room Sumber Sentosa Hospital.
d. Family Satisfaction Analysis on response time during Covid-19 pandemic in the Emergency Room
Sumber Sentosa Hospital.
e. Patient Safety Analysis on response time during Covid-19 pandemic in the Emergency Room Sumber
Sentosa Hospital.
f. Patient Safety and Family Satusfaction Analysis on response time during Covid-19 pandemic in the
Emergency Room Sumber Sentosa Hospital.
Benefits of Research

 Theoretical Benefits
 Practical Benefits

1. For Profession (Study Program)

2. For Institution

3. For Society
Keaslian Penelitian
Penelitian Judul Metode Hasil Perbedaan
Agus Trioyono 2020 Hubungan respon time dan Jenis penelitian Sebagian besar respon Lokasi penelitian sebelumnya
komunikasi dengan menggunakan penelitian time perawat dalam peneliti melakukan penelitian di
kepuasan keluarga pasien kuantitatif, desain penelitian kategori cepat (58,7%) IGD RS Ortopedi Prof. DR. R
di Instalasi Gawat Darurat menggunakan penelitian dan sebagian besar Soerharso Surakarta
( IGD ) RS Orthopedi Prof. deskriptif korelasi dengan responden menyatakan
DR.R. Soharso Surakarta rancangan studi kohort puas terhadap pelayanan
perspektif. perawat di IGD (55,4%)

Josephine Christabel Hubungan Respon Penelitian ini merupakan Respon time perawat di Lokasi penelitian sebelumnya
Lombu Sepuh 2018 time Perawat dengan jenis penelitian non IGD Rs Santa Elisabet peneliti melakukan penelitian di
eksperimen dengan Medan tahun 2018 IGD Rs Santa Elisabet Medan
Tingkat Kepuasan metode deskriptif analitik mayoritas perawat
Pasien BPJS di dengan rancangan cross memiliki waktu tanggal
Ruangan IGD RS sectional. yang baik sebanyak 72
Santa Elisabeth orang atau 82,8%
Medan Tingakat kepuasan
pasien BPJS 66 orang
(75,9%) pasien merasa
puas terhadap waktu
tanggap atau respon
perawat
 Chapter - 02
Literature Review
TINJAUAN PUSTAKA
Factors that Affect Response Time
1)Stretcher Availability
2)Staff Availability
3)Staffing Pattern
4)Patients Characteristic Level
5)Knowledge Factor, Nurse Skills and Experience who
Handle the Emergency Event.
 Respon Time Clarification based on The
Emergency

One of the Achievement Indicator of medical

treatment for emergency patients is the Speed
of providing adequate assistance to
emergency patients.
Patient Satisfaction
Factors that Affect Patient Satisfaction
1) Product or Service Quality 7) Service
2) Price 8) Location
3) Emotional 9) Facility
4) Performance 10) Communication
5) Aesthetic
11) Athmosphere
6) Product Characteristic
12) Visual Design
 5 Main Factors of Satisfaction
Level

1) Service Quality
2) Emotional
3) Price
4) Cost
5) Waiting Time
 Service Quality with “RATHER”
1)Responsiveness ( Daya Tanggap )
2)Assurance (Jaminan)
3)Tangible ( Bukti Fisik )
4)Emphaty (empati)
5)Reliability (Keandalan)
Emergency Room
 TRIASE

 Red Category
 Yellow Category
 Green Category
 Black Category
Patient Safety
 Patient Safety Goals
 Identifying Patients Correctly
 Improving Effective Communication
 Improving the Safety of Drugs that must be Aware of
 Ensuring the Correct Surgical Site the Correct Procedure,
Surgery on the Correct Pasien
 Reducing the Risk of Infection Due to Health Care
 Reducing the Patient’s of Injury Due to Falls

Conceptual Framework

P2 Patient enters
Emergency Room

Factors that affect P2 Patient Response

Response Time Time ≤30 MENIT Patient Safety

Factors that affect

Satisfaction Satisfaction Level
 Hypothesis

Ha: Kepuasan keluarga dan Keselamatan pasien terhadap respon time selama pandemi covid 19 di IGD RS
Sumber Sentosa Tumpang.
 Chapter – 03
Research methods
 Research Methods
 Research Design
Design of this Study is correlational with a cross sectional approach
 Customer Design and Patient Safety
Researchers uses Observational Methods to Nurse who provide
services to patients starting from research patients,
Satisfaction comes and treatment carried out
until the patient moves to the inpatient room.
 Population:
All patients belonging to P2 Patient who were treated
at the Emergency Room at Sumber Sentosa Hospital Final Report Preparation
in the last month were 114 people

Data Analysis
Sampling: Parametric Statistical Test
Simple Random sampling

Sample: Data Processing and

A small proportion of patient belonging to to P2 who Analysis
seek treatment in the Emergency Roomat Sumber Editing,coding,scoring,
Sentosa Hospital as many as 53 people in 1 month tabulating

Research Design Data Collection

Cross sectional Kuisioner dan Observasi

Framework
 Research Variable
1.Independent Variable
2.Dependent Variable
 Data Collection and Processing
1.Research Materials and Instruments
2.Research Time adn Location
3.Procedure for Data Collection and Validity Test
4.Data Analyze Method
5.Data Analyze Technique
 Research Ethics
1.Informed consent (Lembar Persetujuan Melalui
Responden)
2.Anonimity (tanpa nama)
3.Cofidentiality (kerahasian)
4.Rigt to justice (keadilan)
5.Beneficience & maleficience
6.Respect for person