SOCIAL AND

COMMUNICATION
SKILLS
• When to use polite form of interruption
• Examples of phrases and words to interrupt
• Examples of turn-taking language
• Gestures and facial expression
 What is interruption?

• Something that someone says or does that stops someone else

when they are speaking or concentrating on something

May I
interrupt
you?
 When to use polite form of interruption?

• When you want to ask someone to get back to discussion

• When you want to share your opinions

• When you want to ask question

• When you disagree with certain opinions

• When you need further clarification

• When you have to make an important announcement

 Examples of phrases and words to interrupt

• Excuse me / pardon me…

• May I interrupt?
• May I add something here?
• May I ask you one question?
• Please allow me to interrupt
• Sorry to interrupt but I have to say this…
• Sorry to interrupt but I have to make this announcement
 What is turn-taking in conversation?
• Because conversations need to be organised, there are
rules or principles for establishing who talks and then
who talks next. This process is called turn-taking.
• There are two guiding principles in conversations:

1) Only one person should talk at a time.

2) We cannot have silence
Examples of turn-taking language
Examples of turn-taking language
 Gestures and facial expression
Use movements of the hands, the shoulders, or the entire body to
express ideas, sentiments, or attitudes.

Use the eyes and the mouth as well as the positioning of the head
to reinforce the spoken word and to convey feelings.

Gestures and facial expressions add visual and emotional emphasis

to your speech. They may stir up your feelings and therefore enliven
your voice.

Gestures should also express feelings that are within you. The
more spontaneous your gestures, the better.
Gestures and facial expression mistakes

Don’t keep your hands locked at your sides

because you will look nervous

Don’t hold your hands behind your back.

Don’t fold your arms across your chest

Don’t smile too much especially when delivering

bad news

Don’t move too much without purpose