Map Your

Customer’s Journey

Worksheet
Map Your Customer’s Journey
Answer the questions below for each phase of the customer journey using the target audience
you developed for your selected business

Phase
Awareness When is my target most receptive?

When I create a website and also create a facebook page and publish
my product their with customers review. 

Interest How can I relate my product to my target’s needs?

I can make a short video about where can my product be used in daily
life.

Desire How can I show my target my product really fits in their life?

I can reveal the customers users experience and their thoughts about the
product.

Conversion How can I get my target to take action?

By promoting my business to targeted people

Advocacy How can I make my target into an advocate?

To open a way where customers can share his/her experience.

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