Automation Services Work Portfolio in Telecom Industry: Open Source. Cloud. Automation

Open Source. Cloud. Automation.
Automation Services
Work Portfolio in Telecom Industry
1 CIGNEX Datamatics Confidential www.cignex.com

Agenda
 Company Overview
 Focus Areas & Offerings
 Our Place in the RPA Ecosystem
 Our AI/ML Practice
 Work Portfolio in Telecom Industry

Corporate Overview
800 + 100+ Clients 17 Offices

Deployments
Deployments with
with Billion
Billion USD
USD Including
Including US,
US, UK,
UK,
In
In 16
16 countries
countries Revenue
Revenue Singapore
Singapore
INDIA LOCATIONS
600+ 14 17 Books  Ahmedabad, India
Open
Open Source
Source Technology
Technology On
On Open
Open Source
Source
Consultants Partnerships Authored  Gurgaon & Noida, India
Consultants Partnerships Authored
 Bengaluru & Chennai, India
 Mumbai, Pune & Nashik, India
GLOBAL LOCATIONS
 Michigan, Santa Clara, Chicago, USA
 New Jersey, Massachusetts, USA
 United Kingdom, Germany, APAC
 Singapore, Australia, EMEA

Technology Partners
Platinum Advanced Teaming Certified Elasticsearch

Bronze Registered
Partner Partner Partner Partner Partner
Partner Partner
Authorized Supporting Strategic Silver Select Global Digital

Partner Partner Integrator Partner Partner Partner Partner
Delivering Solutions for Next-Gen Enterprises

Digital Transformation Services
Portals & Collaboration
Liferay, Drupal, UI/UX , Angular,
ReactJS, Magento, Java, JBoss,
Microsoft SharePoint, .Net
Cloud & Infrastructure

ERP, ECM & Integration
Salesforce, Medallia, ServiceNow,
Workday, DevOps, Puppet, Chef, Docker, SAP, Oracle, Alfresco, RM, Ephesoft, Nuxeo, JBPM,
AWS, Nagios, Jenkins, Ansible, Maven, Activiti, Kaleo, Drools, Mulesoft, Forgerock
Ant, Gradle, Hudson, New Relic
Blockchain, Automation, AI/ML Big Data & Analytics

Blockchain, UiPath, BluePrism, IoT, MongoDB, Hadoop, HDFS, Cloudera, Zookeeper,
Automation Anywhere, WorkFusion, AWS Mahout, Storm, Spark,Teradata,
Sagemaker, Apache Tika, Caffe, Tensorflow, Talend, Pentaho, Tableau, Jaspersoft, Kafka
Stanford NLP, Mallet, DL4J, Decision Tree Elasticsearch
QA & Mobility
Junit, Selenium, Dartanium, Loadrunner,
Phonegap, Outsystems, Native apps

Focus Areas & Offerings
Automation
RPA | DevOps | Testing
AIML & Big Data Analytics

Customer 3600 View | Social Listening & Engagement |
Enterprise Search | Machine Learning
Solutions & Services

Digital Experience, Content & Process
DXP | EAI | e-Commerce | Document Capture | ECM & WCM |
BPM | Low Code Development (Outsystems)
Cloud
Cloud Foundry | Salesforce | ServiceNow | MCS
Application Services
Application Integration | DevOps | UX/UI | Enterprise Mobility |
Identity Management | Cybersecurity | Testing | Support &
Management
Automation Solutions
Robotic Test
DevOps
Process Automation
Automation
Automation
Productivity through Improved Reduced Time to Market Increases RoI for Regression
Throughput Tests
Faster Turnaround
Data Accuracy/ Quality Time Effort & Cost Saving
Application Stability & Quality
Scalability & Flexibility Multiple Browser Coverage
Rapid & Agile Deployment
Granular Process Monitoring Consistent & Reliable Results

CIGNEX Practice & Proposition : RPA
Prolific RPA Implementation Experience for leading Global Brands
Partnerships with leading RPA product players
Product Agnostic consulting, assessments, PoCs & Pilots for fitment analysis
CIGNEX Value proposition
SERVICES Snapshot
 100 + Consultants
 Business Analysis  Official Partner of UiPath, Automation Anywhere

 Certified RPA Developers
Process Identification for Automation
 Intellectual Property in RPA ( IP)
 RPA Tool Selection  AI/ML + RPA Architects
 RPA Architecture and Strategy Design  RPA CoE set-up expertise
 RPA Roadmap  Multiple POCs/Pilots Executed
 Tool Assessment Services
 ROA CoE  CMMi Level 3 Processes, Guidelines and Templates
 RPA Development, Implementation and Support  ISO 27001 (Information Security Management System) Compliance
2%
2%
6%
CERTIFICATIONS
UiPath Certifications
AA Certification
BP Certification
WorkFusion Certifications
90%
RPA
RPA Implementation - Tool Selection & Rollout (Case Study) Telecom Sector
Leading software, services provider to communications and media companies, providing

innovative solutions, intelligent operations and delivery
Tool Selection
• Executed a RPA vendor bake-off + strategic alignment program
• 58-page report covers objective evaluation of the 4 leading RPA tools/vendors on 40+
important parameters and fitment analysis as per requirements.
• Covered 4 leading RPA tools
• Exclusive presentation by automation team to their Global CXOs.
Automation
• Multiple POC executions in multiple technologies including UiPath & AA
• Business Analysis for process automation
• RPA Implementation using UiPath
• Onsite and Offshore support
• Go –Live Support for automation

RPA Production Support for Leading E-commerce from India
RPA Bot Monitoring and Support
• Process in Scope : Financial & Accounting processes

• Providing required operational and functional support for the bots in Production environment.
• Development and implementation of modifications required to resolve operational or functional
defects, or other bugs.
• Development and implementation of functional enhancements and changes.
• Providing user support in terms of feasibility study of enhancements, support for on-going automated
processes and resolving user queries on implementation.
• Maintenance and configuration of the RPA implementation and associated relevant components
Maintenance of appropriate technical and user documentation for applications supported or
developed

Automation-
Payment Process Automation Automation-
Financial
Financial Process
Process
US Based Healthcare Debt Collections Agency

40 year old self-pay collection, bad debt recovery, and insurance claims resolution services for hospitals, health systems, and physician
groups.
Business
Business Need:
Need: Key
Key Features:
Features:
Agency
Agency has
has 35
35 hospitals
hospitals asas •• Automated
Automated credit
credit cards
cards
Hospital
Hospital based
clients.
clients. Current
Current Hospital
Hospital based payment for all
payment for all
Payments
Payments Processes
Processes were
were affiliated
affiliated Hospitals
Hospitals
manual and repetitive.
manual and repetitive. •• Phased
Phased automation
automation of of
The
The payment
payment information
information payments – onboarding
payments – onboarding
available
available on excel for
on excel for all
all of
of hospitals
hospitals
hospitals.
hospitals.
Patient
Patient Data
Data Payment
Payment processing
processing Status
Status Update
Update •• Executed
Executed Pilot
Pilot to
to
(Excel
(Excel Sheet) (Credit
(Credit Card) (Excel
(Excel Sheet) Production
Sheet) Card) Sheet) Production automation
automation
of
of the
the payments
payments Process
Process
Automation
Automation
Benefits
• Increased productivity with 4x increase in daily payment processing
• Increase in accuracy of payment records

Automation-
Managed RPA Services Automation-
Managed
Managed Services
Services
US Based Financial investment management & Insurance company

Fortune 500 Financial & Insurance Products Seller with spread in over 18 Countries with 20 mio. Customers worldwide
Engagement Details
 Engagement for Global Automation Initiative
 Automation Anywhere as focused RPA platform – Part of a Heterogeneous IT Landscape comprising of multiple Enterprise grade
applications like ERP, CRM, BPM etc.
 Managed Services delivery for multiple BUs
CIGNEX services
 Governance Support
 Provisioning expert consultants at client location
 RPA Consulting in multiple technologies
 Analysis, Process Selection, Development, Testing and Infrastructure
 CoE establishment & Consulting

Banking Customers Customer
Customer Portfolio
Portfolio
Client Process Pre-RPA Post- RPA Effect
India Bank
Tab Based Account 3,000 15,000 400% Increase in
Opening Accts/day Accounts/day Efficiency
Dubai Bank
Bank Account 20 2 90% Labor Reduction
Reconciliation Accountants Accountants
European Bank
Customer Service 40 8 80% Labor Reduction
Requests People People
US Automotive Concern AP and AR processes 15,000 60,000 Efficiency Up 300%

Docs/Mo. Docs/Mo.
Middle East Bank ATM dispute resolution 48 2

Hrs Hours Efficiency Up 95%
US Healthcare Ins. Provider HIPPA Claim Forms 800 650

Operators Operators 18% Labor Reduction

Processes Automated
CMS credit card Processing Credit card Processing
Trade finance amount reversal KYC Check Return
Freeze and Unfreeze Card re-issuance
Account Portability CERSAI Home Loan/Top-up
Resigned and Retired employees Deal Booking
RTGS Making Trade amount Reversal
RTGS SR Printing SWIFT Process
RE-KYC Mobile Number Updation
Reversal of charges Bank Charges

Other RPA Case Studies Customer
Customer Portfolio
Portfolio
CIGNEX RPA Engagements

Client Process Tool
Automations Spectrum Leading Benefits Administrator Test Plan automation for CRM UiPath
$ 4 Billion specialist in 1. RPA Tool Assessment Report
 SFDC Automation software and services for 2. POC design UiPath,
 CAD Automation Automation
communications, media and 3. RPA Consulting
 Anywhere
SAP/ERP Automation financial services
 Excel Automation Global specialist in energy
 Product Automation PLM & CAD process automation –
management and automation engineering drawing template UiPath
 BPO Automation with operations in more than management process
 Call Center Automation 100 countries,
 Back Office Automation RPA Support for Financial Processes
 Support Process India’s Largest Ecommerce
Operator Monitoring, Maintenance and UiPath
Automation Enhancements
 Desktop Automation Malaysia based the World’s RPA Architecture Consultation
 Web Automation largest Logistics Operator Establish RPA-As-A-Service/COE UiPath
 GUI Automation
US based Insurance player with
RPA Implementation for candidate
patient experience analytics process UiPath
expertise

RPA
Reconciliation Process Automation HR Services
Global Company specializing in HR Benefits Consulting and Outsourcing

A leading global professional services firm providing a broad range of risk, retirement and health solutions.
Business Need: Key Features:

End to End automation of a
reconciliation process including :  Technology stack : Uipath , .NET,
Informatica & SQL server
 Downloading of statements  Information consolidation: Daily
from multiple sources. Download of 300 plus files from
 Maintaining audit trail for all various sources.
inputs used in reconciliation.  Configuration management :
 Reconciliation at a Plan level Ability to on-board new Trust ,
on daily basis. clients and accounts.
 Flag discrepancies.  Maintaining Point in time
 Ability to make manual snapshots for trace backs.
intervention , if required.  User Worklist: For exception
 Auto generation of management & work distribution.
Reconciliation statement for  Reports : Control and Monitoring
client delivery reports for reconciliation process
status.
Benefits
• Cost Saving through reduction of manual effort , Improved accuracy
• Reduce exposure and Risk - Moving from Monthly to Daily reconciliation and complete audit trailing.

Automation-
Home Mortgage Audit processes Automation Automation-
Financial
Financial Process
Process
Global IT Solutions Company

Specialized IT solutions company focused on Fintech software solutions with global footprint and catering to Fortune 500 customers
Business
Business Need:
Need: Key
Key Features:
Features:
To
To provide
provide RPA
RPA •• Discovery
Discovery and
and
Approvals
Approvals Criteria
Criteria Credit
Credit Reports
Reports Income
Income Verification
Verification
automation
automation assessment
assessment assessment
assessment report
report to
to
report
report for Mortgage Audit
for Mortgage Audit identify
identify the
the RPA
RPA tool
tool
Process. Define
Process. Define fitment
fitment and
and process
process
automation
automation scope,
scope, KPIs
KPIs qualification
qualification
Audit
Audit Report Documentation
Documentation Property
Property •• Automation
and execute the
and execute the Report Automation Pilot
Pilot to
to
automation
automation Pilot
Pilot to
to production
production
Production
Production benchmarked
benchmarked against
against
KPIs defined prior
KPIs defined prior
Benefits
• 60% Increase in Mortgage applications processing rate with faster audits of documentation
• Virtual elimination of human keying and tallying errors.

RPA
RPA Consulting Engagement Logistics
Malaysian Division of World’s Leading Logistics Company

Global brand with presence in over 220 countries and territories across the globe with a workforce exceeding 350,000 employees
Business
Business Need
Need Consulting
Consulting Highlights:
Highlights:
Conduct
Conduct high-end
high-end consulting
consulting •• Understanding
Understanding thethe Organization’s
Organization’s
on
on RPA
RPA architecture
architecture and
and automation
automation objectives &
objectives & Goals
Goals
recommend best practices
recommend best practices •• Review
Review of RPA Architecture and
of RPA Architecture and
Recommendations
Recommendations
•• Consultation
Consultation onon aspects
aspects like
like High
High
Availability,
Availability, Scalability,
Scalability,
Monitoring,
Monitoring, Application
Application
Management,
Management, Support
Support & &
Deployment
Deployment Process, Backup,
Process, Backup,
Capacity
Capacity Management,
Management, Testing,
Testing,
Version
Version Control,
Control, Standards,
Standards, etc.
etc.
Photo byDesigned by Freepik

frank mckenna on Unsplash
Benefits
• Helped customer in implementing “RPA As-a-Service” for internal organizational functions through central platform.

AI/ML Services
Open Source. Cloud. Automation.

CIGNEX Practice & Proposition : AI/ML
AI/ML practice associated closely with RPA & BIG Data Practice
Focus on Innovative PoCs & Skill building on successful platforms ( Sagemaker)
Ongoing PoCs & Implementations for existing customers
SERVICES Snapshot CIGNEX Value proposition

 12+ Consultants
 Natural language Processing
 On premise and On cloud deployments
 Voice Based Searches/Speech processing

 Predictive Analysis and Intelligent Classification Expertise
Predictive Analytics & Recommender Systems
 Computer Vision & Image Processing  AI/ML requirement assessment & Platform recommendation
 Open Source First – recommendation of High TCO frameworks/technologies
 Amazon Sagemaker expertise
 Analytics skill set – Tableau, Pentaho, Visualization ( Angular and D3)
CERTIFICATIONS

AI/ML Framework Tools and Technologies
End to End Platform Builds

SERVICE
DevOps
DevOps && Cloud
Cloud
Business
Business &&Data
DataAnalysis
Analysis Tools
Tools && Technologies
Technologies Automation
Automation OFFERING
Computing
Computing
Machine/
Chat Bots
Deep Learning
TECHNOLOGY
Data Real Time Data
Visualization Processing
Data
Management
Data
Integration/ ETL Content
Acquisition Extraction
Cloud
Compute

Machine
Machine Learning
Document Classification Use Case Media
Media and
Learning
and Publishing
Publishing
Global Information Services and Publishing Company

With over 15,000 employees, active in across 150 countries offering expertise in Health, Tax and Accounting, Governance, Risk and
Compliance
Business
Business Need:
Need: Identification
Extraction
Extraction of
of
Parser
Parser Key
Key Features:
Features:
Identification of
Their
Their current
current Documents
Documents
of Corresponding
Corresponding
XML
•• Input:
Input: XML
XML files
files // Output:
Output: Text
Text
XML Files
Files
classification
classification process
process of
of files
files using Parser – Apache Tika
using Parser – Apache Tika
10-K forms was manual,
10-K forms was manual, External
+ Custom
+ Custom
External Feature
Feature Set
Set
error
error prone
prone and
and not
not •• Evaluated
Evaluated DL4J,
DL4J, Naïve
Naïve Baiyes
Baiyes
scalable.
scalable. With 10M
With 10M and TensorFlow as Classifiers
and TensorFlow as Classifiers
Classifier
Classifier
documents
documents andand 36
36 target
target that
that run
run models
models and and test
test set
set
categories
categories they
they wanted
wanted anan •• Reviewer – results of classifier
Reviewer – results of classifier
intelligent classification
intelligent classification including
including audit
audit logs,
logs, docs
docs parsed
parsed
model.
model. and reviewing outliers
and reviewing outliers
Calculate
•• Custom
Custom Reviewer
Reviewer to to capture
capture
Calculate Accuracy
Accuracy User
User Interface
Interface (For
(For Manual
Manual
(or
(or Diff
Diff against
against Verification)
Verification) results
results of
of classification
classification
existing
existing
classification)
classification)
iterations
iterations in
in terms
terms ofof accuracy
accuracy
Results
Additional ~1800 documents included in the POC in addition to the original ~2000 to validate the accuracy.
Naïve Bayes provided the highest level of accuracy(~95%). Accuracy can be further enhanced by including external feature set
Scalability can be achieved by using / building Big Data frameworks for distributed computing

ML
ML +
+ LR
LR Case
Case Study
Recommendation Engine for Web Content Use Case Study
 Built a recommendation engine using ML algorithm to recommend LR web contents to end user based on preferences
 Predictive recommendations made on the basis of a giant sparse matrix of data points ( Reads, Likes, Views, Comments, Interactions)
 Leveraging Liferay Asset Framework to generate training data for ML model
 Gave the added advantage of – better tuned content for user consumption
LIFERAY + ML INTEGRATIONS

Sagemaker
Conversational Analytics Use Case Sagemaker
Case
Case Study
Study
 Chat based queries for simple querying of data

 Sales, Contact Center, Marketing teams can
efficiently get data and spot patterns without
having to look at reports and dashboards.
 Not need to dig into voluminous excel sheets
( searching, sorting) Show Top accounts in 2018
 The tool creates indexing layers to sort the data so
that it becomes searchable, and a query tool allows
users to search through it
 These analytics provide at-a-glance information
that can be readily used by sales and marketing
teams

ML
ML On
On Sagemaker
Prediction Use Case Sagemaker
Case
Case Study
Study
 Use case: Enrolment prediction

 Tool: Sagemaker
Use of ML and algorithms to predict the following:

 Predicted enrolments (Prediction for each year/ terms in a year)
 Failing GPA counts
 Failed grade counts
What we used
 Time series analysis
 Auto regressive model (Given data was dependent on time, was a simple count)
We built an AWS Sagemaker notebook that:

 Brings in the data from AWS redshift
 Trains a custom model
 Predicts value for next few terms
 Writes the predicted data to redshift tables (which is then shown in graphical format in AWS quicksight for the ease of client)

Work Portfolio in Telecom Industry
Client Solution
Leading Telecom Company Web Content Management
Leader in Network Automation,
Portal - Collaboration
Performance and Service Creation
Large Networking Company Big Data
Large Networking Company Portal – WCM & DAM
Large Networking Company Portal
Large Networking Company Big Data Analytics
Software Company Big Data Analytics

WCM
Portal for leading Telecom Player WCM
Telecom
Telecom
Customer facing portal for leading Telecom Company

Southeast Asia-based leading telecom operator with over 235 million subscribers , presence in 19 countries globally with 23,000 Employees
Business
Business Need
Need Key
Key Features
Features
Interactive •• Drupal
Drupal 6-based
Interactive portals
portals to
to offer
offer 6-based
value added services such
value added services such interactive
interactive website
website
as •• Service
Service - Fast &
- Fast & secure
as music
music and
and popular
popular TVTV secure
episodes
episodes online with
online with DRM
DRM subscriptions,
subscriptions, rentals &
rentals &
integration
integration DRM-based
DRM-based downloads
downloads
of
of music
music && episodes
episodes
Aggressive
Aggressive launch
launch plan
plan •• Integration
Integration -- Back-end
Back-end
within limited budget
within limited budget financial
financial systems &
systems &
SMS gateway
SMS gateway
•• Search
Search –– Popularity
Popularity
-based
-based scrolling albums
scrolling albums
Benefits
• 70% reduction in roll-out over proprietary solutions
• Delivering & managing content with faster turnaround time

Portal
Portal -- Collaboration
Streamlining Internal Operations High
High Tech
Tech &
Collaboration
& Manufacturing
Manufacturing
Leader in Network Automation, Performance and Service Creation

US-based networking company with market leadership in - Routers, switches and network security, Presence in 45+ countries, 120+ offices,
9000 employees
Developer/Tester Release Manager Engineering Manager
Persona Persona Persona
Business
Business Need:
Need: Key
Key Features:
Features:
Existing
Existing excel-based
excel-based Product
•• An An intuitive,
intuitive, extensible
extensible
Product 1,
1, 2,
2, .. .. ..
system
system for product
for product release
release product release
product release
management:
management: Inefficient,
Inefficient, management
management
Code
People-dependent,
People-dependent,
Defects
Defects
Code
Review
Review
SCM
SCM
(S/W configuration
Management)
(S/W configuration
Management)
Release
ReleaseManagement
Management •• Security
Security with
with
Limited
Limited visibility
visibility Dashboard
Dashboard
Engineering
Engineering
Tools
Tools
Personalization
Personalization Identity
IdentityManagement
Management
personalization
personalization
Collaboration Component
•• Collaboration
Collaboration across
across
Need
Need for
for managing
managing Notification
Notification Chat
Chat Email
Email
geographies
geographies
multiple
multiple roles
roles and
and •• Performance
Performance -- Page
Page
Admin Interface
personas
personas through aa
through load
load time
time <
< 3s
3s
Setup
Setup Email
Email Chat
Chat Calendar
Calendar Bookmarks
Bookmarks Manager
Manager
lightweight
lightweight collaborative
collaborative •• Support
Support for
for 25,000
25,000
web
web system with
system with excel-like
excel-like Third
total
total users
users and
and 400
400
AJAX Third
functionalities
functionalities
Oracle AJAX
Polling
Active
Active J2EE
J2EE Party
Party
concurrent users
concurrent users
DB Polling Directory Framework
Framework
Framework Directory Framework Tools
10g Tools
Benefits
• Streamlined product release management resulting into increase in productivity
• Increased accessibility and visibility - Accessible through web & Visibility into real-time status
• Secured and collaborative across geos - Data visibility as per persona

Big
Big Data
Increase Customer Satisfaction & Revenue High
High Tech &
Tech
Data
& Manufacturing
Manufacturing
Large Networking Company

Worldwide leader that designs, manufactures, and sells networking equipment
Data Tier Key

Business
Business Need:
Need: App Tier Config
Config Key Features:
Features:
Servers
Servers •• Faster
Deliver
Deliver uninterrupted
uninterrupted App
Mongos Mongod Pri | Mongod Sec Faster application
application
streaming
streaming of of on-demand
on-demand Server Mongod Mongod Arbiter - Shard 1 response
response time
time
content
content anywhere anytime
anywhere anytime App Mongod
•• Support
Support for
for greater
greater
on any device
on any device by by Server Mongos Mongod Pri | Mongod Sec number
number of devices (7)
of devices (7)
Mongod
•• Managing
Managing high
high volume
volume
Mongod Arbiter - Shard 2 •• Support
Support for millions of
for millions of
Load App
(~5TB/
(~5TB/ month) &
month) & high
high User
Load Server Mongos Mongod Pri | Mongod Sec
&
& multi
multi geography
geography
Balancer
Balancer
speed
speed (( ~30
~30 million
million Routed Requests Mongod Arbiter - Shard 3
users
users
App from mongos
inserts
inserts // hour)
hour) data
data Server Mongos to shards
feeds Mongod Pri | Mongod Sec
feeds &
& concurrent
concurrent
App Mongod Arbiter - Shard 4
CRUD
CRUD Server Mongos
•• Improve
Improve performance
performance Mongod Pri | Mongod Sec
App Routed for
of
of READ
READ queries
queries Mongos non-sharded Mongod Arbiter - Replica Set
Server collections
Benefits
• Enhanced customer satisfaction due to uninterrupted video experience anywhere anytime on any device
• Significant increase in users/ customers due to higher application availability
• 30% lower TCO of database

Portal
Portal –– WCM
WCM &
& DAM
Increasing Brand Visibility High Tech &
DAM
Manufacturing
High Tech & Manufacturing

Business
Business Need:
Need: Key
Key Features:
Features:
10-years •• Scalable
Scalable Newsroom
Newsroom
10-years old old home
home grown
grown
application
application (Newsroom)
(Newsroom) portal
portal solution to
solution to
architecture
architecture (monolithic
(monolithic non-
non- manage
manage thethe website
website
modular)
modular) was out
was out of
of the
the scope
scope assets
assets -- structured
structured
for features
for features likelike ontology
ontology
•• Dynamic
Dynamic & & flexible
flexible content
content •• Social
Social Media
Media andand
curation & association
curation & association Analytics
Analytics – XML feeds,
– XML feeds,
•• Social
Social media
media extension
extension tag
tag cloud,
cloud,
•• Workflow
Workflow forfor delegation
delegation •• Administration
Administration –– user
user
and approval
and approval group level mapping
group level mapping
•• Visual
Visual asset
asset management •• Event
management Event driven
driven remote
remote
capabilities
capabilities publishing
publishing
•• Remote
Remote publishing
publishing atat speed
speed
Benefits
• Web2.0 ready interactive corporate news portal for today’s corporate
• Increased productivity - Delegation of content management to different user groups & speedier remote publishing
• Architecture flexibility - Open Source framework offering ease of integration & development

Portal
Improving User Experience High
Portal
High Tech & Manufacturing
Tech & Manufacturing

Business
Business Need:
Need: Key
Key Features:
Features:
17,000
17,000 Institutes
•• Corporate
Corporate affairs
affairs group
group
Institutes
Students,
Students,
Portal
Portal--Liferay
Liferay •• Fully
Fully responsive
responsive and
and
Instructors Responsive UX Theme AUI Application SAML integrated with Canvas
had
had aa need
need toto upgrade
upgrade
Instructors
Multi-lingual Blogs, Chats, Instances API integrated with Canvas
Learn
Learn && collaborate
collaborate IT
- Learning Mgmt. LMS
LMS
IT Team - Hospitals
portal
portal to latest
to latest version
version
Team
Authentication Email Digest - Young Students •• Ease
Ease of
of WCM
WCM and
and
of
of Liferay (including
Liferay (including
SAML Portlet
Admin management
Admin management
Training
Training Dept.
Social
Social Office
Office 3.1)
3.1) to
to
Dept. LTI with
with richer
richer UI
UI of
of
improve
improve experience,
experience, Unicon –
version
version 6.2 compare to
6.2 compare to
increase
increase accessibility,
accessibility,
Assessment Engine 6.1
6.1
usability
usability and
and ease
ease of
of •• Users
Users –– 1.8
1.8 +
+ Million
Million
content management
content management
Solr SFDC users
users , 1000+ User
, 1000+ User
•• Improve Amazon EC2, CDN, S3 roles
roles and
and communities
Improve speed
speed toto communities
deployment
deployment •• Automated
Automated deployment
deployment
Benefits
• Improve web experience management – Performance, Twitter bootstrap theme, responsive, multi-language , content management
• Drastically improved efficiency - reduced deployment efforts from 96 hours to 3 hours
• Portal stability, resiliency, modularity and security – easy to manage different versions of libraries, reusable scripts, components

Big
Big Data
Data Analytics
Improving Performance, Scalability and Security High
High Tech &
Tech
Analytics
& Manufacturing
Manufacturing

Corporate affairs group’s CSR initiative - An e-learning portal platform offering IT skills and career building program to learning institutions
and individuals worldwide - 2M+ Students across 160+ countries | 20,000 instructors | 146 million online exams conducted so far
Business
Business Need:
Need: Key
Key Features:
Features: Data
Data
Global
GlobalLearning
Learning&&Knowledge
KnowledgeSharing
Sharing
Upgrade
Upgrade Liferay
Liferay based
based e-
e- Students
Students Platform •• RDBMS
RDBMS to to RDBMS+
RDBMS+
Platform
learning portal and
learning portal and re-re- Liferay Portal Ver 6.2
NoSQL
NoSQL data
data architecture
architecture
architect
architect PostgreSQL
PostgreSQL design
design
based database
based database
Responsive UX
Multi-lingual
Theme AUI
Blogs, Chats,
•• Migration
Migration ofof over
over 500GB
500GB
Instructor of
architecture
architecture to to improve:
improve: Instructor of data in 4 hours with
data in 4 hours with
•• Performance
Performance Jersey multithreading/concurre
multithreading/concurre
Jersey –– RESTful
RESTful Web
Web Services
Services in
in Java
Java
•• Scalability
Scalability nt
nt CRUD
CRUD operations
operations
•• Security
Security •• Geo
Geo based “Tag
based “Tag Aware”
Aware”
MongoDB - Geography based MongoS sharding
sharding to reduce
to reduce
For user data storage & processing network
network latency
latency
PostgreSQL – Application Data
Benefits
Benefits
• Scalability
Scalability -- Auto
Auto &
& Tag-aware
Tag-aware sharding
sharding to
to accommodate
accommodate new
new geographies
geographies
• Performance
Performance – Page response time reduced from 6-16 seconds to
– Page response time reduced from 6-16 seconds to << 22 seconds
seconds
• Security
Security - Data privacy management and compliance (as per country laws) through
- Data privacy management and compliance (as per country laws) through tag
tag aware
aware sharding
sharding

Big
Big Data
Data Analytics
Data Analysis for Decision Making High
High Tech &
Tech
Analytics
& Manufacturing
Manufacturing
Software Company
US-based company specialized in analyzing streaming data & data at rest for telecoms
Business
Business Need:
Need: Extract & Collect Key
Key Features:
Features:
Collect,
Collect, aggregate
aggregate &
& CMP
Apache
Apache •• Dashboard
Dashboard
CMP || MPE
MPE || MRA
MRA || PCRF
PCRF Tomcat
analyze
analyze telecom
telecom call
call data
data
Tomcat •• ~10TB
~10TB data
data maintained
maintained
records for making
records for making in
in cluster
cluster
business
business decisions/
decisions/
Ingest & Process •• ~500GB
~500GB data
data processed
processed
Nagios Hadoop Map Apache
Apache Cloudera
Cloudera
marketing Nagios Hadoop Map every hour
marketing promotion
promotion HDFS
HDFS Reduce
Reduce
Oozie
Oozie CDH
CDH every hour
plans
plans (System •• ~ ~ 70
70 files
files loaded
loaded
(System
Monitoring
Monitoring &
& Aggregate /processed
/processed perper hour
hour
Administration
Administration •• Multi
Multi node
node MongoDB
MongoDB
MongoDB
MongoDB JDBC
JDBC LDAP
LDAP
cluster
cluster holding
holding ~250GB
~250GB
aggregated data
aggregated data
Analyze & Decide •• UI
Flex
UI queries
queries with
with 10-15
10-15
Apache Flex secs responsiveness
Apache Tomcat
Tomcat –
– Blaze
Blaze DS
DS Client secs responsiveness
Client
Benefits
• Analytics enabling data-drive business decisions

Thank you
Contact Us
Sales: sales@cignex.com | Jobs – jobs@cignex.com | Others – info@cignex.com
www.cignex.com facebook.com/CIGNEXTechnologies twitter.com/cignex youtube.com/cignexglobal
CIGNEX Datamatics Confidential www.cignex.com

Automation Services Work Portfolio in Telecom Industry: Open Source. Cloud. Automation

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Automation Services Work Portfolio in Telecom Industry: Open Source. Cloud. Automation

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Open Source. Cloud. Automation.

1 CIGNEX Datamatics Confidential www.cignex.com

2 CIGNEX Datamatics Confidential www.cignex.com

800 + 100+ Clients 17 Offices

3 CIGNEX Datamatics Confidential www.cignex.com

Platinum Advanced Teaming Certified Elasticsearch

Authorized Supporting Strategic Silver Select Global Digital

Delivering Solutions for Next-Gen Enterprises

Cloud & Infrastructure

Blockchain, Automation, AI/ML Big Data & Analytics

5 CIGNEX Datamatics Confidential www.cignex.com

AIML & Big Data Analytics

Solutions & Services

7 CIGNEX Datamatics Confidential www.cignex.com

Leading software, services provider to communications and media companies, providing

9 CIGNEX Datamatics Confidential www.cignex.com

• Process in Scope : Financial & Accounting processes

10 CIGNEX Datamatics Confidential www.cignex.com

US Based Healthcare Debt Collections Agency

11 CIGNEX Datamatics Confidential www.cignex.com

US Based Financial investment management & Insurance company

12 CIGNEX Datamatics Confidential www.cignex.com

Client Process Pre-RPA Post- RPA Effect

US Automotive Concern AP and AR processes 15,000 60,000 Efficiency Up 300%

Middle East Bank ATM dispute resolution 48 2

US Healthcare Ins. Provider HIPPA Claim Forms 800 650

13 CIGNEX Datamatics Confidential www.cignex.com

Trade finance amount reversal KYC Check Return

Freeze and Unfreeze Card re-issuance

Account Portability CERSAI Home Loan/Top-up

Resigned and Retired employees Deal Booking

RTGS Making Trade amount Reversal

RTGS SR Printing SWIFT Process

RE-KYC Mobile Number Updation

Reversal of charges Bank Charges

14 CIGNEX Datamatics Confidential www.cignex.com

CIGNEX RPA Engagements

15 CIGNEX Datamatics Confidential www.cignex.com

Global Company specializing in HR Benefits Consulting and Outsourcing

Business Need: Key Features:

16 CIGNEX Datamatics Confidential www.cignex.com

Global IT Solutions Company

17 CIGNEX Datamatics Confidential www.cignex.com

Malaysian Division of World’s Leading Logistics Company

Photo byDesigned by Freepik

18 CIGNEX Datamatics Confidential www.cignex.com

Open Source. Cloud. Automation.

SERVICES Snapshot CIGNEX Value proposition

20 CIGNEX Datamatics Confidential www.cignex.com

End to End Platform Builds

21 CIGNEX Datamatics Confidential www.cignex.com

Global Information Services and Publishing Company

22 CIGNEX Datamatics Confidential www.cignex.com

23 CIGNEX Datamatics Confidential www.cignex.com

 Chat based queries for simple querying of data

24 CIGNEX Datamatics Confidential www.cignex.com

 Use case: Enrolment prediction

Use of ML and algorithms to predict the following:

We built an AWS Sagemaker notebook that:

25 CIGNEX Datamatics Confidential www.cignex.com

26 CIGNEX Datamatics Confidential www.cignex.com

Customer facing portal for leading Telecom Company

27 CIGNEX Datamatics Confidential www.cignex.com