A CRASH

COURSE FOR
THE FIRST TIME
MANAGERS

PRESENTER: NASIR MAHMOOD

(MS DEPARTMENT)
COMMUNITY SERVICE
LET’S KNOW EACH OTHER

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OVERALL IDEA OF THIS SESSION

EFFECTIVE COMMUNICATION
DELEGATION
MANAGING PRIORITIES
What is communication???

•Communication is an exchange of feelings,

ideas and information, whether by writing,
speaking, signals or behaviors.

•It is to get open to each other.

•To convey a message that is satisfactorily

received or understood.
Levels of Communication

•The concept of communication in an

organization applies to both formal & informal
communication.

•It applies to communication up, down and

across the organization.
Who is Accountable???

•Everyone in the organization is accountable

for the effectiveness of their own
communication.
• Communication with your employee is not a matter of one sender and one
receiver, but rather its an exchange in which you and your employee are both
sender and receiver.

BOSS EMPLOYEE

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Communication is done at workplace ……

To transfer or receive credible information

To vent
To create excitement
To avoid something uncomfortable

Can you think of some more…???

Importance of Effective Communication

People in organizations typically spend over 75% of their

time communicating.
Results of Poor Communication

•Negative outcomes
•High error rates
•Decline in productivity
•Distrust
•Lower morale
•Confusion
•Absenteeism
•General dissatisfaction
Important Skills for Manager/Supervisor

Advising Persuading

Informing Convincing

Explaining Coaching

Discussing Humoring

Reviewing Responding

Counseling Suggesting
ACTIVITY- 20 Minutes

“COMMUNICATION ORIGAMI”
Qualities that employees seek in their Managers

•A boss who is open, accessible and responsive.

•A boss who listen to what they say

•A boss who have an honest two way communication

Non-verbal Communication at workplace

Non-verbal communication constitutes 93% of the message.

Parts of Non-Verbal Communication

• Visual- facial expressions, eye movement, postures, gestures

• Tactile (Physical)- handshake, pat on the back

• Use of space- people seek to extend their territory in many ways. We tend to
mark our territory either with our coat, pen, paper etc.

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Thinking!!!

• Think of how many ways you can say or express “NO”

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Active Listening

Listening to your employees means that you are truly paying attention to what they are saying.

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Statistics support Active Listening

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Developing Active Listening Skills

The supervisors need to develop active listening skills while….

• Interviewing candidates
• Solving work problems
• Finding out reasons for performance discrepancies
• And many more

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A Manager should….

• Be descriptive, not evaluative.

• Don’t control conversation totally
• Don’t react to emotional words, but interpret
• Practice supportive listening

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ACTIVITY- 25 Minutes

“BUILD A BRIDGE”
DELEGATION-DEFINITION

Appointing a person to act on one’s behalf.

It is entrusting of authority, power and responsibility to another

person.
A Challenge

Please write benefits of

“Effective Delegation”

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Successful Delegation….

Manager/Supervisor Benefits
• Reduced stress
• Improved time management
• Increased trust
• Reduced workload

Employee Benefits
• Improved efficiency
• Increased employees effectiveness
• Professional knowledge & skill development
• Sense of achievement
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Help!!! Why Not??

• Delegate to get help!!

Why Not???
Its hard!
It takes too much time!
Nobody can do it as good as I can!
Nobody else has any time either!

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To Whom Should You Delegate?

You must consider:

The current work load of employee

The employee’s strengths & weaknesses
The training and experience levels of employee
6 Levels of Delegation

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Steps in Delegation

• I – Introduce the task

• D – Demonstrate clearly what needs to be done
• E – Ensure Understanding
• A – Allocate authority, information, resources
• L – Let go
• S - Support

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Managing Time & Setting Priorities

Collect a list of all your tasks

Identify Urgent vs. important
Order tasks by estimated effort
Know when to cut
Handle distractions
Stay focused
Activity - Make a cup of tea – 15 Minutes

 Give attention to details

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DEBRIEF

 Increase strength of focus

 Helps to get organized
 Avoid mistakes
 Limits distractions

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THANK YOU