SKBE2113 Oral Comm Strategies

WEEK 4 November 2nd, 2021

  Verbal communication is the use of words to convey a
message. Some forms of verbal communication are
written and oral communication
 Verbal communication is auditory communication with
words.
Verbal Communication
 mostly face-to-face or written with the use of language as
vs Non-verbal
a means.
Communication
 might fail in inter-cultural situations due to meanings and
symbols being different.
 Non-Verbal Communication
Wordless communications
Nonverbal It is noticed and interpreted
fall under 
communication is the use more than words. It also
non-verbal communication.
of body language to convey communicates more
It is conveyed as visual
a message. messages.
cues.

It is used to interpret
Can be different according
whether verbal
to place, culture and
communication is true and
individual differences.
authentic, or not.
  Verbal and non-verbal communications are not contradictory in
their uses. One doesn’t exist without the other.

Example: crying and saying you are sad/disappointed

 Both forms of communications are learned and are not innate in
Similarities & most cases.
Differences Between
 Verbal communication is a structured communication as it has
Verbal And Non-verbal grammar rules and gives clear messages, but Non-verbal
Communication communication is not structured; it does not have specific
patterns.
 Verbal communication has start point and stop points while
Non-verbal communication keeps going on without
interruptions.
  Each word in verbal communication has distinct meanings and
has less chance of being misinterpreted. However, there are so
many types of non-verbal communications. Thus, there is a
greater chance of those signs to be misinterpreted
 Verbal communication is fast and efficient while non-verbal
communication is more time consuming than verbal
communication
Continued….  Verbal communication also has immediate feedback whereas
this is not always possible in non-verbal. This is because people
do not show emotions right then but take some time.
 Miscommunication in verbal communication happens less than
in non-verbal communication. 
  Verbal communication can use any means like letters, chat,
phone, etc. However, people must be face to face to show and
receive non-verbal communication. (Distance does not matter
in verbal communication while non-verbal communication
Continued… cannot occur in long distance)
 Verbal communication are loud and people witness it but in
non-verbal communication, many people do not witness and
have less evidence
 Verbal
 to inform or impart knowledge, as words are very powerful.

Uses of Verbal  as a tool of persuasion.

and Non-verbal  to have debates, discuss and show creativity

Communication  to establish relationships as words are used to express feelings.

Non-verbal communication
 Eg touch and eye contact express closeness and emotions.