EFFECTIVE

COMMUNICATION
SKILLS

EL BAKKALI OMARI IMAD

ZAHRI AMINE
 CONTENT
01 INTRODUCTION

02 WHAT IS COMMUNICATION

03 KEY ELEMENTS OF EFFECTIVE COMMUNICATION

04 TYPES OF COMMUNICATION

05 BARRIERS TO EFFECTIVE COMMUNICATION

06 EFFECTIVE COMMUNICATION IN PROFESSIONAL SPACE

07 CONCLUSION
INTRODUCTION
 WHAT IS COMMUNICATION?

Communication is the process of exchanging information,

ideas, thoughts, and emotions between individuals or groups
through various channels, such as spoken or written words,
body language, and visual cues, with the goal of conveying
messages and establishing understanding
KEY ELEMENTS OF EFFECTIVE COMMUNICATION

Active Listening Non-Verbal Cues

Clear and Concise
Clear and concise refer to
qualities of communication that
are easily understandable and
to the point
Active listening is a communication skill that
involves fully concentrating on and engaging with the
speaker in a conversation
Non-verbal cues refer to the
communication signals and
expressions that are conveyed
without the use of words or
spoken language

Empathy
Empathy in communication
refers to the ability to
understand and share the
feelings, perspectives, and
experiences of another person
 TYPES OF COMMUNICATION

Verbal Communication Written Communication Non-Verbal Communication

This involves the use of spoken or
written words to convey a message. It
includes face-to-face conversations,
telephone calls, presentations,
speeches, and written communication
such as emails, letters, and reports
This encompasses any form of
communication that is in written form. It
includes emails, letters, memos, reports,
manuals, and any other written document
used to exchange information or ideas.
This refers to the use of body language, facial
expressions, gestures, posture, eye contact, and
other non-verbal cues to convey meaning. Non-
verbal communication can complement,
reinforce, or contradict the verbal message

Visual Communication

This involves conveying information or

messages through visual aids such as
graphs, charts, diagrams, maps,
photographs, videos, and other visual
representations
BARRIERS TO EFFECTIVE COMMUNICATION
Physical barriers include
distance, noise, and
environmental factors that
obstruct communication. For
example, loud machinery in
a factory or a crowded room
can make it difficult to hear
and understand each other
PHYSICAL BARRIERS
When individuals speak
different languages or have
limited proficiency in a
shared language,
understanding and
conveying messages
becomes challenging
LANGUAGE BARRIERS
Communication can be Strong emotions can impede
hindered when the message effective communication.
is unclear or imprecise. When individuals are angry,
Using vague language, upset, or defensive, it can
ambiguous terms, or cloud their judgment,
convoluted sentences can hinder their ability to listen
lead to confusion and objectively, and lead to
misinterpretation communication breakdowns
LACK OF CLARITY EMOTIONAL BARRIERS
 EFFECTIVE COMMUNICATION IN PROFESSIONAL SPACE

Use Clear and Professional Language: Choose your words carefully and use language that is clear, concise, and appropriate
for the context. Avoid jargon or technical terms that may be unfamiliar to others.

Choose the Right Communication Channels: Different situations call for different communication channels. Use email for
formal or detailed communication that requires a written record. Face-to-face or video meetings are ideal for complex
discussions or brainstorming sessions, as they allow for immediate feedback and non-verbal cues.

Be Mindful of Non-Verbal Communication: Non-verbal cues, such as body language and facial expressions, play a
significant role in communication. Maintain appropriate eye contact, use open and welcoming body language, and be aware of
your tone of voice.

Provide Constructive Feedback: Feedback is essential for growth and improvement in a professional setting. When
providing feedback, be specific, objective, and constructive. Focus on the behavior or outcome rather than personal attributes.
Offer suggestions for improvement and be willing to engage in a dialogue to clarify any concerns or address any questions.
CONCLUSION