Selection and Recruitment process of lower

level of management staff in IKEA

 ABOUT IKEA
Type Private
Industry Retail
Founded 28 July 1943; 78 years ago[1] in Sweden
Founder Ingvar Kamprad
Headquarters Delft, Netherlands
Number of locations 445 (2021)[2]
Area served Europe, Middle East, North Africa, East Asia, South Asia, Southeast Asia, Oceania, North America
Key people Jesper Brodin (chairman and CEO of INGKA Holding)[3]
Jon Abrahamsson Ring (chairman and CEO of the Inter IKEA Group)[4]
Products Ready-to-assemble furniture, homeware, food products
Revenue Increase €41.3 billion (FY 2019)
Employees nearly 220,000
 RECRUITMENT PROCESS OF THE CUSTOMER
SUPPORT REPRESENTATIVES IN IKEA
Recruitment is the process of searching for prospectus employees and stimulating them to apply for jobs in an
organisation.
 Ways to invite people to apply for jobs in customer support in ikea
• Direct Recruitment – Under the direct recruitment , a notice is placed on the notice board of the enterprise
specifying the job details and requirements.
• Advertising – Advertising in newspaper , television or trade and professional journals about the vacancies.
The advantage of advertising vacancies is that more info about the organisation and job can be given in the
advertisement. 
• Campus Recruitment – Colleges and institutes of management have become a popular source of recruitment .
       Colleges have their internship programs in which a student can apply from wide range of lower level jobs .
• Web Publishing – internet has become a common source of recruitment these days. Job seekers can go trough
       the Ikea’s website and check the vacancies and the recruitment of a specific position.
selection PROCESS OF THE CUSTOMER SUPPORT
REPRESENTATIVES IN IKEA
Selection is the process of identifying and choosing the best person out of a number of prospective candidates for a job
How the selection process runs
The selection process usually consists of 5 stages. First of them is preliminary screening ,second is assessment centre, third is a  personal
interview with a future manager , fourth stage is a personal interview with a boss of the manager, fifth is the reference and background
checks and the last is job offer and contract of employement.
•  Preliminary Screening – Preliminary screening helps the manager eliminate unqualified or unfit job seekers based on the info supplied
in the application forms .
• Assessment Centre -  Assessment centre is a way to get to know more about the candidate and how they are solve different tasks and
work with others. This helps the organisation to find the strength and weaknesses of the candidate. There are 10 candidate participating in
one session and both individual and group tasks are given .
• Personal Interview (round 1) - Two or three candidates are chosen for personal interview (round 1) through assessment centre results .
Round 1 is a personal interview with the manager . Simple questions are asked to the candidate and the manager could ask the candidate
to write a personal test. In this round the candidate can ask anything about the job from the interviewer .
• Personal Interview (round 2) -  The fourth round is a personal interview between the most suitable candidate and the boss of
the manager. In this round they asks about the candidate motivation to work in the company and what expectation they have
• Reference and background check - Employers request names, addresses, and telephone numbers of references for the purpose