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    Philip Crosby was an American businessman known for his contributions to the quality management field. He developed the concept of "zero defects," which focuses on raising management expectations and motivating workers to achieve quality. Some of Crosby's major contributions include his four principles of quality, 14 principles for quality improvement, six stages of change model, three Ts of quality management, and quality vaccine approach. Crosby emphasized that quality begins with preventing defects and meeting customer requirements.

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    PHILIP CROSBY DIAPOSITIVAS

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    Philip Crosby was an American businessman known for his contributions to the quality management field. He developed the concept of "zero defects," which focuses on raising management expectations and motivating workers to achieve quality. Some of Crosby's major contributions include his four principles of quality, 14 principles for quality improvement, six stages of change model, three Ts of quality management, and quality vaccine approach. Crosby emphasized that quality begins with preventing defects and meeting customer requirements.

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    7 views11 pages

    Philip Crosby Diapositivas

    Uploaded by

    Sharick Garzon
    Philip Crosby was an American businessman known for his contributions to the quality management field. He developed the concept of "zero defects," which focuses on raising management expectations and motivating workers to achieve quality. Some of Crosby's major contributions include his four principles of quality, 14 principles for quality improvement, six stages of change model, three Ts of quality management, and quality vaccine approach. Crosby emphasized that quality begins with preventing defects and meeting customer requirements.

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    of 11

    PHILIP CROSBY

    MEMBERS:
    *LAURA CAMILA LINARES PRADA
    CÓD: 55319003
    *SHARICK DAYANNA GARZÓN
    MÉNDEZ
    CÓD:55319014
    BIOGRAPHY:
    Philip Bayard Crosby, better known as Phil Crosby
    (June 18, 1926 – August 18, 2001), was born in Wheeling,
    Virginia, United States. He was an American businessman
    who, although his father induced him to study pediatrics at
    the Kent State University College of Pediatric Medicine,
    never pursued this career. (Torcuato Castillo, s.f.)

    Fuente: (Banco de imágenes de


    Google)

    Fuente: (Banco de imágenes de Fuente: (Banco de imágenes de


    Google) Google)

    Tomado de: (Torcuato Castillo, s.f.)


    PHILOSOPHY AND MOTTOS:
    Zero Defects focuses on raising management expectations and motivating and
    making workers aware of quality.

    • “Do it right the first time and achieve zero defects”

    • “Quality begins with people, not with things”

    Fuente: (Banco de imágenes de Google) Fuente: (Banco de imágenes de Fuente: (Banco de imágenes de
    Google) Google)

    Tomado de: (Anónimo, 2016)


    CONTRIBUTIONS:
    • The 4 absolute principles of Quality:

    Fuente: (Banco de imágenes de Google) Fuente: (Banco de imágenes de Google)

    1. Quality is meeting 2. The quality system is


    customer requirements. prevention.

    Fuente: (Banco de imágenes de Google) Fuente: (Banco de imágenes de Google)

    4. The measurement of 3. The performance


    Tomado de: (Torcuato quality is the price of standard is zero defects.
    Castillo, s.f.)
    non-compliance.
    CONTRIBUTIONS:
    • Crosby's 14 Principles:

    1. Management 2. Team for quality


    commitment. improvement.

    3. Quality Measurement. 4. Cost of Quality.

    5. Quality awareness. 6. Corrective action.

    7. Planning to achieve the goal of zero


    defects.
    Tomado de: (Torcuato Castillo, s.f.)
    CONTRIBUTIONS:
    • Crosby's 14 Principles:

    8. Supervisor training. 9. The day of zero defects.

    11. Elimination of the


    10. Goal setting.
    causes of the error.

    12. Recognition. 13. Quality Tips.

    14. Repeat the quality improvement


    process
    Tomado de: (Torcuato Castillo, s.f.)
    CONTRIBUTIONS:
    • Philip Crosby's 6 C's, the six stages of change when applying Quality:
    1. Comprehension.

    2. Commitment.

    3. Competence.

    4. Communication.
    Fuente: (Banco de imágenes de Google)

    5. Correction.

    6. Continuity.
    Tomado de: (Anónimo, 2016)
    CONTRIBUTIONS:
    • Crosby's three T's:

    1. Time.

    2. Talent.

    Fuente: (Banco de imágenes de Google)

    3. Treasure.

    Tomado de: (Anónimo, 2016)


    CONTRIBUTIONS:
    • Crosby's Quality Vaccine:

    All companies, regardless of their


    size, have the need to prevent the point
    where the customer feels dissatisfied
    with the product when purchasing it
    according to the specifications and
    expectations expected from it, for which
    Crosby proposes a philosophy called
    "The Quality Vaccine", which consists
    of the following elements:
    Fuente: (Banco de imágenes de Google)

    Integrity. Systems. Communications.

    Operations. Policies.
    Tomado de: (Torcuato Castillo, s.f.)
    REFERENCES:
    Anónimo. (18 de 02 de 2016). PHIL CROSBY Y SU CONCEPTO DE CALIDAD.
    Obtenido de http://octavoalae2.blogspot.com/2016/02/quien-es-phil- crosby.html

    Torcuato Castillo, V. M. (s.f.). Herramientas de análisis para la mejora de la calidad.


    Obtenido de "Dr. Philip Bayard Crosby": https://mejoradelacalidad-
    victortorcuato.weebly.com/123-philip-bayard-crosby.html

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