Doc.

No: RICS-SBE/001/SRE/S006/R01
Revised On: 30-11-2018

Module V: Problem solving

and Creative Thinking
Module V: Problem solving and Creative Thinking

• Problem solving  Weightage- 20%

and Creative
Thinking
• Systemic  SLO Addressed:
approach of Understanding how to
use and apply problem
creativity,
solving techniques in
• Understand the work processes. (T006)
terms creativity
and creative
thinking,
• Use of creativity in
problem solving
approach
Problem Solving

► What is a Problem?
► A problem arises when a living creature

has a goal but does not know how this goal

is to be reached. [A problem exists]
whenever one cannot go from the given
situation to the desired situation simply by
action. [K. Dunker, On Problem Solving,
(1945) p. 1]

► What is Problem Solving?

► Problem Solving is the process of working

out or discovering how to reach such a

goal.
What is Creative Thinking

► Creative thinking refers to thinking

differently and looking at
something in a new way.
► Creative thinking is about

approaching a
thought/idea/problem/situation in a
new and interesting way.
► It is a process of putting facts/

concepts/principles together in a
new and original ways.
► Business need to solve their

problem efficiently to find creative

solutions to problems.
Systematic approach of creativity

► “Creative thinking and problem solving is - looking at the same thing as everyone else and thinking
something different.” Adapted from a famous quote from a former Nobel prize winner, Albert Szent-
Gyorgi.
► The exact meaning of the Creative Thinking is “the process we use to develop ideas that are unique,
useful and worthy of further elaboration.” 
► Creative problem solving (CPS) is a way of solving problems or identifying opportunities when
conventional thinking has failed. It encourages you to find fresh perspectives and come up with
innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals.
► Dealing with obstacles and challenges is a regular part of working life and overcoming them isn't
always easy. To improve your products, services, communications, and interpersonal skills, and for
you and your organization to excel, you need to encourage creative thinking and find innovative
solutions that work.
► CPS asks you to separate your "divergent" and "convergent" thinking as a way to do this. Divergent
thinking is the process of generating lots of potential solutions and possibilities, otherwise known as
brainstorming. And convergent thinking involves evaluating those options and choosing the most
promising one. Often, we use a combination of the two to develop new ideas or solutions
► .
Three-Pronged Components of Creativity Enhancement

Expertise,

Creative thinking skills.

• Emotions and moods
• Happiness Vs Calm ; Anger Vs Sadness
• Company of other creative people
• High cognitive ability- ability to make connections.

and intrinsic task motivation.

Creativity & its characteristics

Deep Open-
Curious
thinkers minded

Independent Interesting

Ambitious
 Process of Creativity

Preparation Incubation Insight

Evaluation Elaboration
 Measures to deal with Problem

► Stay as calm as possible. ...

► Accept responsibility for the problem. ...

► Evaluate situations before you respond. ...

► Find a quick solution. ...

► Identify problematic patterns. ...

► Set goals to solve problems. ...

► Keep your expectations realistic. ...

► Have faith in yourself.

 References

► https://www.youtube.com/watch?v=ZzYjlSKCUKQ
► https://uxplanet.org/the-systematic-way-of-being-creative-feec21eeb96e
► https://www.slideshare.net/asmakaroobi/creative-thinking-problem-solving
► https://courses.lumenlearning.com/wm-organizationalbehavior/chapter/creativity-in-decision-making/
► https://www.youtube.com/watch?v=cYhgIlTy4yY&t=191s
► https://www.youtube.com/watch?v=DqRhyktP00M