WHAT IS THE EMPLOYEE NET PROMOTER SCORE?

The eNPS provides an average value for how likely employees are to recommend their employer to friends and family. to
friends and a significant number of acquaintances. Based on this, statements can be made about the loyalty and commitment
of employees.

How is the ENPS measured?

The eNPS uses a single question to determine how willing employees are to recommend the company to others.

The question for the eNPS is as follows:

How likely would you be to recommend us as an employer to your friends or acquaintances?

The answer options are on a scale of 0 to 10, where 0 stands for "very unlikely" and 10 for "very likely.
To determine the final eNPS from the responses of several employees, the scale is first divided into three ranges:

0 to 6 Detractor 7 to 8 Passive 9 to 10 Promoter

Employees who indicate the likelihood of recommending the company with low values between 0 and 6 form the group of
Detractors (German: Kritiker, Gegner).
Employees with a higher rating between 7 and 8 are classified as Passive Satisfiers.
Employees who rate a recommendation as very likely with a score of 9 or 10 are classified as promoters.
 CALCULATION OF THE SCORE:

Why do we want to do regular eNPS surveys?

■ indicator of employee satisfaction, loyalty and commitment.

■ Motivated colleagues are important for the company.
■ They are more productive and improve the working atmosphere.

The first survey in January 2021 was the baseline survey. Where do we actually stand today.

36 employees took part, the score ranges from -100 (very poor) to +100 (excellent). Our score was 28.
The score is the difference between the percentages of promoters and detractors.

18 promoters
10 passives
8 detractors

Promoter: 18/36 = 50%

Detractor: 8/36 = 22%
50-22= 28

A score of 0-30 or more is considered to be a good result.

CALCULATION OF THE SCORE:
SURVEY NO 1

Our result:
36 participants in total:

Promotor: 18/36 = 50% 

Detractor: 8/36 = 22%
amount of amount of
promoters [%] dectractors[%] → eNPS: 50-22 = 28 
 RESULTS,FEEDBACK & GOALS

What bothers us are the 8 Detractors.

We think the number is too high and would appreciate honest feedback on what we can work on together.
In particular, we would like to receive constructive ideas for improvement from those who have given a medium to poor rating
(0-6). This is the only way we can work together on solutions, identify trends and consider what actions to take. So please
write in the comments field of the next survey what you don't like or what bothers you.
Unfortunately, just being dissatisfied and not saying what the problem is doesn't help us.

Promoters identify very strongly with the organisation and their role in it. They are dedicated to their work with energy,
enthusiasm and the ability to be resilient. They make it their goal to exceed expectations and continuously try to optimise
work processes.They are committed to the goals of the organisation and boost ethics within the organisation and spread a
positive image of the organisation to the outside of the company.

And we want exactly them!

Goal for 2021 is: to achieve a score of +50, hold it in 2022 and if possible, of course to improve it.

We would like to do the next surveys every 3 months before the Town Hall Meetings. In 2022, depending on the results, we
may do the surveys only twice a year.

Once again: we hope that more colleagues will participate next time, cause the greater the participation, the more accurate
the results will be.
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 CONCLUSION

• 8 Dectractors are definitely too much!

• the goal is to get more positive feedback.
• give us feedback in the next survey on why you vote negatively.
• our goal for 2021: eNPS of +50
• surveys every 3 months before the Town Hall Meetings
• the more colleagues participating, the more accurate the results will be.

Next
:
survey
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May 8t