Right

Coffee taste
Right services
Improve our services
Front desk services
 Our target
A B C D E

AL Qahwa franchise
Find our partner and share the
experience

Right price
We provide our best taste with our love
@ right price .

Right location
Al Qahwa shop door step from our
customer

Right services
Customer services is our business
core

Taste
Unique Taste .
 Qualities of “Service Professional”

01 03 05
Neat and Clean Styled Hair Well-kept
Uniform that fits shoes

02 04
Nails Fresh and Clean
Breath
 Do It Right From the Start
High
Quality • Greet your guest the minute they walk in the door.
• Use respectful titles – sir, ma'am and miss work well.
Services • Do not interrupt.
• Listen intently and pay attention to what they want.
• Be thoroughly versed on your menu. Ask questions and
repeat their orders to make sure you get it right.
• The Customer Is Always Right
Qualities of “Service Professional”

Behavioral Traits :
• Deal with guests with on-going personal concern
• Proficiency Knowledge
Facts of Area, café , Food and drink

Work to improve skills and add to skill base

• Attentiveness
Knows the “state” of the customer Table
• Preparedness
Focuses on the customer
• Efficiency
No “empty hands”
Qualities of “Service Professional”

Behavioral Traits :

• Persuasiveness
Subtle sale technique to express caring
• Loyalty
Don’t blame the kitchen; sense of “ownership”; be a team
player
• Honesty
Guest must be able to trust staff
Qualities of “Service Professional”

Behavioral Traits :
• Politeness
Open doors, give directions, treatment of fellow staff
• Dependability
Can your employer count on you?
• Composure
No idle chit chat. Proper discussion is about the meal and
its service. (host stand hangout)
• Sensitivity
“read” the guests needs
• Tact
Guest vs. Chef
 Keep in mind!
• reporting structure, organizational chart
• nature of position
• characteristics of success
• efficiency
• type & price of menu
• physical structure of menu
“Working Your Way Up”
• one position is training post for the position above
Behaviors that reduce spread of covid 19

• Physical distancing.
• Disinfection and sanitizing.
• Hand and Respiratory hygiene.
• Tables , doors and chairs sanitizing.
• Wearing gloves and changing it frequently .
• Wearing masks and changing it frequently.
Thank You