ENG1 WPC - Models & Barriers Communication

PARTCIPATE IN WORKPLACE
COMMUNICATION
Don Bosco Technical Institute - Makati  Technical-Vocational Education and Training (TVET) Center
In this lesson, we will find answer to
the following questions…
• What is the goal of communication?

• Why do we have misunderstanding?
• How do we overcome different
barriers in communication?
Communication is the act of
conveying information for the
purpose of creating a shared
UNDERSTANDING. It’s
something that humans do
every day. The word
“communication” comes from
the Latin “communis” meaning
“to share”
COMMON BARRIERS
TO EFFECTIVE
COMMUNICATION
Barriers in Communication
1. PHYSICAL BARRIERS
these are tangible obstacle in
communication
• Environment – walls, weather,
noise, etc
• Distance – space between
Workplace Scenario Communication Barrier Overcoming the Barrier
During an important Physical Barrier Relocate to a quieter

meeting, it suddenly place or use a
rained very hard microphone to hear
outside. The team each member’s
cannot hear the inputs.
inputs of one
another.
2. CULTURAL BARRIERS
Cultural barriers are a result of
living in an ever shrinking world.
Different cultures can hinder
developed communication if two
different cultures clash. In these
cases, it is important to find a
common ground to work from.
Kinds of Cultural Barriers

• Generational - young vs
old
• Status and Resistance -
new vs seasoned employee
Mr. Sinauna still Cultural Barrier – Ask him why he still uses
prefers manual Status Vs the manual
troubleshooting Resistance troubleshooting. If he
says, its better than the
rather than the new method, leave him
computerized and be. If he says he doesn’t
automated know how to operate the
diagnostic tools. automated tool, offer him
help.
3. LANGUAGE BARRIERS
If you work in an industry
that is heavy in jargon or
technical language, care
should be taken to avoid
these words when speaking
with someone from outside
the industry.
Kinds of Language Barriers

• Dialects – difference in language
• Language Disabilities – deaf, mute, etc
The Japanese Language Barrier - Use simple English in

manager will visit Dialect the report. Try to
next week and I have learn key terms in
to present the Japanese.
progress report. I
heard his English is
limited.
4. PERCEPTUAL BARRIERS
Perceptual barriers are
internal. The hindrance in
communication is caused by
biases and preferences.
Kinds of Perceptual Barriers

• Perceptual filters - our own
preferences, values, attitudes,
origins and life experiences.
• Triggers and Cues - what we say is
affected by how we say it (tone,
volume) and by our nonverbal
cues.
The manager Perceptual Barrier Tell the co-worker

announced that all – Perceptual Filter that its for the health
workers who are sick and safety of the
for 7 days be moved to majority of the
another workstation. workforce. Convince
My coworker thinks him/her that
it’s a form of
productivity will be
discrimination.
affected if others will
get sick.
5. INTERPERSONAL BARRIERS
Interpersonal barriers are what
ultimately keep us from reaching
out to each other and opening
ourselves up. Some people attempt
to overcome a poor self-image or a
series of deeply rooted prejudices
about their place in the world.
Effects of Interpersonal Barriers

• NO DESIRE TO PARTICIPATE -
The lack of desire to participate.
• NO DESIRE TO EXPLORE -
Unwillingness to explore different
ideas, opinions, and priorities create
communication barriers every day of
our lives.
Madam Damin is 59 Interpersonal Make her feel

years old, the eldest in Barrier comfortable despite
the team. She is her age. Encourage
always alone, reserved her to open up, share
and does not share her a little of herself.
ideas about anything
during meetings.
6. GENDER BARRIERS
In the workplace, women and men, may
have differing communication styles may
prevent them from working together
effectively. Gender barriers can be
inherent or may be related to gender
stereotypes and the ways in which men
and women are taught to behave as
children.
Manny Yaquiz always Gender Barrier Ask Manny to refrain

insert “green jokes” in from inserting green
any conversation jokes in the
which makes females conversation.
employees
uncomfortable.
7. EMOTIONAL BARRIERS
Emotional barriers can be tough
to overcome, but are important
to put aside to engage in
conversations.
Kinds of Emotional Barriers

• ANGER - angry people have
difficulty processing logical
statements, limiting their ability to
accept explanations and solutions
offered by others

• PRIDE - focusing only on your perspective or shooting
down other people before you even listen to their points

• ANXIOUSNESS - constant
worries can hinder your
ability to concentrate on the
information you are giving or
receiving.
You would like to talk Emotional Barrier - Approach the

to your manager Anger manager when he/she
about taking a few had already cooled
days off work. As you down.
approach him, you
find him furious over
missing tools in the
shop.
Identify the Barriers in Communication

• Watch the video intently and identify the
Barriers that are present
Group Activity
• Every Group will have a Facilitator,
Secretary and a Reporter
Facilitator Secretary Reporter
leads the takes down/notes presents the
discussion; the ideas in the outcome of group
gathers inputs discussion discussion
from team mates
Group Activity
• Pick two (2) Barriers in
Communication then give a TIME FRAME
workplace scenario in • 5 min to think/discuss
which that barrier is • 5 min to write down
present. • 2 min to present
• Give suggestions on how to
overcome these barriers
Communication
Workplace Scenario Overcoming the Barrier
Barrier
Perry forgot his lunchbox Physical I will send him a text that he
at his workstation. I tried Barrier forgot his lunchbox then keep
to call him but he is already his lunchbox in a safe place
across the street and he then give it back when he gets
cannot hear me. back tomorrow.
Matthew is our group Emotional I will choose a good and light
leader but he’s always Barrier time to talk to him about the
bossy and does not listen to importance of team work and
suggestion. His suggestions taking in suggestions from
are always right. others.
How miscommunication happens?
Communication is not always a one-

way street. To have others open up to
you, you must be open yourself. By
overcoming the seven barriers to
communication, you can ensure that
you are understood by the person you
are speaking with. In this way, you
can be confident that your point has
been expressed.
Resources:
• http://thecommunicationprocess.com/models-of-communication
• https://guides.co/g/the-seven-barriers-of-communication/37689/
• https://ed.ted.com/lessons/how-to-avoid-miscommunication-
katherine-hampsten

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PARTCIPATE IN WORKPLACE

• What is the goal of communication?

Workplace Scenario Communication Barrier Overcoming the Barrier

During an important Physical Barrier Relocate to a quieter

Kinds of Cultural Barriers

Workplace Scenario Communication Barrier Overcoming the Barrier

Kinds of Language Barriers

Workplace Scenario Communication Barrier Overcoming the Barrier

The Japanese Language Barrier - Use simple English in

Kinds of Perceptual Barriers

Workplace Scenario Communication Barrier Overcoming the Barrier

The manager Perceptual Barrier Tell the co-worker

Effects of Interpersonal Barriers

Workplace Scenario Communication Barrier Overcoming the Barrier

Madam Damin is 59 Interpersonal Make her feel

Workplace Scenario Communication Barrier Overcoming the Barrier

Manny Yaquiz always Gender Barrier Ask Manny to refrain

Kinds of Emotional Barriers

Kinds of Emotional Barriers

Kinds of Emotional Barriers

Workplace Scenario Communication Barrier Overcoming the Barrier

You would like to talk Emotional Barrier - Approach the

Identify the Barriers in Communication

Communication is not always a one-

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