ENGLISH I

WORKPLACE COMMUNICATION 1
If you are going to
give an advice to
your best friend,
what would that be?
ACTIVE LISTENING
& NOTE TAKING

“Why do we have two

ears and one mouth?”
ACTIVE LISTENING

“Why is it so
hard to listen?”
Why is listening important?
Hearing VS Listening
How do we listen?
 ACTIVE
LISTENING

COMMUNICATION UNDERSTANDING DEVELOP TRUST

PRODUCTIVE BUILD RELATIONSHIP

ORGANIZATION
Hearing VS
Listening
• Listening is an active process in
which a conscious decision is made
to listen to and understand the
messages of the speaker.
• Active listening is fully
concentrating on what is being said.
• Active listening involves listening
with all senses, as well as giving full
attention to the speaker.
 Why do we need to listen?

Earn the trust Understand issues Active listening

and respect of and formulate can help you
your peers. better solutions. diffuse conflict.
How do we listen?
 How do we listen?

How to become a I’m Listening

good listener?
 Seven Key Active Listening Skills
Be attentive Ask open- Ask probing Request
ended questions. clarification.
questions

Convey a positive Encourage the Ask question to Double check any

attitude to the speaker to do the get a bigger and issues that are
speaker. Do not work of self- clearer picture. unclear to you
to interrogate, reflection and
jump to advice- problem solving
giving, or solve
the problem.
 Seven Key Active Listening Skills
Paraphrase. Be attuned to Summarize.
and reflect
feelings.
Recap the Identify the
Give a brief
speaker’s key feeling message
restatement of
points that accompanies
core themes
periodically. the content. This
raised by the
is an effective way
speaker.
to get to the core
of the issue.
 HOW DO YOU KNOW
THAT THE OTHER PERSON
IS LISTENING TO YOU?
SIGNS OF ACTIVE LISTENING
Non-Verbal Signs of Attentive or Active Listening

1. Smile
2. Eye Contact
3. Posture
4. Mirroring
5. Distraction
Showing Empathy

Why is empathy important?

 Empathy VS Sympathy

Empathy is the ability to Empathy VS Sympathy:

experience and relate to the What’s the Difference
thoughts, emotions or experience
of others. It is being able to
understand and support others
with compassion or sensitivity. Empathy VS Sympathy
 ACTIVITY 1:
LISTENING AND NOTE-TAKING EXERCISES

1. Find an internet meme

2. Write/print it on a
blank page of your
notebook.
3. Explain why you can
relate to the meme.
If your life is a “hugot line” or a meme what
would that be?
1. Write your “hugot line” at the
center of a paper then read it
aloud to the audience.
2. Everybody will ACTIVELY LISTEN
to the speaker then give a
summary and ask/clarify ideas
about the “hugot line” or meme
of the speaker
 NOTE TAKING

“The faintest ink is better

than the sharpest
memory”
• Taking notes will help you
recall information that
would otherwise be lost
• Taking notes is about
summarizing core concepts
as precisely as possible in
your own words.
 Importance of Note Taking in Business
Taking notes Taking notes Taking notes is Pinpoint side
helps you sharpens your document issues
remember your focus of proof
• How do we take note?
• Why do we have to take
notes as technicians? Note-Taking Practice

Skills Training
Note-Taking Practice
As technicians, we don't
just work day-in and day-
out, we also have to attend
team meetings, make and
receive orders, answer
phone calls and/or simply
fulfill a favor from your boss
or a colleague. We have to
actively listen and take notes
to remember them so that
there won’t be any conflicts.
 NOTE TAKING METHODS

1. Outline Method
2. Cornell Method
3. Mind Mapping Method
4. Sentence Method
5. Charting Method 5 Note-Taking Technique
 ACTIVITY 2:
LISTENING AND NOTE-TAKING EXERCISES

Listen to the following

conversations and answer
the questions that follows.
Take notes as you listen to
the recording.
RECORDING 1
• What movie do these
people plan on watching?
• When do they plan on
watching the movie?
• Where do they plan on
meeting?
• What time do they plan on
meeting?
1. What movie do these people
plan on watching?
• Matrix Revolution
• The Two Towers
• Lord of the Rings
• The Last Samurai
2. When do they plan on
watching the movie?
• On the Weekend
• Tomorrow
• Later in the evening today
• Next Friday
3. Where do they plan on
meeting?
• At the subway entrance
• In front of the movie theater
• At Starbucks next to the theater
• At home
4. What time do they plan on
meeting?
• 7:30pm after dinner
• At noontime
• At one o'clock
• At 3:45pm
RECORDING 2
• What types of movies does
this person like?
• Choose one type of movie
this person dislikes?
• Why does this person not
like horror movies?
• How does the person asking
the questions think about
horror movies?
1. What types of movies does
this person like?
• Action and drama
• Drama and science fiction
• Suspense and horror
• Western and horror
3. Why does this person not like
horror movies?
• Too scary
• Too boring
• Stupid and childish
• Predictable and obvious

2. Choose one type of movie this 4. How does the person asking the
person dislikes? questions think about horror
• Suspense movies?
• Comedy • Entertaining
• Western • Funny
• Action • Scary
• Suspenseful
RECORDING 3
• What type of movie is
Forrest Gump?
• Besides watching movies,
what does this person like
to do?
• What does this person do
for exercise?
• What is the favorite thing
this person likes to do?
1. What type of movie is Forrest 3. What does this person do for
Gump? exercise?
• Action • Golf once a week
• Drama • Basketball on the weekends
• Suspense • Jogging twice a week
• Comedy • No exercising

2. Besides watching movies, what 4. What is the favorite thing this

does this person like to do? person likes to do?
• Go shopping • Playing computer games
• Swimming • Reading books
• Drinking and partying • Going shopping
• Playing basketball • Playing pool
RECORDING 4 (No options)

• Why is Jack so tired?

• What does cramming mean
in this dialog?
• What subject and how many
pages does one student
have to write?
• Why are they going to meet
on Saturday?
RECORDING 5 (No options)

• Where is the conversation

taking place?
• Where is Ontario?
• Which state this dialog is
occurring?
• From the dialog, what
indicates that they will be
good roommates?
• https://www.seek.com.au/career-advice/3-reasons-why-active-listening-is-a-must-have-skill
• https://www.ccl.org/articles/leading-effectively-articles/coaching-others-use-active-listening-
skills/
• http://www.sbnonline.com/article/the-importance-of-empathy-in-the-workplace/
• https://financesonline.com/effective-note-taking-skills-4-techniques-to-use-at-meetings/
• https://www.talkenglish.com/listening/listenbasic.aspx
• https://www.oxfordlearning.com/5-effective-note-taking-methods/