CONTENTS

• Definition of Empahty
• Categories of Empathy
• Why is Empathy important
• Benefits of Empathy
• Why is Empathy important in the place of work
• How to connect to other people through Empathy
Empathy is also the capacity to understand or
feel what another person is experiencing from
within their frame of reference, that is, the
capacity to place oneself in another's position.
 CATEGORIES OF EMPATHY
We have three (3) categories of empathy namely;
1. Cognitive Empathy: Refers to our ability to identify and understand other people’s
emotions.

2. Affective Empathy: Affective empathy involves the ability to understand another

person's emotions and respond appropriately. Such emotional understanding may
lead to someone feeling concerned for another person's well-being.

3. Compassionate Empathy: Compassionate empathy is the ability to understand

and share in someone else’s emotions and taking necessary action.
 IMPORTANCE OF EMPATHY

•1. Humans Are Social Animals

•2. It Is Good for Business and Career
•3. It Lets You Better Understand Non-Verbal Components of Communication
•4. It Makes You Be Better at Handling Conflicts
•5. It Makes It Easier to Convince and Motivate Others
•6. It Broadens Your Horizons
 BENEFITS OF EMPATHY
• Benefits your health

• Leads to a happier life

• Improves communications skills

• Leads to teamwork

• Creates a healthy work environment

Why is empathy important at workplace?
You can use your ability to empathize and understand others when working
on these types of teams. Here are other benefits to being empathetic at
work:

• It improves communication
• It strengthens working relationships
• It boosts creative thinking
• It increases sales and investment opportunities
• It enhances customer service
 How to connect with people through Empathy

• Listen

• Withhold judgment

• Open up

• Offer physical affection.

• Focus your attention outwards

• Offer help
 QUESTIONS TO ASK YOURSELF?

• Have I Always Wanted to Help Others?

• Can I Handle Being Around Toxic People?
• Am I Feeling My Own Emotions, Or Everyone
Else's?
• Have I Always Been Highly Emotional?