Revision unit (7)

Specifications
Unit (7) Specifications
(Revision)
Make sentences. Write the words in the correct order:
1 270 has metres The sea of depth a
2 deep is metres 25 river The
3 is metres 330 span long The
4 the 22 kilometres length The road of is
5 width is 8 deck The metres of the
Unit (8) Reporting

• 8.1 Recent Incidents:

- taking an emergency call: explaining what has happened & checking on progress

• 8.2 Damage and Loss:

- reporting damage, dealing with a customer

• 8.3 Past Event:

- discussing past events, phoning a repair shop

Unit (8) Reporting 8.1 Recent Incidents
• Choose the CORRECT answer:
1. What has … with you sir?
A. Happen
B. Happening
C. Happened
Unit (8) Reporting 8.1 Recent Incidents
• Choose the CORRECT answer:
1. What has … with you sir?
A. Happen
B. Happening
C. Happened
Unit (8) Reporting 8.1 Recent Incidents
• Choose the CORRECT answer:
2. They …. broken the new devices!
A. Has
B. Has not
C. None of the above
Unit (8) Reporting 8.1 Recent Incidents
• Choose the CORRECT answer:
2. They …. broken the new devices!
A. Has
B. Has not
C. None of the above
Unit (8) Reporting 8.1 Recent Incidents
• Choose the CORRECT answer:
3. He …. broken the new devices.
A. Has
B. Has not
C. Both answers are possible
Unit (8) Reporting 8.1 Recent Incidents
• Choose the CORRECT answer:
3. He …. broken the new devices.
A. Has
B. Has not
C. Both answers are possible
Unit (8) Reporting 8.1 Recent Incidents
• Choose the CORRECT answer:
4. He …. broken the new devices!
A. hasn’t
B. has not
C. Both answers are correct
Unit (8) Reporting 8.1 Recent Incidents
• Choose the CORRECT answer:
4. He …. broken the new devices!
A. hasn’t
B. has not
C. Both answers are correct
Unit (8) Reporting 8.1 Recent Incidents
• Choose the WRONG answer:
1. On phone, we usually have two persons/people: ….
A. The caller and the recipient
B. The receiver or the recipient
Unit (8) Reporting 8.1 Recent Incidents
• Choose the WRONG answer:
1. On phone, we usually have two persons/people: ….
A. The caller and the recipient
B. The receiver or the recipient
Unit (8) Reporting 8.1 Recent Incidents
• Choose the WRONG answer:
1. On phone, we usually have two persons/people: ….
A. The caller and the recipient
B. The receiver or the recipient
Unit (8) Reporting 8.1 Recent Incidents

Identify the context of the following: (on phone/ repair shop/ unclear)

1) “IT hotline support, how can I help you madam?”

2) “Something went wrong with my computer; I’ve lost all my data,

please have a look.”

3) Umm.. there’s a problem with my PC, help me please

Unit (8) Reporting 8.1 Recent Incidents

Identify the context of the following: (on phone/ repair shop/ unclear)

1) “IT hotline support, how can I help you madam?”

2) “Something went wrong with my computer; I’ve lost all my data,

please have a look.”

3) Umm.. there’s a problem with my PC, help me please

Unit (8) Reporting 8.1 Recent Incidents

Identify the context of the following: (on phone/ repair shop/ unclear)

1) “IT hotline support, how can I help you madam?” on phone

2) “Something went wrong with my computer; I’ve lost all my data,

please have a look.”

3) Umm.. there’s a problem with my PC, help me please

Unit (8) Reporting 8.1 Recent Incidents

Identify the context of the following: (on phone/ repair shop/ unclear)

1) “IT hotline support, how can I help you madam?” on phone

2) “Something went wrong with my computer; I’ve lost all my data,

please have a look.” repair shop

3) Umm.. there’s a problem with my PC, help me please

Unit (8) Reporting 8.1 Recent Incidents

Identify the context of the following: (on phone/ repair shop/ unclear)

1) “IT hotline support, how can I help you madam?” on phone

2) “Something went wrong with my computer; I’ve lost all my data,

please have a look.” repair shop

3) Umm.. there’s a problem with my PC, help me please

Unit (8) Reporting 8.1 Recent Incidents

Identify the context of the following: (on phone/ repair shop/ unclear)

1) “IT hotline support, how can I help you madam?” on phone

2) “Something went wrong with my computer; I’ve lost all my data,

please have a look.” repair shop

3) Umm.. there’s a problem with my PC, help me please unclear

Unit (8) Reporting

• 8.1 Recent Incidents:

- taking an emergency call: explaining what has happened & checking on progress

• 8.2 Damage and Loss:

- reporting damage, dealing with a customer

• 8.3 Past Event:

- discussing past events, phoning a repair shop

Unit (8) Reporting 8.2 Damage and Loss
Unit (8) Reporting 8.2 Damage and Loss
Unit (8) Reporting 8.2 Damage and Loss
Unit (8) Reporting 8.2 Damage and Loss
Unit (8) Reporting 8.2 Damage and Loss
Unit (8) Reporting 8.2 Damage and Loss
Unit (8) Reporting
Unit (8) Reporting

• 8.1 Recent Incidents:

- taking an emergency call: explaining what has happened & checking on progress

• 8.2 Damage and Loss:

- reporting damage, dealing with a customer

• 8.3 Past Event:

- discussing past events, phoning a repair shop

Unit (8) Reporting 8.3 Past Event
Unit (8) Reporting 8.3 Past Event
Unit (8) Reporting 8.3 Past Event
Unit (8) Reporting 8.3 Past Event