Critical Skills at Work

Rida Mining

Mohamed Hamed

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 Objective: By the end of this course

- :the participant, will be able to ,

•Gain better understanding of the self and Others .
•understand different team roles and be able to work within
ateam .
•know how to communicate efficiently using both verbal and non-
verbal communication
•Acquisition and application of basic Time Management Skills.
•Manage stress .

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 ‫‪Knowledge‬‬
‫المعارف‬

‫‪Skills‬‬
‫المهارات‬

‫‪Attitude‬‬
‫المواقف او التصرفات‬
‫‪3‬‬
‫( السلوك )‬
 Communication : ‫االتصال‬

Communication is the act of transferring

information, data from one place, person
or group to another. Every communication
involves (at least) one sender, a message
and a recipient.

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 Elements of the
communication process

consigne Mean of
communic the The
e message
ation
sender

The feedback
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 ‫تعبئة الرأي العام‬

‫تغيير المفاهيم في المجتمع‬

‫تعديل السلوك‬

‫توحيد الوجدان واإلحساس بالمشاركة‬

‫تثبيت ونشر القيم‬

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(1)Speak a
language The
listener - the
audience
understands it
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Avoid using terms )2(
that the listener may
not know, or dialects
that are not
understood by the
.audience

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(3)Pay attention to the
expressions you
distribute On your
face, the process of
connection Begin
with the face Before
the tongue.
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(4) Be sure to have
a natural smile, as
it is the key to good
communication.

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 (5)Be careful To be your
goal It is the correct
common
understanding
‫الحقائق بال‬ ‫اعرض‬
‫ ركز علي‬/ ‫انفعال‬
‫التركيز علي‬
‫االقناع يجرك‬

between you And

‫الحياد‬ ‫للجدل‬

between the other

party.
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ry

Method of communicating with the outside world / perception

‫التفكير‬
‫تعميم‬ The Senses 2-Externa
Language 3- Va
‫ر‬S‫و‬S‫ع‬S‫الش‬S‫ل‬S‫ا‬ ‫حذف‬ l events
‫تشويه‬

‫الفعل او السلوك‬ Image -

So und - Fe
el

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 The effective
influence of
the mass caller

attention

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Attracting attention .. !! Inception and -1
exciting beginning
 The most important thing
for the first half a
minute ... Pay attention!
Don't apologize, don't
underestimate your
potential Do not imitate ..
be yourself

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 Fun ...,But beware, - 2
don't turn into a clown

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Mention something strange -3

Prove your strangeo

words Move your
audience to see from a
different angle Make them
ready for change

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Show a picture or let them see -4
something

Tell me .... I will

forget ... !!! Show
me .. I might
......... remember

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Try to memorize what you will say -5
without looking at the papers

This cultivates the trust of your

listeners in you, your listeners,
and a need to take advantage of
you. This does not mean that the
aids can be canceled

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 Start with a story ... or a -6
??? .question

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 Body language and its use in
performance
Keep your hands so Gestures -1
that the recipient can
see them. Be natural
with cues and avoid
exaggeration Use
your gestures to
logically explain what
you want. I go to your
talker
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 Visual -2
Communication

Reach out to the recipients and don't

take your eyes off them. Distribute
consideration equally to all present as
possible. Do not turn your back on the
.recipient
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 The sound -3

It represents 38% of the recipient's learning

process. When reciting, consideration must be
given to: Speed ​of voice (average of 90 words per
minute). Subject to my positions Speed ​is for
example: faster at the beginning of the humor or
rare - stop When the audience interacts and in
long sentences, slow down for a complex idea Or
.for excitement and suspense

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 Tone and pitch: Try to vary the tone of the voice -2
and apply it according to the situation or position.
Example: Use low tones: for oogens..and high tone:
for enthusiasm and encouragement, and medium:
.for a calm, rational proposition of a topic

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 Improving communication with self and others
)Johari Window(

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The Johari window is a model of communication
that can be used to improve understanding
between individuals within a group or community
by trying to understand the self through others and
understanding others
.)expanding the squares of the self through others(

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 ‫مرتفع‬
‫‪This system was‬‬
‫‪developed by‬‬ ‫الذات‬ ‫الذات‬
‫المخفية‬ ‫المكشوفة‬
‫‪(Joseph Luft) and‬‬ ‫(األسرار)‬ ‫(ال‪.‬ذات الواعية)‬
‫‪Harrington Ingham.‬‬

‫انت‬
‫منخفض‬
‫الذات المجهولة‬ ‫الذات العمياء‬

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‫مرتفع االخرين‬
 Time Management

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 Time Management

Time management is the

success in achieving a
specific goal in a specific
time through human
management of himself
and his capabilities

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 waste of time

Environmental Personal

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 o'
ar
ts
g Personal waste
tNas
o i
n a
nti
ya
z
tp
nai
tol
oai
n
n
o
n
i
n
34 g
 Environmental waste
Unsche
duled
visits

Excess
ive
use of Traffi
social
media c
for no jam
purpo
se

Unimp
ortant
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 Time management techniques

1 3
• Time 2
management • prioritization • Parkinson's
theory
steps

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1-Time management steps
Write
Watch
Defineand
and
your
record tasks
review
goals

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Prioritization-2

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3-Parkinson's theory

Work expands to fill

the period of time
available for its
completion.
.Parkinson’s Law

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 Questions ?? Thank
you

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