Quality Improvement

1
Techniques
Lecture #6
Introduction to IE

Adi Saptari, PhD, Intro to IE

2 TOOLS AND TECHNIQUES

 Divided into:
 Quantitative
 SPC, Acceptance Sampling, Reliability, Experimental Design,
Taguchi’s Quality Engineering, FMEA, QFD, etc.
 Non Quantitative
 ISO 9001:2000, TPM, Management tools, etc.

Adi Saptari, PhD, Intro to IE

3 7 QC TOOLS

1. Pareto Diagram
2. Cause and Effect Diagram
3. Check Sheets
4. Process Flow Diagram
5. Scatter Diagram
6. Histogram
7. Control Charts

Adi Saptari, PhD, Intro to IE

4 7 QC TOOLS

1. Pareto Diagram
2. Cause and Effect Diagram
3. Check Sheets
4. Process Flow Diagram
5. Scatter Diagram
6. Histogram
7. Control Charts

Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Type of problem Frequency Percent Cumulative Cumulative

Frequency Percent
52 45 52 45
Lost Cooling
Back Pressure Reg. 30 26 82 71

Adjust Feed Worm 15 13 97 84

Valve Replacement 8 7 105 91

Jam Copperhead 6 5 111 96

All Others 5 4 116 100

Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

14 7 QC TOOLS

1. Pareto Diagram

2. Cause and Effect Diagram

3. Check Sheets
4. Process Flow Diagram
5. Scatter Diagram
6. Histogram
7. Control Charts

Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

21 Cause-and-Effect Diagrams
Material Method
(ball) (shooting process)
Grain/Feel Aiming point
(grip)
Size of ball
Air pressure Bend knees
Hand position
Balance
Lopsidedness
Follow-through
Missed
Training
free-throws
Rim size

Conditioning Motivation Rim height

Consistency Rim alignment Backboard

stability
Concentration

Machine
Manpower
(hoop &
(shooter)
Adi Saptari, PhD, Intro to IE backboard)
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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

24 7 QC TOOLS

1. Pareto Diagram
2. Cause and Effect Diagram

3. Check Sheets
4. Process Flow Diagram
5. Scatter Diagram
6. Histogram
7. Control Charts

Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

27 7 QC TOOLS

1. Pareto Diagram
2. Cause and Effect Diagram
3. Check Sheets

4. Process Flow Diagram

5. Scatter Diagram
6. Histogram
7. Control Charts

Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

29 7 QC TOOLS

1. Pareto Diagram
2. Cause and Effect Diagram
3. Check Sheets
4. Process Flow Diagram

5. Scatter Diagram
6. Histogram
7. Control Charts

Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

36 7 QC TOOLS

1. Pareto Diagram
2. Cause and Effect Diagram
3. Check Sheets
4. Process Flow Diagram
5. Scatter Diagram

6. Histogram
7. Control Charts

Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

38 7 QC TOOLS

1. Pareto Diagram
2. Cause and Effect Diagram
3. Check Sheets
4. Process Flow Diagram
5. Scatter Diagram
6. Histogram

7. Control Charts
Adi Saptari, PhD, Intro to IE
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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

41 OTHERS TECHNIQUES

1. Design of Experiments(DOE)
2. Failure Mode and Effect Analysis(FMEA)
3. Quality Function Deployment(QFD)
4. ISO 9001:2000

Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Adi Saptari, PhD, Intro to IE

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Thank You

Adi Saptari, PhD, Intro to IE