BUSINESS

PROCESS
MANAGEMENT
OMAR ELSHAIKH – REEM MOHAMMED
 TABLE OF
CHAPTER ONE: CONTENT
CHAPTER TWO:
 Introduction  Background
 Problem statement  Related work
 Objectives  Proposed System and contribution
 Methodology
 Importance
 Scope
 Expected outcomes
 Limitations
1.
INTRODUCTION

A business is defined as an organization or enterprising

entity engaged in commercial, industrial, or professional
activities. The main purpose of any business is the people
they serve and in order to do so the business requires great
coordination and management and tools within the
company itself.
That is where our proposed system comes to hand, to
provide the employee with important tools to manage and
serve his tasks.
2.
PROBLEM
STATEMENT
We found some common problems within modern day businesses and
our system is an approach to solve these three problems that we see as
important and crucial for every business.

The first would be time and task management efficiently in a way that
guarantee maximum efficiency and less time consuming.

The second problem would be dealing with incidents in a way that

provides the business insight and insight why did the incident occurred
and what was done to solve it.

The last problem would be how to manage and control the warehouse
and provide complete reports of the remaining inventory.
3.
OBJECTIVES GENERAL
OBJECTIVIES

To create a system To create a help To create a system

desk/ticket management capable of warehouse
that enables project
system that helps with management and gives
managers of efficient incidents constant intake on the
task flow of stacked assets.
3.
OBJECTIVES SPECIFIED
OBJECTIVIES

To allow the To add more efficiency to To optimize the

employees of tools business management by production process
that can help with the enabling new means of and managing
business processes. management and control resources and time
4.
METHODOLOGY
01 Data Gathering & Analysis

02 Planning

03 System design

04 Implementation

05 Testing
5.
IMPORTANCE

Effective business processes are the backbone of

your company, providing the organizational
structure and support needed to hold everything
together, without the right management and
provided tools the whole business will collapse.
6.
SCOPE
Business Process management includes many
fields and responsibilities the together aim to
gain efficacy and optimize overall business
operations. Regarding our created system our
focus will be on:

 Business Process Monitoring

 Business Process Control

 Business Process Design

7.
EXPECTED OUTCOME
 Web-based Application.
 Task management that enables the managers to
create, categorize and manage tasks and assign them
to different employees.
 Help Desk/Ticketing system that helps the employee
create, track, and solve incidents.
 Wearhouse Management system that includes adding
assets to the system and sending request orders for
new assets if needed.
8.
Limitations
This study has some limitations which we
worked on in order to reduce the effect it
has on the final product but assuring that
none of them will change the desired goals
and aims we look for to achieve:
 Not covering the executing of the process
in real life
 Limited access to data
 Time constraints
Chapter Two:
2.1
BACKGROUND
Business process management (BPM) is a structured
approach to improving the processes organizations use
to get work done, serve their customers and generate
business value. A business process is an activity or set of
activities that helps accomplish an organization's goals,
such as increasing profits or promoting workforce
diversity.
The goal of any process management framework is to
deliver improved results while ensuring the best use of
existing resources.
2.2
RELATED WORK
Zendesk Depseco Proofhub
Warehouse
× Unified Workspace × Cost effective × User interface
× Customer Knowledge × Suitable for all storage × Extremely limited
Base sizes

 Difficult to integrate  Difficult to integrate  Option to set

 Difficult to trace  Difficult to trace  Trial period
assets assets
2.2
PROPOSED SYSTEM
TASK MANAGER
Task management tools
allow teams to collaborate
digitally by organizing,
prioritizing, and assigning
tasks to each other.
HELP DESK/
TICKETING SYSTEM
Help desk software is a
computer program that enables
customer-care operators to
keep track of user requests and
deal with other customer-care-
related issues.
INVENTORY
MANAGMENT
A warehouse management system
is a set of policies and procedures
created to manage a distribution
center's or warehouse's workload,
maintain its efficient functioning,
and assist the facility accomplish its
objectives.
2.2
ADVANTAGES OF THE
PROPOSED SYSTEM
Our system main benefits all lay under three main concerns which
are:
 User satisfaction
 Business efficacy
 Time and resources management
Some of advantages of using our system would be Space
optimization and reduced operating costs, Business process
optimization, Centralization of effort, Efficiency, Dependable and
safe, Group cooperation and teamwork.
Thank You
Any questions?