Measurement of Change

Nature of Change Measurement

Measuring change is a key to determining and
communicating the success of the process both across
an organization to encourage adoption and for upward
communication on the success of the initiative. Many
organizations struggle with how to do this effectively.
There are many ways to measure the impact of Change
Management. Some commonly used metrics include user
adoption, utilization, speed of adoption, perception
surveys, training delivery, user competency, behaviors,
etc. It can easily be overwhelming to decide what works best
in your situation
Change management metrics
Employee readiness assessment results.
Employee engagement and participation measures.
Communication effectiveness.
Employee feedback.
Employee satisfaction survey results.
Training participation, tests, and effectiveness
measures.
Usage and utilization reports.
Change Management Data and its Uses
Ways that change management data can transform
your approach to change
Get a real-time check on your change initiatives. ...
Using legacy data helps you improve change
performance over time. ...
Structured use of data can help with selection and
assessment of your team. ...
You can take a driven approach to change.
Leading Change
Role of the Leader:
Leaders must manage the change or it will manage
them. When leaders fulfill the change management role,
changes are made efficiently and sustainably, and the
expectations of their staff, partners, stakeholders and
clients are met.
Leaders provide the motivation to change and get
people involved. They create a sense of urgency and
importance about the change, and show commitment and
passion about getting things done. They offer recognition
to those who are participating and doing well.
Eight Stage Model of Leadership
 
Walmart and IKEA

 The automation that digital tools bring saves tons of work hours
and efforts. Some of the real-world examples of success using
digital transformation are Walmart, JD.com, Sephora, and IKEA.
Walmart has used AR and VR technology to give a real-world
experience of services and technology. JD.com has fully
automated the shopping carts.   
 Walmart connects their retailers across the US to their private
supplier factories in China for quicker supply chain
replenishment. To provide accurate product suggestions,
Sephora used high-end facial recognition technology. IKEA also
brings AR into practice to give a virtual product tour. 
Authentic Leadership
Authentic leadership is a style of leadership that focuses on
transparent and ethical leader behavior and encourages
open sharing of information needed to make decisions
while accepting followers' inputs.” The experts seem to agree
that authentic leadership is about being you and making room
for others.

People who have an authentic leadership style bring their

whole selves to their jobs and participate fully and honestly
in the workplace. Organizations that foster authentic behavior
are more likely to have engaged, enthusiastic, motivated
employees and psychologically safe cultures.
Leaders Who Listen
Employees who feel their leaders listen are more likely to
speak up and share their ideas and perspectives. Getting
feedback from employees can help you grow as a leader.
Leaders who are open to listening to employee input can reap
the reward of their innovative ideas.
Do Great Leaders in Organization Listen?
The best leaders are skilled at listening—here's how they do
it: They listen with full attention. Most people like to speak,
but it's far more rewarding to listen with your full attention.
You retain more, and people talk more—because the sincerest
form of respect is actually listening to what another has to say.
KPIs(Key Performance Indicators)

https://www.zendesk.com/blog/measuring-change-m
anagement-success/
 
IBM, and Tesco

IBM and Tesco are two publicly traded companies that have
been successful in implementing changes to their
structure, their customer base, as well as the products they
sell. The two companies have also been able to streamline
operations and continue to grow despite the economic
downturn. 
Tesco, UK's oldest and largest retailer, made $238 billion in
revenue by using fast feedback loops to react quickly to
threats and opportunities.