Lesson 3: Maintaining an

Effective Relationship with

Clients/Customers

Tr. Trisha D. Bermejo

 Household Workers
• A household worker is a person who works
within the employer’s household. Household
workers perform a variety of household
services for an individual or a family; from
providing care for children and elderly
dependents to housekeeping, including
cleaning and household maintenance.
Household Workers’ Ethical Responsibilities to
Colleagues

• Respect- Household workers should treat co-

workers with respect and should foster accurately
and fairly the qualification, views and obligations
of co-workers. They should cooperate with
household work colleagues when such
cooperation serves the well-being of clientless.
Household Workers’ Ethical Responsibilities to
Colleagues

•Confidentiality- Household
workers should respect
confidential information shared
by co-workers in the course of
their working relationships.
Household Workers’ Ethical Responsibilities to
Colleagues

•Consultation-Household workers
should seek the advice and counsel of
co-workers whenever such
consultation is in the best interest of
clients.
Household Workers’ Ethical Responsibilities to
Colleagues

•Sexual Relationships- Household

workers should avoid engaging in
sexual relationship with co-workers
when there is potential for a conflict of
interest.
Household Workers’ Ethical Responsibilities to
Colleagues

•Sexual Harassment- Household workers

should not sexually harass co-workers. Sexual
harassment includes sexual advances, sexual
solicitation, request for sexual favors, and
other verbal or physical contact of sexual
nature
 Household Workers’ Ethical Responsibilities to
Colleagues

•Impairment of Colleagues- Household workers direct

knowledge of a social worker colleague’s impairment
that is due to personals problems, psychosocial distress,
substance, abuse or mental health difficulties and that
interferes with practice effectiveness should consult
with colleagues when feasible and assist that colleague
in taking remedial action.
Household Workers’ Ethical Responsibilities to
Colleagues

•Incompetence of colleague- Household

workers who have direct knowledge of a
household work colleagues incompetence
should consult with that colleague when
feasible and assist the colleague in taking
remedial action.
 Desirable Traits of a Household Worker
• Loyal- Follows clientele’s rules, regulations,
policies, procedure, etc.
• Trustworthy-A person can prove his/her
trustworthiness by fulfilling an assigned
responsibility and as an extension of that, not
letting down expectations.
• Honest-Performs his/her job duties with accuracy.
 Desirable Traits of a Household Worker
• Responsible-Performs his/her job’s duties in a
manner demonstrating that he/she understands
his/her job goals, duties and job description.
• Industrious-Consistently exceeds job description
expectations.
• Respectful-Shows respect for a customer’s
authority and responsibility.
 Desirable Traits of a Household Worker

• Cooperative-Cooperates with other employees to

achieve common objectives.
• Flexible-Willing to change how s/he performs
his/her job as his/her job responsibilities change.
• Decisive-Exercises sound decision making skills
when needed.
 Desirable Traits of a Household Worker

• Punctual-It is the characteristics of being able to

complete a required task before or at previously
designated time. “Punctual” is often used
synonymously with “on time”
•A household worker is anyone you pay to
provide domestic services in your
household, such as;
•1. Baby sitters and nannies;
•2. Caretakers, health aides, and private
nurses;
•3. Housekeepers and maids;
•4. Gardeners, landscapers, and
yard-keepers;
•5. Drivers and chauffeurs; and
•6. Personal assistance, personal
chefs and cooks.
Duties and Responsibility of household Workers

• 1. Cleaning- This involves cleaning in assigned

certain areas in the house or specific tasks such as
daily cleaning or deep cleaning.
• 2. Child and Elderly care- This is the task of taking
care of children from infant through adolescent.
• 3. Cooking-Prepare the family’s meal.
Duties and Responsibility of household Workers

• 4. Shopping-It involves keeping groceries

stocked in the pantry and buying
household items.
•5. Laundry-Do laundry or prepare as
schedule to do it. It involves checking
household laundry hampers, which may be
in a central location in the laundry room.
Duties and Responsibility of household Workers

• 6. Child care- In caring for infants and

toddlers in the house, the housekeeper
must be trained in first aid and the CPR
with a smaller children, packing the child
up from school and transporting them to
after school activities for older children.
 Other Tasks in a Housekeeper’s Duties and
Responsibilities
• 1. Clean rooms, hallways, lobbies, lounges,
restrooms, corridors, stairways, locker rooms, and
other work areas so that health standards are met.
• 2. Empty waste baskets, empty and clean ashtrays,
and transport other wash and waste to disposal
areas.
• 3. Dust and polish furniture and equipment.
 Other Tasks in a Housekeeper’s Duties and
Responsibilities
• 4. Clean rugs, carpets, upholstered furniture and
draperies using vacuum cleaners.
• 5. Keep storage areas and carts well-stocked, clean
and tidy
• 6. Sweep, scrub, wax or polish floors using brooms,
mops or powered scrubbing and waxing machines.
 Other Tasks in a Housekeeper’s Duties and
Responsibilities
• 7. Wash windows, walls, ceiling, woodworks;
waxing and polishing necessary.
• 8. Carry lines, towels, toilet items, and cleaning
supplies.
• 9. Replenish supplies such as drinking glasses,
linens, writing supplies, and bathroom items.
 Other Tasks in a Housekeeper’s Duties and
Responsibilities

•10. Hang draperies and dust window blinds.

•11. Polish silver accessories and metalwork,
such as fixtures and fittings.
•12. Move and arrange furniture and turn
mattresses.
 Other Tasks in a Housekeeper’s Duties and
Responsibilities

•13. Disinfect equipment and supplies using

germicides or steam-operated sterilizers.
•14. Sort clothing and other articles, load
washing machines, and iron and fold dries
items,
 Other Tasks in a Housekeeper’s Duties and
Responsibilities
•15. Sort, count and mark clean linens and
store them in linen closets.
•16. Request repair services and wait for
repair workers to arrive.
•17. Wash dishes and clean the kitchen,
cooking utensils, and silverware.
 Other Tasks in a Housekeeper’s Duties and
Responsibilities
•18. Answer telephones and doorbells
•19. Assign duties to other staff and give instructions
regarding work methods and routines.
•20. Care for children or elderly persons by overseeing
their activities providing companionship, and
assisting them with dressing, bathing, eating and
other needs.
 Other Tasks in a Housekeeper’s Duties and
Responsibilities

•21. Run errands, such as taking laundry to

the cleaners and buying groceries.
•22. Plan menus and cook and serve meals
and refreshments following the
employer’s instruction or own methods.
 Other Tasks in a Housekeeper’s Duties and
Responsibilities

•23. purchase or order groceries and

household supplies to keep kitchens
stocked and record expenditures.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

• 1. Apron-is a garment covering part of the

body and tied of the waist, for protecting the
wearers clothing.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

•2. Housekeeping shirt and pants- are

outer protective garments that cover
the body.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

•3. Gloves- used for protecting the

hand from cuts, burns and other
related incidents.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

•4. Protective masks- is used for

protecting mouth and nose from
inhaling dust and chemicals while
working.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

•5. Long sleeves- used for covering

the arms to protect it from heat, dust
and insect bite.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

•6. Protective gown- is used for

protecting the dress from dirt.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

•8. Protective shoes- are used for

protecting the feet from any harm.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

•9. Hairnet-used to prevent the hair

from falling while at work.
 Uniform, Equipment, and Paraphernalia of a
Household Worker

•9. Hairnet-used to prevent the hair

from falling while at work.
 Personal Hygiene and Good
Grooming
•Personal Hygiene refers to the
comprehensive cleaning of caring the body.
Maintaining good personal hygiene includes
bathing washing hands, brushing your teeth's,
and wearing clean clothing.
 Good Grooming Practices

•1. Stay clean. Bathe or shower at

least every other day. (If you have
exerted yourself at all, shower daily),
and on the off days, sponge bath the
‘naughty bits and pits’ and wash your
face and feet.
 Good Grooming Practices

•2. Wash your hair at

least 3 times a week,
daily if its greasy.
 Good Grooming Practices

•3. Wear deodorant to

make your body fresh
everyday.
 Good Grooming Practices

•4. Change your underwear

every day, and wear outer
clothes only twice and rewear
only if they look and smell
perfect.
 Good Grooming Practices

•5. Shave as needed; daily

to twice a week
depending on hair
growth.
 Good Grooming Practices

•6. Brush your teeth

at least in the
morning and night.
 Good Grooming Practices

•7.Comb or brush
your hair daily.
 Good Grooming Practices

•8. Wash your hands with soap.

•9. Keep your clothing in good
repair.
•10. Keep your shoes clean.