Business Excellence Plan – Main Milestones

Timeline
W1 W2 W3 W1 W2 W3 W1 W2 W3 W1 W2 W3 W1 W2 W3 W1 W2 W3 W1 W2 W3 W2 W1 W2 W3 W1
01 Nov
Milestone Key activities 01 Dec 01 Jan 01 Feb 01 Mar 01 Apr 01 May 01 Jun 01 Jul

Cluster Meetings starts

External Governance Model User Council Operating Model Executive Board Operating Model
Governance
Internal Governance Model Support Implementing & Activation of internal committees

Human Capital SRL required initiatives Capabilities Map (L1-L4)

Organizational SSC Org Structure (L3-L5) JD’s HC Mapping

Development
Add-hoc (support SRL)

As-is Services Documentation As-is Service Analysis- W1 As-is Service Analysis- W2 As-is Service Analysis- W3
(IT & SC) (IT & SC) (IT & SC) (IT & SC)
As-is Process Documentation To-Be Service Design- W1 To-Be Service Design- W2 To-Be Service Design- W3
IT & SC (IT & SC) (IT & SC) (IT & SC) (IT & SC)
SLA - W1 SLA –W2
Business (IT & SC) (IT & SC)
SLA – W3 (IT & SC)
Excellence
As-is Services Documentation As-is Service Analysis- W1 As-is Service Analysis- W2
(Eng) (Eng) (Eng)
As-is Process Documentation To-Be Service Design- W1 To-Be Service Design- W2
ENG (Eng) (Eng) (Eng)

Business Services SLA – W2 (Eng) SLA – W2 (Eng)

& Processes
As-is Services Documentation As-is Service Analysis- W1 As-is Service Analysis- W2
(LABs & MT) (LABs & MT) (LABs & MT)
Labs & As-is Process Documentation To-Be Service Design- W1 To-Be Service Design- W2
(LABs & MT) (LABs & MT) (LABs & MT)
MT SLA – W1 SLA – W2
(LABs & MT) (LABs & MT)

Support Implementation of enhancement initiatives

Business Excellence Plan – Main Milestones

Key Activity - Organizational Development

Activity Deliverables Duration Pre- requisite

1. List of main capabilities according to objectives

1. Built the Capability map (L1-L3) 30 working days Approved to be operating model for
and value stream
SSC.
2. List of sub capabilities

2. Develop the SSC Org Structure 1. Detailed organization structure up to L5

2. List of jobs title according to the detailed 40 days Approved SSC Org Structure (L1-L2)
(L3-L5)
SSC organization structure

3. Develop SSC Job Descriptions 1. Job Descriptions for the approved SSC jobs title (up to 100 75 days Approved SSC Org Structure (L1-L5)
job titles)

List of employees name with last

4. Human Capital Mapping 1. Mapping of all employees according to SSC jobs titles. 40 working days
appraisal for each one.
Business Excellence Plan – Main Milestones

Key Activity - Governance

Activity Deliverables Duration Pre- requisite

Detailed user council Operating Model (Governance\

1. User Council Operating Model 45 working days Approved user counsel charter
processes\ Policies\ Data\ ….)

2. Executive Board Operating Model Detailed Executive Board Operating Model 21 working days
Business Excellence Plan – Main Milestones

Key Activity -Business Services & Processes

Activity Deliverables Duration Pre- requisite
• One Document Contains:
• Current Service Map
As-is Service Documentation As per the plan
• Current Service Card
• Current Value Stream

• Analyse services ( process, stakeholder and statistics)

determine services priority and
• Cluster’s notes & requirements
As-is Service Analysis- Waves Waves put them in groups to start
• Recommendations for enhancement
discuss it with clusters.
• Migration Plan

To-Be Service Design Final Deliverable : One Service Catalogue for each stream Waves

Final deliverable: One SLA for each stream attached to it TO- Approved SLA agreement from
SLA Waves
BE service cards legal and responsible parties.