Aug’19

Apprecia
Thyanesh Pandition
– Servicedesk

Pleasantly surprised with

resolution as Thyanesh Pandi
helped resolve the Cisco
AnyConnect certificate.

- SALIMA MOALLA
 Aug’19
Apprecia
tionEmail Services
Sabitha Arumugam–

Outstanding support and

follow-up by Sabitha! Great
job!!!

- SUZIE PETERSON
 Jul’19
Apprecia
tion– Client Platform
Prasanth Sivaraman

Prasanth Sivaraman was most helpful,

pleasant & patient. Thank you very
much for sorting out this issue which I
have tried on numerous occasions to
sort out with IT.

- BIRD,JILL
 Jul’19
Apprecia
tion – Client Platform
Gayathri Kandasamy

I was very happy with my IT ticket

resolution. Gayathri Kandasamy
was excellent, patient, and very
knowledgeable.

- MAX DREHER
 Jul’19
Apprecia
tion – PC Services
Aakash Ravichandran

The final resolution was excellent.

Fast response and no issues. I
also appreciate the validation.

- MAX DREHER
 Jul’19
Apprecia
tion – Client Platform
Karthick Chakkaravarthy

The individual who helped me was

fantastic and resolved my issue
efficiently.

- BOB PERRY
 Jul’19
Apprecia
tion – Servicedesk
Shilpa Selvaraj

The support engineer (Shilpa

Selvaraj) was fast, efficient and
friendly. Thank you for the excellent
support!!

- MARTIN MURPHY
 Jul’19
Apprecia
tion Collaboration
Mollah Ramiz–

Ramiz is very helpful and take the

time to explain patiently and
carefully. I am impressed by his
delegation in his work.

- VIVIAN WAN
 Sep’19
Apprecia
Pravin / Gilberttion
– Mobility

Great service. Pravin and Gilbert have

both been very helpful with arranging
a replacement phone. Thank you very
much.

- WESLEY HAND
 Sep’19
Apprecia
tion
Palani Ezhumalai – Servicedesk

Palani was excellent. Thanks

so much for the prompt and
easy fix.

- WILLIAM O'SULLIVAN
 Sep’19
Apprecia
tion
Suvetha Kanagasundaram – Servicedesk

Very helpful! I especially

appreciate the very quick
response.

- MIKE LOOK
 Sep’19
Apprecia
Shilpa Selvarajtion
– Servicedesk

Incident was solved very quickly.

Response time was excellent.
Thank you.

- JOE ROWELL
 Sep’19
Apprecia
tion
Sudharsan – Email Services

Perfect. Thank you Sudarshan! I am

hopeful that we will see success and
completion on this soon.

I appreciate your very good efforts!

- Alan
 Sep’19
Apprecia
Kavya –tion
Mobility

I have confirmed with Chris that both

printers are functioning properly.
Thanks to all for the quick and
outstanding support!

- Kevin
 Sep’19
Apprecia
Nancy –tion
Servicedesk

I got a great help from Nancy

Jessintha little while ago.
She was very knowledgeable and most
importantly very efficient so that I was
up and running very quickly.

- Say Phommakesone
 Sep’19
Apprecia
tion
Thyanesh – Servicedesk

Thyanesh was very patient with me to ensure

that everything was fixed.
He remained very calm when nothing was working
and my computer was so slow to update.
He was very knowledgeable about many different
issues and ensured everything worked correctly. I
am so thankful!
-Nicole
 Sep’19
Apprecia
tion
Thyanesh – Servicedesk

Thank you again for your support and

expertise today to address my Outlook
issue.

- Fernando Bermudez
 Sep’19
Apprecia
Velu Manoharantion
– Servicedesk

He is very thorough in his following up. I

appreciate it very much for his great help. I
am able to run my application now.

-Wenlei Lian
 Sep’19
Apprecia
Velu Manoharantion
– Servicedesk

I wanted to share my positive experience with

Velu Manoharan, your employee.
They assist me with every issue I approach them
with in a timely manner.
- Johanna
 Sep’19
Apprecia
tion
Thyanesh – Servicedesk

I’m writing to let you know Thyanesh Pandi did an excellent job
helping me resolve a couple issues with my PC.

I’m on business travel and was nearly locked out of my account, yet
Thyanesh quickly recovered my access and
helped me reset my account 2-factor authentication.
I felt you should know I received excellent service from your
employee.
- James Prince
 Sep’19
Apprecia
Velu Manoharantion
– Servicedesk

Thanks for your assistance getting my access back to Rapid

Response and Oracle today… and fixing Jabber in the
process!.

Again, many thanks for tackling this while on the initial

call … and fixing the issues so quickly!
- Ken
 Sep’19
Apprecia
tion
Thyanesh – Servicedesk

Thyanesh Pandi and was extremely pleased with him.

He listened to my concerns rather than making his own
assumptions and his English and communication skills are easy to
understand.
I wish I could work directly with him on all my cases as this result is
not usually my experience.
Great Job to Thyanesh!!
- Laura Danielson
 Sep’19
Apprecia
Pavithra –tion
Client Platform

I appreciate your strong and

prompt help!

- Yuri Murakami
 Sep’19
Apprecia
Monica – Clienttion
Platform

Thanks for brilliant support.

- Giuseppe Benincasa
 Sep’19
Apprecia
Prakash – Clienttion
Platform

Thanks for your assists. Really

appreciate it.

- Suzana