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ICTs on KM BAC 4203 Knowledge Management

Prof. IDB-Dometita
Sources: https
://www.researchgate.net/publication/289288
320_The_Role_of_ICTs_in_Knowledge_Manag
ement_KM_for_Organizational_Effectiveness
Information Communication Technology
https://www.igi-global.com/chapter/ict-knowl
(ICT) on Knowledge Management (KM) edge-management-systems/25157

https://www.managengine.com
slideshare
Information Communication Technologies
(ICTs)

• Have a prominent role on Knowledge Management initiatives


• Facilitate the management to share knowledge and information.
• Knowledge Management projects become easier with the help of technological tools
• Help Knowledge made available to the right people at the right time
• Allows the movement of information at increasing speeds and efficiencies, and thus
facilitates sharing as well as accelerated growth of knowledge.
• Provide a major impetus for enabling the implementation of KM applications
• Leverage social and structural mechanisms in KM by deploying sophisticated
technologies
KM Tools with ICTs
 Knowledge base. ...
 Customer relationship systems. ...
 Learning management systems (LMS) ...
 Automation systems. ...
 Inventory management systems. ...
 Project management systems. ...
 Content and document management systems.
Principles on use of ICTs
• Knowledge is not information • Effectively supports already existing
• Knowledge is both tacit and explicit processes in sharing knowledge
• Individual Knowledge and Learning flow
in and out in Group Learning and • Integrated in the processes of
Knowledge knowledge sharing and learning
• Learning and Knowledge are driven by together
incentives and will, not rules and orders
• Knowledge is when we know and do
with it
Examples of useful ICTs in KM

Operating Systems Web-based information


Software applications (database, accounting, and search engines Distance Learning
Video conferencing
(including free and paid payroll, performance (webpages, google, etc) (MSTeams, Gclassroom,
(Zoom, etc)
social media apps) evaluation, surveys, etc)
research, etc)

Media and Office equipment


Online Chatroom
Communication tools (computers, photo Other web-based,
Telecomunications (Messenger, Telegrams,
(videos, soundsystem, copiers, facsimile, electronic-related
(telephones, mobiles) Whatsapp, Facetime,
broadcast use, photos, calculators/adding products and services
etc)
editing, etc) machine

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