THE DIFFERENT CATEGORIES OF
COMMUNICATION
•
•
Spoken or Verbal Communication.
Non-Verbal Communication.
communication
• Written Communication
SPOKEN OR VERBAL
COMMUNICATION
• Telephone.
• Face-to-face.
• Radio.
• Television.
• Other media.
NON-VERBAL
COMMUNICATION
• Body language.
• Gestures.
• How dress or act.
• Where we stand.
• Even our scent.
THE
• Social media.
Communication is simply
the act of transferring
information from one
place, person or group to
another.
WRITTEN COMMUNICATION
•
•
Letters.
E-mails. •
• Books.
Magazines.
• The internet.
WHAT TYPE OF COMMUNICATION
SHOULD A SECRETARY HAVE?
Oral and written communication
WHY?
Because they must express themselves professionally
orally and in writing, as they constantly
communicate with high-level executives, business
partners, and clients.