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Claims Management

The Stages a Claim Goes Through

1. Defining the Claim (event and 7. Preparing, organizing and writing


impact). the Claim.

2. Notification of Claim. 8. Engineer decision.

3. Prove the Claim and link it to the 9. Negotiation.


terms of the contract. 10. Dispute Resolution Board.
4. Delay analysis. 11. Arbitration.
5. Cost analysis. 12. Litigation.
6. Preparing documents.
Defining a Claim (Event and Impact)

1. Monitor and identify any emergency accidents that the Contractor thinks will cause damage to him
and deserves time and/or cost compensation.

2. The need to identify the problem early which is an important part of claim management.

3. Early identification of problems through:

• Periodic meetings during implementation.

• Close follow-up of the time schedule.

• Focus and follow up of the terms of the contract.

• Proactive management in facing problems.

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