Personality Development

Personality
Development:
A Refresher
Prayer
Personality Development Seminar

Opening Message

Seminar Objectives
• Revisit the resort grooming and dress code;

• Improve one’s self-confidence;
• Enhance communication skills towards peers, subordinates, immediate
head, and clients;
• Re-examine one’s attitude towards self, work and others;
• Realize the desired characteristics of workers working in the resort.

Mini House Rules
100% Attention
Manage the use of

cellphone
Going to RESTROOM is
allowed

Self Introduction / Ice Breaker
• Nickname
• Department
• Years in service
• Mini-Game: Wooden Block
Question or Win a Prize

Why are you here?

First Activity: Groupings
• You will be grouped into 4

• You will answer self assessment
• Discuss your personal answer within group to come up with your
group norms
• You will assign a representative to share your group norms to the
other groups

Personality Development
is the process of improving or

transforming personality

Personality
Physical
Sum total of the

characteristics of an Mental
individual which
distinguishes one Emotional
individual from another

Importance of Personality Development
1. It gives you confidence

• Properly attired and groomed
• Knowing the right thing to say

2. It makes you more credible

• Know what to wear, how to wear it;
• Physical features speaks so
much about yourself;
• Your bearing and posture are
equally important.

3. It creates productive interaction

• People communicate
more openly with
people they are
comfortable with

4. Enhances leading and motivation

• person with a winning
personality will be able to
motivate better

5. Improves communication skills

• People are more
receptive to what you
say if they are
impressed with your
personality

PERSONALITY INCLUDES
1.Grooming and appearance
2.Personal Hygiene
3.Good Manners

GROUP ACTIVITY
GROOMING AND PERSONAL HYGIENE GOOD MANNERS
APPEARANCE (on how we take care of (treatment of other people
(things and activities that our body) with courtesy and
make you look clean and politeness, and showing
neat.) correct public behavior)
Uniform
Hair
Accessories
Make up
Body Piercing & Nails
Posture
Group Norms: Group Norms: Group Norms:

1. 1. 1.
2. 2. 2.
3. 3. 3.

PERSONALITY INCLUDES GROUP ACTIVITY
Male Female
1. Grooming and Appearance
a. Uniform & Accessories
b. Hair / Make Up
c. Posture
2. Personal Hygiene
3. Good Manners

Things and activities that make you look

clean and neat.

Men Women
A. Clothing / Uniform
Top Clean and well-pressed (not wrinkled)
Bottom
Shoes clean
Socks / Stockings Clean, white No runs
Belt Black and presentable

Men Women
B. Hair Well-maintained Brushed-up
Beard shaved
Mustache shaved
Sideburns Well-trimmed at least

Men Women
C. Accessories
Watch simple
Ring Ideally wedding ring only
Earrings Not allowed Stud only
Bracelet discouraged
Necklace simple

Men Women
D. Make up n/a Light only
Well made-up

Men Women
E. 1.Body Piercing Not allowed Earrings only
Well maintained
Short and well maintained Not extremely colorful
E. 2. Nails polish
No cracked nail polish

Men Women
F. Posture  Leaning on wall/table/chair
 Slouch position
 Too close to client
 Attentive
 Alert
 Straight yet relaxed posture
 Enough distance from the client


2. Personal Hygiene
Pertains on how we take care of our body

3. Good Manners
treatment of other people with courtesy
and politeness, and showing correct public
behavior

3. Good Manners
• Appropriate greetings (Good morning/evening);
• Addressing others appropriately (Ma’am / Sir);
• Staying warm yet professional to colleagues and
especially to clients no matter how close you are.

ATTITUDE

ATTITUDE
Individual Work

ATTITUDE
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ATTITUDE (Video)

ATTITUDE
Our established ways of responding to people and situations
that we have learned based on the beliefs, values and
assumptions we hold and our life experiences.
Attitude plays a very important role for achieving the success.

It is more important than education, money, knowledge,
intelligence, talents or skills.
The foundation of success regardless of your chosen field is

attitude.

POSITIVE ATTITUDE
Helps you to cope more easily with the
daily affairs of life.
It brings optimism into your life and

makes it easier to avoid worry and
negative thinking.

BENEFITS OF POSITIVE ATTITUDE
• increases productivity
• fosters teamwork
• solves problems
• makes for congenial atmosphere
• breeds loyalty
• fosters better relationships with employers, employees,
and customers
• reduces stress
• makes for a pleasing personality

SELF-ESTEEM

SELF-ESTEEM
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SELF-ESTEEM (Video)

SELF-ESTEEM
Self-esteem is how we value ourselves; it is how we perceive
our value to the world and how valuable we think we are to
others.
Self-esteem affects our trust in others, our relationships, and

our work – nearly every part of our lives.

ADVANTAGES OF HIGH SELF-ESTEEM
• Builds optimistic attitudes.
• Builds strong conviction.
• Creates willingness to accept responsibility.
• Makes a person more sensitive to others' needs and
develop a caring attitude.
• Makes a person self-motivated and ambitious.
• Helps a person give and receive both criticism and
compliments tactfully and easily.

Scenario:
You are tasked to receive an order from a mysterious client. You
should relay it to your next colleague until it reached the last colleague
to serve the order to the aforementioned client.
But in a wink of an eye, you can’t utter a word and your colleague
could not also hear a word. What you can do is do sign language to
relay the message.
The mysterious client said that everything will be back to normal when
you have served what he ordered.

Order:
4 San Mig Light in Can with 3 straws

Order:
2 Calamares with sawsawang suka

COMMUNICATION SKILLS

COMMUNICATION CYCLE Letter or Memo
Telephone
MESSAGE Chat / Message
Face to Face
Video Conference
MEDIUM RECEIVER
SENDER
FEEDBACK

DO’s IN COMMUNICATION SKILLS
• Greet people warmly
• Always use polite words
• Convey your message clearly

DON’Ts IN COMMUNICATION SKILLS
• Avoid double meaning phrases, unpleasant jokes, hurting
remarks, loose talks, spicy gossip;
• Avoid comments, inquiries anything personal or sensitive
• Avoid offering unsolicited advice;
• Avoid usage of complicated idioms and phrases,
professional jargons and local adages and slang.

COMMUNICATION SKILLS also include
PRODUCT KNOWLEDGE
Product Knowledge is the information

needed to clearly explain a product or service
to a customer
Knowing the details about the product or

service makes you more confident

GROUP EXERCISE:
Product Knowledge
List of down all products / services that NPRH offer

(10 min)

TELEPHONE MANNERS
• Prior to picking up the telephone, make sure you’re
approaching the call in a positive way.
• Try to answer the call within 3 rings.
• Use your standard spiel (voice and intonation)

TELEPHONE MANNERS
Exercise:
Representative from each group to receive a query from a

client

OTHER ATTRIBUTES FOR PERSONALTY DEVELOPMENT

1. DISCIPLINE (Video)

1. DISCIPLINE
Good Employee should first be a Disciplined Person.

2. SINCERITY
Sincerity is generally understood to be
truth in word and act.
One who means what he says is a
sincere person.
A person who is sincere is committed.
Punctual to Work.

3. PUNCTUALITY
Punctuality is the quality of person who
complete his work on time.
Punctual person will not give chance to

others to remind him regarding his
work/feedback.
He will be proactive for his assignment.

4. INTEGRITY
Integrity is the honesty in an
Employee.
Integrity represents the inner

feelings / thinking in an individual.

FINAL GROUP ACTIVITY
Materials Needed:
COLORED FASHION MAGAZINE
GLUE
SCISSORS
WHITE CARTOLINA
DEFINE NPRH STANDARDS:

Physical (Male and Female)
Mental
Emotional
Verbal

FINAL GROUP ACTIVITY
• Presentation
• Discussion
• Awarding – Best in
Presentation

SEMINAR RECAP

SEMINAR
1. PERSONALITY DEVELOPMENT IS A PROCESS
2. PERSONALITY AS SUMTOTAL OF CHARACTERISTICS INCLUDE PHYSICAL, MENTAL, EMOTIONAL
ASPECTS
3. ATTITUDE IS THE FOUNDATION OF SUCCESS
4. POSITIVE ATTITUDE HAS MANY BENEFITS
5. SELF ESTEEM IS HOW WE VALUE OUR SELVES
6. HIGH SELF-ESTEEM HAS MANY ADVANTAGES
7. COMMUNICATION IS IMPORTANT IN PERSONALITY DEVELOPMENT
8. KNOWLEDGE IN PRODUCTS AND SERVICES IS VERY IMPORTANT IN COMMUNICATION
9. OTHER DESIRABLE ATTRIBUTES:
A. DISCIPLINE
B. SINCERITY
C. PUNCTUALITY
D. INTEGRITY

CLOSING MESSAGE

GIVING OF CERTIFICATES IN GROUP and PHOTO OPS

Thank you!

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Personality

Personality Development Seminar

Personality Development Seminar

• Revisit the resort grooming and dress code;

Personality Development Seminar

Manage the use of

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

• You will be grouped into 4

Personality Development Seminar

is the process of improving or

Personality Development Seminar

Sum total of the

Personality Development Seminar

1. It gives you confidence

Personality Development Seminar

2. It makes you more credible

Personality Development Seminar

3. It creates productive interaction

Personality Development Seminar

4. Enhances leading and motivation

Personality Development Seminar

5. Improves communication skills

Personality Development Seminar

Personality Development Seminar

Group Norms: Group Norms: Group Norms:

Personality Development Seminar

Personality Development Seminar

Things and activities that make you look

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Attitude plays a very important role for achieving the success.

The foundation of success regardless of your chosen field is

Personality Development Seminar

It brings optimism into your life and

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

Self-esteem affects our trust in others, our relationships, and

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar

4 San Mig Light in Can with 3 straws

Personality Development Seminar

2 Calamares with sawsawang suka

Personality Development Seminar

Personality Development Seminar

Personality Development Seminar