Computer Symptoms and Diagnosis

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Computer Symptoms and Diagnosis

No matter how well built your

PC is, and how well written its
software, something is
eventually going to go wrong.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Computer Symptoms and Diagnosis

Many times, computers will get slow for

seemingly no reason at all. Devices
often malfunction and system problems
can arise out of nowhere. For people
who rely on their computer for business
or personal use, these computer errors
can be frustrating and problematic.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Computer Symptoms and Diagnosis

One of the most important aspects of

using a PC is taking care of it.
Maintenance involves keeping your hard
disk in optimum working condition,
checking for errors, and backing up
important files. Maintenance tasks also
include adding new hardware to your
system and updating the files that control
your hardware (called drivers).
COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018
 Common Error Messages

As you work on your computer, there are

error messages that come up. The
machine at times tries to tell you where
the problem is. These messages are like
detective clues for the Help Desk.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Common Problems

1. My monitor is blacked out

2. I don’t have any sound.
3. My machine is stuck and
wont do anything

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
Keyboards

1. If our machine, when

booting, gives off a constant
beeping noise, it is telling that
your computer keyboard is not
connected or not working.
COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018
 Checking of Peripherals
Keyboards

2. If there is no response,
check the indicator light on the
keyboard.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
Keyboards

3. Is there a key stuck? Gently pry

off the cover and clean it with
alcohol. Make sure it is not
connected to your machine when
you are cleaning it.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
MOUSE

1. If your mouse starts acting

erratic, it could be an
insufficient memory problem.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
MOUSE

2. If your mouse will only move one

way, either vertically or horizontally,
your mouse may need cleaning.
Shut down your machine and unplug
your mouse from the computer.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
MOUSE

3. Optical mouse need cleaning of its

bottom every now and then too.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
PRINTER

1. Verify that the printer is working

correctly by running a test print.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
PRINTER

2. Unplug the printer cable

from the back of the PC
and try to print the printer

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
PRINTER

3. Reattach the printer and

run another test print,

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
PRINTER

4. Turn off the printer and

try to print to it.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
PRINTER

5. What error messages

appear? Turn the printer
back on and run a test print

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
PRINTER

6. Turn off the printer and remove the ink

or toner cartridge. Turn the printer back
on. Do any error messages appear? Try
printing to the printer. Do any error
messages show up them?

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 Checking of Peripherals
PRINTER

7. Reinstall the ink or toner cartridge and

run a test print. Remove all of the paper
from your printer and then try to print it.
What error messages appear now?

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 A DEAD PC

1. First check the cable

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 A DEAD PC

2. Check the wall outlet

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 A DEAD PC

3. Turn the system off and wait for a few

seconds and then try again.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 A DEAD PC

4. Reach behind the machine and see if

you feel air blowing out of the power
supply.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 A DEAD PC

5. Look at the keyboard for the indicator

lights being lit up as the machine boots.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 A DEAD PC

6. Sometimes the monitor has something

to do with the system acting up. Unplug
the power cord from the monitor and the
wall and re plug it.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 A DEAD PC

7. Listen to identify a beeping series if

there is one.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 OPERATION SHEET
Computer Symptoms and Diagnosis

Equipment, Tools, and Materials: Window system, any

type of printer

Given the following tools, materials and equipment, perform

computer symptoms and diagnosis.

You will be assessed using the criteria in the score card

below.

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018

 OPERATION SHEET
Computer Symptoms and Diagnosis

PERFORMANCE SCORE CARD

Scoring
Performance Criteria
1 2 3 4 5

1. The printer is printing successfully

2. The printer and power cable attached properly

3. Safety precautions are carefully observed.

4. The ink or toner is properly reinstalled.

4. - Excellently
Performed
5. - Very
Satisfactorily Performed
6. - Satisfactorily
Performed
7. - Fairly Performed
1 -

COMPUTER SYSTEM SERVICING NCII DNSH-SHS 2018 Poorly Performed