ICT 9: COMPUTER HARDWARE

SERVICING
MODULE 4, LESSON 1: PLAN AND PREPARE FOR
DIAGNOSIS OF COMPUTER SYSTEMS
ERRORS

DIAGNOSING COMPUTER SYSTEMS

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
2

PC Diagnosing
 Probably the most frustrating problem

computer users run into are startup problems,

where your computer won’t boot. Equally
annoying are error messages you constantly
run into during your computer’s startup
process.
Prepared by LMCadapan KNHS 2017 11/27/2017
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
3

PC Diagnosing
 In this module you will be given a few tips on

how you can avoid some of the most common

problems that happen right after your
computer is turned on.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
4

PC Diagnosing
Basic Troubleshooting.
 Trial and error: When you find a faulty

component in your computer, check it with the

other computers so that you can make sure
whether the fault is in the component or not.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
5

PC Diagnosing
Basic Troubleshooting.
 Check cables: In case of any device failure,

check all the cables of your computer such as

data cables, power cable, internal circuitry
cables and make sure that all these are
plugged in and working fine.
Prepared by LMCadapan KNHS 2017 11/27/2017
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
6

PC Diagnosing
Basic Troubleshooting.
 Hardware settings: Check the hardware

settings in the CMOS and in the device

manager of the system and make all the
device drivers up to date and all the cards are
plugged in properly.
Prepared by LMCadapan KNHS 2017 11/27/2017
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
7

PC Diagnosing
Basic Troubleshooting.
 Notice changes: When you notice a software

or hardware error in your computer, determine

what was changed before the problem
occurred.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
8

PC Diagnosing
Basic Troubleshooting.
 Event viewer: In the event viewer, you will find

the error or warning messages associated with

any faulty hardware or software.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
9

PC Diagnosing
Basic Troubleshooting.
 Make notes: Troubleshooting is a big learning

option and we can learn a lot when we face

any kind of troubleshooting in our computer.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
10

PC Diagnosing
Basic Troubleshooting.
 Make notes: This include the error messages

and their solutions, so that you have a record

on how a certain problem occurred and how
did you solve it.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
11

Common PC Problems and Solutions

You are working away at your computer when
suddenly, up comes an error message – or
worse, your computer comes to a screeching
halt.

Here are the common computer problems and

solutions that can help you.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
1. Check the POST. POST stands for Power On
Self-Test. This is generally the first or second
thing that appears on a computer after turning
on the power. This appears before the
operating system begins to load.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
13

Common PC Problems and Solutions

Steps
1. Check the POST. POST will display any
problems found with hardware that makes the
computer unable to boot, POST may also
display problems with hardware that allow the
computer to boot, but not operate at its full
Prepared by LMCadapan KNHS 2017 11/27/2017
capacity during operation.
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
14

Common PC Problems and Solutions

Steps
2. Notice the load time of the OS (operating
system). A longer than usual load time may
indicate errors in the hard drive.

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
15

Common PC Problems and Solutions

Steps
3. Notice any graphics problems once the OS
has loaded. Reduced graphics may indicate
driver failures or hardware failures with
graphic cards.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
16

Common PC Problems and Solutions

Steps
4. Perform an auditory test. An auditory test is
an unorthodox, but still effective way of
judging how a computer is working. With the
computer on and running, play any decent
length audio file (usually above 30 sec).
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
17

Common PC Problems and Solutions

Steps
4. Perform an auditory test. If the audio is
choppy or slow, it usually means that the
processor is working at an elevated level, or
there is not enough RAM to run all programs
loading.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
18

Common PC Problems and Solutions

Steps
4. Perform an auditory test. Changing the
startup sound is a great way to apply this test.
Another issue associated with choppy sounds
is PIO (Programmed Input/Output) Mode.

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
19

Common PC Problems and Solutions

Steps
4. Perform an auditory test. This affects how
the hard drive reads and writes data from a
drive. Switching to Direct Memory Access
(DMA) allows for faster reads and writes, and
can sometimes repair choppy audio.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
20

Common PC Problems and Solutions

Steps
5. Check any newly installed hardware. Many
operating systems, especially Windows, can
conflict with new drivers. The driver may be
badly written, or it may conflict with another
process.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
21

Common PC Problems and Solutions

Steps
5. Check any newly installed hardware.
Windows will usually notify you about devices
that are causing a problem, or have a
problem.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
5. Check any newly installed hardware. To
check this use the Device Manager, this can
be accessed by entering the Control Panel,
clicking the System icon, clicking the
Hardware tab, and clicking on Device
Manager. Prepared by LMCadapan KNHS 2017 11/27/2017
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
5. Check any newly installed hardware. Use
this to check and arrange the properties of
hardware.

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
6. Check any newly installed software.
Software may require more resources than
the system can provide.

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
6. Check any newly installed software.
Chances are that if a problem begins after
software starts, the software is causing it. If
the problem appears directly upon startup, it
may be caused by software that starts
Prepared by LMCadapan KNHS 2017 11/27/2017
automatically on boot.
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
7. Check RAM and CPU consumption. A
common problem is a choppy or sluggish
system. If a system is choppy it is good
practice to see if a program is consuming
more resources than the computer can
provide. Prepared by LMCadapan KNHS 2017 11/27/2017
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
7. Check RAM and CPU consumption. An
easy way to check this is to use the Task
Manager, right click on the taskbar select Task
Manager, and click the Processes tab.

Prepared by LMCadapan KNHS 2017 11/27/2017

 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
7. Check RAM and CPU consumption. The
CPU column contains a number that indicates
the percentage of CPU the process is
consuming. The Memory Usage column
indicates how much memory a process is
consuming.Prepared by LMCadapan KNHS 2017 11/27/2017
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
8. Listen to the computer, if the hard drive is
scratching or making loud noises, shut off
the computer and have a professional
diagnose the hard drive.

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
8. Listen to the CPU fan, this comes on a high
speed when the CPU is working hard, and
can tell you when the computer is working
beyond its capacity.

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
9. Run a virus and malware scan.
Performance problems can be caused by
malware on the computer. Running a virus
scan can unearth any problems. Use a
commonly updated virus scanner (such as
Prepared by LMCadapan KNHS 2017 11/27/2017
Norton Antivirus or Avast! Antivirus)
 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common PC Problems and Solutions

Steps
10. Check for the problem in safe mode. To
enter safe mode, tap F8 repeatedly during
POST (this works on most systems). If the
problem persists in safe mode, it is a fair bet
that the operating system itself is to blame.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common Trouble shooting for Computer

Units
1. Double check the power connections.
2. Voltage Regulator and power supply could
cause power failure in the computer unit.
3. Check the power cords and cable connectors
in your computer unit.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Common Trouble shooting for Computer

Units
4. Unseated card. Loose cards could cause
malfunction.
5. Check the boot sequence configuration in the
advance BIOS (Basic Input /Output Unit)
setup.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Diagnosing Network Connection

Things to look for if a PC is connected to the
internet or network:
First check the cable connecting to the
network card into the network hub.
Check the back of the computer to see if the
network card light is on
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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Diagnosing Network Connection

Things to look for if a PC is connected to the
internet or network:
Check the network cable ( use cable tester)
Check the network HUB (use multi-tester)

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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QUIZ
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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QUIZ

1. What does P.O.S.T. stand for?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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QUIZ

2. In which window can you check on newly

installed devices and arrange its properties?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
40

QUIZ

3. Switching to DMA allows for faster reads and

writes, and can sometimes repair choppy
audio. What does DMA stand for?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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QUIZ

4. When you find a faulty component in your

computer, check it with the other computers so
that you can make sure whether the fault is in
the component or not. What basic
troubleshooting method is this?
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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QUIZ

5. Which function key usually gets you to safe

mode?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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QUIZ

6. Which tab on the Task Manager contains the

columns indicating the percentage of CPU
and memory a process is consuming?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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QUIZ

7. What does CMOS stand for?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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QUIZ

8. What tool is used to check the network HUB?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
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QUIZ

9. A longer than usual load time of what software

may indicate errors in the hard drive?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS
DIAGNOSING COMPUTER SYSTEMS
47

QUIZ

10. (Fill in the blanks) ------- --------- and power

supply could cause power failure in the
computer unit.

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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End of
QUIZ
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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ANSWERS TO QUIZ
1. Power On Self Test
2. device manager
3. Direct Memory Access
4. trial and error
5. F8
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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ANSWERS TO QUIZ
6. processes
7. Complimentary Metal Oxide Semiconductor
8. multi-tester/multi-meter
9. Operating System (OS)
10. Voltage Regulator/AVR
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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ACTIVITY
(Individual)

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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Develop a Sample Diagnostic Plan

List down all the components to be checked
based on the symptom. Follow the table below.
SYMPTOM 1: Dead computer monitor
Component to be checked Possible remedy if component is
defective
1.
SYMPTOM 2: Mouse does not work
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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ACTIVITY
(Group)

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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Diagnosing a Computer Component

Create a diagnostic plan for troubleshooting a
computer component. Use several tests to make
sure that the unit is defective. Write down the
equipment to be used and the steps in
determining if the component is defective or not.
Assign a group member to report your plan.
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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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Diagnosing a Computer Component

Group 1 & 2 - Power Supply Unit (PSU)

Group 3 & 4 - Hard Disk Drive (HDD)
Group 5 & 6 - Monitor

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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REMEDIAL
QUIZ
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REMEDIAL QUIZ

1. What does CMOS stand for?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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REMEDIAL QUIZ

2. Where can we access CMOS settings?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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REMEDIAL QUIZ

3. In what window can you find the error or

warning message associated with any faulty
hardware or software?

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 ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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REMEDIAL QUIZ

4. What test involves playing an audio file?

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REMEDIAL QUIZ

5. What does PIO in PIO mode stand for?

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Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
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REMEDIAL QUIZ

6. What shortcut key brings you directly to the

task manager window?

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 ICT 9: Computer Hardware Servicing
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REMEDIAL QUIZ

7. What is the best anti-virus program?

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REMEDIAL QUIZ

8. What tool is used to check a network cable?

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REMEDIAL QUIZ

9. High CPU fan speed means the CPU is

working hard. True or false?

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REMEDIAL QUIZ

10. In case of any device failure, what is the first

thing to check?

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End of
REMEDIAL
QUIZ
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ANSWERS TO REMEDIAL QUIZ

1. Complimentary Metal Oxide Semi-conductor
2. BIOS setup
3. event manager
4. auditory test
5. Programmed Input/Output
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ANSWERS TO REMEDIAL QUIZ

6. ctrl + shift + esc
7. an updated anti-virus program
8. cable tester
9. true
10. cables
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End of
ICT 9: Computer Hardware Servicing
Module 4, Lesson 1: PLAN AND PREPARE FOR DIAGNOSIS OF COMPUTER
SYSTEMS ERRORS

DIAGNOSING COMPUTER SYSTEMS

Prepared by LMCadapan KNHS 2017 11/27/2017