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  • Managing Quality

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    Anggia Paramitha
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    This document discusses managing quality through total quality management. It covers quality implications for goods, services, and company reputation. International standards like ISO 9000 aim to ensure quality management. Cost of quality includes preventative costs, appraisal costs, and internal and external failure costs. Tools for total quality management include continuous improvement, Six Sigma, JIT, employee empowerment, and statistical process control tools like check sheets, histograms, scatter diagrams, cause-and-effect diagrams, Pareto charts, and flowcharts.

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    This document discusses managing quality through total quality management. It covers quality implications for goods, services, and company reputation. International standards like ISO 9000 aim to ensure quality management. Cost of quality includes preventative costs, appraisal costs, and internal and external failure costs. Tools for total quality management include continuous improvement, Six Sigma, JIT, employee empowerment, and statistical process control tools like check sheets, histograms, scatter diagrams, cause-and-effect diagrams, Pareto charts, and flowcharts.

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    © All Rights Reserved
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    2 views7 pages

    Managing Quality

    Uploaded by

    Anggia Paramitha
    This document discusses managing quality through total quality management. It covers quality implications for goods, services, and company reputation. International standards like ISO 9000 aim to ensure quality management. Cost of quality includes preventative costs, appraisal costs, and internal and external failure costs. Tools for total quality management include continuous improvement, Six Sigma, JIT, employee empowerment, and statistical process control tools like check sheets, histograms, scatter diagrams, cause-and-effect diagrams, Pareto charts, and flowcharts.

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    of 7

    MANAGING QUALITY

    Total Quality Management


    QUALITY

    Goods

    Needs
    QUALITY CUSTOMERS

    Services
    QUALITY IMPLICATION

    COMPANY
    REPUTATION

    QUALITY

    PRODUCT GLOBAL
    RESPONSIBILITY IMPLICATION
    ISO
    International Quality Standar by International Organization for
    Standardization (ISO)

    • ISO 9000  Quality Management


    • ISO 14000
    • ISO 22000
    • ISO/IEC 27000 ????
    • OHSAS 18000
    COST OF QUALITY

    4 MAJOR CATEGORIES OF COST OF QUALITY

    Preventive
    Cost

    Appraisal
    Cost

    Internal External
    Failure Failure
    Cost Cost
    TQM
    Continuous
    Improvement
    Tools Six
    of TQM Sigma

    TQM
    JIT Employee
    Empowerment

    Taguchi Benchmarking
    TOOLS TQM

    Check
    Sheets

    Scatter
    Histogram
    Diagram
    TOOLS
    of
    TQM Cause and
    Flowcharts Effect
    Diagrams

    Pareto
    Chart

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