BT Service

BT Service Plans
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 1

With all equipment quotes, a BT Service

Plan Letter is enclosed. We offer four
different service plans:

• BT Basic Service Plan

• BT Premium Service Plan
• BT Silver ‘Plus’ Service Plan
• BT Gold ‘Plus’ Service Plan

The customer/prospect chooses a plan

and the frequency of service.
BT Service
BT Service Plans
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 2

The Customer Support Representative signs

the Service Plan Letter, and is the
customer/prospect contact for any issue
relating to service.

The Customer Support Representative also

recommends what service plan and service
frequency is ideal for the customer/prospect’s
application and environment.

Up-selling is also part of the job.

BT Service
BT Service Plans
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 3

BT Basic Service Plan

BT Technician and mobile service van on site

Full written inspection of unit and details of

condition

Most recent fault codes logged in

microprocessor memory

Lubrication of service points and minor

adjustments
BT Service
BT Service Plans
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 4

BT Premium Service Plan

All the above in Basic Service Plan

Full detailed inspection of all components

Dust cleaning of motors and components

All adjustments, minor and major carried out

BT Service
BT Service Plans
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 5

BT Silver ‘Plus’ Service Plan

All above in the the Basic and Premium

Service Plans

Factory warranty extension to 2 years or 2,000

hours from date of installation
BT Service
BT Service Plans
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 6

BT Gold ‘Plus’ Service Plan

All above in the the Basic and Premium

Service Plans

Factory warranty extension to 3 years or 3,000

hours from date of installation
BT Service
BT Service Plans
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 7

All plans can be entered into before or at

point of delivery.

The ‘Plus’ plans are based on Premium Plan.

The ‘Plus’ plans can only be entered prior to

delivery. We cannot take extended warranty
responsibility if we don’t maintain the truck
from day one!

Minimum service frequency for the ‘Plus’

plans is 4 months or less.
BT Service
BT Rental units
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 8

Units on Rental contract receive a Premium

service plan, with a default frequency of 3
months. This may vary subject to the
application.

Rental units are the property of BT at the end

of the contract. The units are to be kept in top
condition at all times.
BT Service
BT Rental units
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 9

Damage is always chargeable to customer.

Repairs will be conducted immediately at
customer’s expense.

Always use genuine BT spare parts.

Rental tyre policy: Within the contract, BT

supplies one set of wheels per 18 months.
Additional wheels are chargeable.
BT Service
BT Spare parts
BT Service
Training
Mod: 2B.BT Service Plans
Date: 21-Jan-00

Slide no: 10

Always use genuine BT spare parts.

On rare occasions the client may request

that a cheaper non-genuine alternative is
used. Explain the differences and the
possible risk of down time. These after
market parts are tagged with the extension
AM.

In some cases the client will supply the after

market parts (not recommendable).