Business and Management Consulting

Delivering an Effective Project

Sixth Edition

Part 2
Project proposal and start-up

Chapter 5
Defining the destination
and developing a strategy

Copyright © 2020, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Figure 5.1
The facets of a business problem

Copyright © 2020, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Figure 5.2
Fishbone diagram of the causes of low
response to surveys

Copyright © 2020, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Figure 5.3
Negotiating objectives

Copyright © 2020, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Figure 5.4
Business model

Copyright © 2020, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Figure 5.5
Harmon’s process-strategy matrix

Source: Harmon, P. (2007) Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals, 2nd ed., p. 171.

Copyright © 2020, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Figure 5.6
The cultural web

Source: from Exploring Public Sector Strategy, Pearson Education, Ltd. ( Johnson, G. and Scholes, K. 2001) p. 301, © Pearson Education, Ltd. Reprinted with permission.

Copyright © 2020, 2016, 2012 Pearson Education, Inc. All Rights Reserved
Figure 5.7
The Six Sigma DMAIC process

Copyright © 2020, 2016, 2012 Pearson Education, Inc. All Rights Reserved