Verbal and Written

Communication

Lecture 28
Extempores
Communication By Word Of Mouth
Activity 1
Pass a message
■ Pick 5 students for the class

■ Make the 4 students stand outside the class keeping one on the stage

■ Whisper a message or 2-3 sentences in the ears of a first student

■ He will call the 2nd student in, whispers the same thing what you communicated

■ 2nd will call the 3rd student, and it continues

■ The 5th student will say the message in front of the class
Meaning:
‘A composite of Speaking and Listening’
■ The initial impact is made by the speaking
abilities of the sender. Equally important is
the ability to listen carefully

■ The two activities, viz., speaking and listening,

cannot be segregated
 ORAL

Speaking Listening
Features:

Message Receiver Sender

I P E S
M R S
Idea Pause/ Empathy Security
Paragraph Check
Fundamentals
Is Comprehensive! The content includes interpersonal communication, group communication,
and presentational communication / public speaking

Is Interactive! Various speaking opportunities for students empower them to evaluate and
construct clear and coherent arguments for diverse contexts

Is Practical! Reflection and analysis is used to introduce students to the principles and basic
skills necessary to build and sustain relationships in society

Is Student Friendly! Chapter Outlines, Featured Multimedia Presentations, and Highlights /

Conclusion make it easy for students to prepare for and assess the knowledge presented in each
chapter

Is Instructor Friendly! Apply Your Knowledge vignettes, automatically graded chapter exams, and
gradebook make the transition to this publication virtually seamless
Speaking:

Speaking is defined as the skills which allow

us to communicate effectively. They give us
the ability to convey information verbally and
in a way that the listener can understand
 Speaking

Extempore Speech Prepared Speech

Listening:
Listening is the ability to accurately receive and
interpret messages in the communication
process. Listening is key to all effective
communication

NOTE: ‘Without the ability to listen effectively,

messages are easily misunderstood.’
 Good Listening

Essentials Preventions

• Positive attitude • Ego

• Ability to concentrate • Ignorance
• Enter to Q & A sessions • Fear
• Maintain eye contact • Stress
• Conductive body language • Past, present & future
• The familiarity trap (I know it all)
• Involvement with the self/
preoccupancy
Feedback:

‘The return of information about the

result of a process or activity; an
evaluative response’
Feedback:

Types

Confirmatory (Accept Corrective (Make the necessary

whatever the sender says) corrections)
 Barriers

You know it all!!

Activity 2
Talk for a Minute on a topic (Minimum 5 sentences)

Mostly on–
● Your dream organization

● Introduce your self

● why PG program?

● What are your strengths and weakness?

● What are your hobbies?

● What’s your ambition?

● Where do you want to see yourself in the next 10

years?
 Any
Questions?