Professional Documents
Culture Documents
COMMUNICATION
CASE STUDY
Group 3 _ CC01_Cowardtroop
WELCOME TO
OUR PRESENTATION
WELCOME
MESSAGE
This presentation will analyse some
issues happend in the workplace
related to business communication
03 DISUSSION
Question and Anwer time
INTRODUCING OUR BEST TEAM
PROBLEMS
MENTION
The over control of the manager
An unproductive workplace
MICROMANAGIN
G
SOLUTIONS
Give your team objectives not a detailed
steps
Keep some space from your team
Accept the failure is inevitable
Allow your staff to demonstrate their value
and the skills
LESSON LEARNED
Encourage employees to carry out their
tasks on their own and seek clarification
when necessary
WEAK LISTENING
SKILL
VIDEO SITUATION
Miki does not respect her co-workers' opinions
and is dismissive of their input. Grace tries to
remind her that they are a team and must consider
everyone's opinions before deciding.
PROBLEMS
MENTION
Defensive Listening
⚬ an individual takes personal offense to
someone's opinion
⚬ become defensive rather than objectively
considering the information
WEAK LISTENING
SKILL
SOLUTIONS
1. Self-awareness
2. Empathy and perspective-taking
3. Reflective questioning
4. Feedback and practice
LESSON LEARNED
• Listen to and respect the opinions of others in
a team
• Be non-judgmental and open to new ideas
• Developing strong listening skills
UNCOOPORATE INEFFECIENT
ONLINE MEETINGWORKING PRACTIC
LESSON LEARNT
WORK FROM Keeping connections between
HOME
SOLUTION
individuals in the business is extremely
important when working remotely. Only
For managers: Divide work to relevant
then can we maintain continuity of work
individuals in the business. In addition, and ensure that work is still on schedule.
motivating employees is equally important
For employees: be more proactive, discipline and
also keep track of work
THANKS FOR
LISTENING
Coward troop_CC01_Group3