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ADVANCED PRODUCT

QUALITY PLANNING
Presentation
by
Parveen Rohilla &
Puneet Sharma
1
Advanced Product Quality Planning

What this session is


about ???...
 Introduction to APQP
 Fundamentals of Quality Planning
 Phases of APQP
 APQP Status Reporting Guideline

2
Advanced Product Quality Planning

What this session is


about ???...
 Introduction to APQP
 Fundamentals of Quality Planning
 Phases of APQP
 APQP Status Reporting Guideline

3
Introduction to APQP

 What is APQP ?
 APQP is a structured method of
tracking, establishing & improving
the steps necessary to assure that
a product ( either new or changed )
satisfies the customer

4
APQP
Purpose of APQP :
 To facilitate communication with all
persons involved in a programme &
ensure that all required steps are
completed on time, at acceptable
cost & quality level.

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Product Quality Planning

Benefits :
 Drives resources
 Promotes early identification of required
changes
 Avoids late changes
 Provides quality product on time at the
lowest cost

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Product Quality Planning Cycle

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Advanced Product Quality Planning

What this session is


about ???...
 Introduction to APQP
 Fundamentals of Quality Planning
 Phases of APQP
 APQP Status Reporting Guideline

8
Fundamentals of APQP
 Organise Team  Control Plans
 Define the Scope  Concern
 Team-to-Team Resolution
 Training  Product Quality
 Customer - Timing Plan
Supplier  Plans Relative to
Involvement Timing Chart
 Simultaneous
Engineering

9
Fundamentals of APQP
 Organise the Team :
 Assigning the responsibility to a Cross
Functional Team
 Define the Scope
 Leader selection for overseeing the Planning
Process ( Rotating Leader - Advantageous )
 Roles & Responsibilities of each area
 Identify customers - internal & external
 Define customer requirements
 Select the disciplines,team members, etc

10
Fundamentals of APQP
 Define the Scope Contd…..

 Understand customer expectations


 Assess the feasibility of the proposed
design, performance and manufacturing
process
 Identify cost, timing & constraints that must
be considered
 Determine assistance required from the
customer
 Identify documentation process or method

11
Fundamentals of APQP
• Team to Team :
Product Quality Planning Team must
communicate with customer and supplier teams
• Training
Success of Product Quality Plan is dependent
upon an effective training programme.
Training programme to address requirements
and skills development to fulfill customer needs
and expectations

12
Fundamentals of APQP
 Customer & Supplier Involvement
 Customer initiates
 Supplier manages
 Simultaneous Engineering :
 Process where CFT teams strive for a
common goal

13
Fundamentals of APQP
• Control Plan :
Written descriptions of the systems for
controlling parts & processes. Plans cover three
different phases :
• Prototype
• Pre-launch
• Production

14
Fundamentals of APQP

 Concern Resolution :
 Concern may be encountered in the
planning process
 Documentation on matrix with assigned
responsibility & timing
 Disciplined problem- solving methods are
recommended in difficult situations

15
Fundamentals of APQP
 Product Quality Timing Plan :
 Team’s first task should be development of timing
plan
 Type of product, complexity & customer
expectation should be considered in selecting timing
element
 All team members should agree with each event,
action & timing
 Timing chart should list tasks,assignments & events
(Critical Path Method recommended)
 Chart provides team for format for tracking progress
 Each event must have Start & Completion date

16
Fundamentals of APQP
 Plans Relative to the Timing Charts
 Planning team to concentrate on defect
prevention
 Defect Prevention is driven by Simultaneous
Engineering
 Planning team must be prepared to modify
Quality Plan to meet customer expectations
 Team is responsible for assuring timing
meets or exceeds customer’s timing plan

17
Advanced Product Quality Planning

What this session is


about ???...
 Introduction to APQP
 Fundamentals of Quality Planning
 Phases of APQP
 APQP Status Reporting Guideline

18
PHASES OF APQP

 Plan & Define Programme

 Product Design & Development

 Process Design & Development

 Product & Process Validation

 Feedback, Assessment &


Corrective Action

19
Product Quality Planning Timing Chart

Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch

PLANNING PLANNING

PRODUCT DESIGN & DEV.

PROCESS DESIGN & DEVELOPMENT

PRODUCT & PROCESS VALIDATION

PRODUCTION

FEEDBACK ASSESSMENT & CORRECTIVE ACTION

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Plan & Define Programme
Objectives :
• To determine customer needs
• To plan a quality programme

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Plan & Define Programme
Input : Output :
 Voice of the Customer  Design Goals
 Market Research
 Historical Warranty and  Reliability & Quality Goals
Quality Information  Preliminary Bill of Material
 Team Experience
 Preliminary Process Flow
 Business Plan / Marketing
Chart
Strategy
 Product/Process Benchmark  Preliminary Listing of Special
Data Product & Process
 Product / Process Characteristics
Assumptions  Product Assurance Plan
 Product Reliability Studies
 Management Support
 Customer Inputs

22
Plan & Define Programme
Input : Output :
 Voice of the Customer  Design Goals
 Market Research
 Historical Warranty and  Reliability & Quality Goals
Quality Information  Preliminary Bill of Material
 Team Experience
 Preliminary Process Flow
 Business Plan / Marketing
Chart
Strategy
 Product/Process Benchmark  Preliminary Listing of Special
Data Product & Process
 Product / Process Characteristics
Assumptions  Product Assurance Plan
 Product Reliability Studies
 Management Support
 Customer Inputs

23
Plan & Define Programme - Input

 Voice of Customer
 Market Research
 Customer Interview / Questionnaire
 Competitive Product Quality Studies
 Things Gone Right Reports

 Historical Warranty and Quality Information


 Things Gone Wrong Reports
 Problem Resolution Reports
 Customer Plant Returns & Rejections
 Field return product analysis
 Warranty reports

24
Plan & Define Programme - Input
• Team Experience
• Past QFD Projects
• Management Comments or Directions
• Dealer comments
• Government requirements and regulations

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Plan & Define Programme - Input

Contd. …..
 Business Plan / Marketing Strategy :
It sets ‘Framework’ for Product Quality Plan
Business Plan Mktg. Strategy
 Timing  Target Customer
 Cost  Key sales point
 Resources  Key Competitors
 Investment
 Product / Process Benchmark Data :
Use of Benchmarking provides input for
‘Performance Targets’

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Plan & Define Programme - Input

Contd. …..
 Product / Process Assumptions
Assumption about product features, design,
or process concept including technical
innovations, advanced material, new
technology etc. to be utilised as ‘Inputs’
 Product Reliability Studies
Frequency of repairs, replacement of
components and results of reliability /
durability tests are considered

27
Plan & Define Programme - Input
Contd. …..
• Customer Inputs
• Data collected from next user can be used as
inputs to arrive upon measures of customer
satisfaction

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Plan & Define Programme
Input : Output :
 Voice of the Customer  Design Goals
 Market Research
 Historical Warranty and  Reliability & Quality Goals
Quality Information  Preliminary Bill of Material
 Team Experience
 Preliminary Process Flow
 Business Plan / Marketing
Chart
Strategy
 Product/Process Benchmark  Preliminary Listing of Special
Data Product & Process
 Product / Process Characteristics
Assumptions  Product Assurance Plan
 Product Reliability Studies
 Management Support
 Customer Inputs

29
Plan & Define Programme - Output

 Design Goals :
 Translate ‘Voice of Customer’ into
tentative and measurable design objectives
 Reliability & Quality Goals :
 Established based on customer wants &
expectations, programme objectives, reliability
benchmarks
 Quality goals are targets based on continual
improvements i.e. PPM,defect levels or scrap
reduction
30
Plan & Define Programme - Output

 Preliminary Bill of Material


 Established based on product/process
assumptions
 Assist in identification of special characteristics
 Preliminary Process Flow Chart
 Description of anticipated mfg. process
developed from preliminary bill of material

31
Plan & Define Programme - Output

 Preliminary Listing of Special Product &


Process Characteristics
Team to ensure that the listing is developed from
the following,
 Product assumptions based on the analysis of
customer needs and expectations.
 Identification of reliability goals/ requirements
 Identification of special process characteristics
from the anticipated manufacturing process
 Similar part FMEAs
32
Special Characteristics

All products and processes have features


described by characteristics which are
important and need to be controlled.
However, some characteristics called
special characteristics require extra efforts
to minimise the risk of potential adverse
consequences.

33
Special Characteristics
Special characteristics involve those
product and / or process characteristics that
affect vehicle safety, compliance with
government regulations, or customer
satisfaction. Special characteristics consist
of :
Critical Characteristics &
Significant Characteristics

34
Special Characteristics
CRITICAL CHARACTERISTICS are those
product or process requirements that affect
• compliance with government regulation
• or safe vehicle / product function
and
which require special actions / controls. Product or
process requirements can include dimension,
specification, tests, processes, assembly
sequences, tooling, joints, torques, welds,
attachments, components usage’s etc.
Symbol :  or <CC>
35
Special Characteristics

SIGNIFICANT CHARACTERISTICS are those


product, process, and / or test requirements
which are important for customer satisfaction

and

for which Quality Planning actions must be


summarised on a Control Plan.

Symbol : <SC>
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Plan & Define Programme - Output
• Product Assurance Plan
It translates design goals into design
requirements.
Plan should include
• Outlining of programme requirements
• Identification of reliability & durability goals &
requirements
• Development of preliminary engg. stds.
• Assessment of new technology, materials,
service requirements

37
Plan & Define Programme - Output
• Management Support
•Interest, commitment & support of upper
management is key to success.

• Updating management formally, at every phase


is required.

•Participation by management in quality planning


meetings is vital to ensuring the success of the
programme.
•Functional Goal of the team is to maintain
management support .
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Product Quality Planning Timing Chart

Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch

PLANNING PLANNING

PRODUCT DESIGN & DEV.

PROCESS DESIGN & DEVELOPMENT

PRODUCT & PROCESS VALIDATION

PRODUCTION

FEEDBACK ASSESSMENT & CORRECTIVE ACTION

39
Product Design & Development
Objectives :
• To develop design features and
characteristics
• To critically review engineering
requirements
• To assess potential manufacturing
problems

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Product Design & Development
Input : Output of Planning Phase is Input for this phase
Output by Design
Responsible Activity Output by APQP Team
 Design FMEA  New Equipment, Tooling and
Facilities Requirements
 DFMA
 Special Product and Process
 Design Reviews
Characteristics
 Prototype Build - Control Plan
 Prototype Control Plan
 Engineering Drawing
 Gages/Testing Equipment
 Engineering Specifications Requirements
 Material Specifications  Team Feasibility Commitment
 Drawing & Specs.Changes & Management Support

41
Product Design & Development
Input : Output of Planning Phase is Input for this phase
Output by Design
Responsible Activity Output by APQP Team
 Design FMEA  New Equipment, Tooling and
Facilities Requirements
 DFMA
 Special Product and Process
 Design Reviews
Characteristics
 Prototype Build - Control Plan
 Prototype Control Plan
 Engineering Drawing
 Gages/Testing Equipment
 Engineering Specifications Requirements
 Material Specifications  Team Feasibility Commitment
 Drawing & Specs.Changes & Management Support

42
Product Design & Development - Output

 Design Failure Mode and Effects Analysis


 It is disciplined analytical technique to assess
the probability of failure & effect of such failure
 It is a living document continually updated
 A checklist for DFMEA is available for review

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DESIGN FMEA CHECKLIST

Customer or Internal Part No._______________________________________


Person Due
Question Yes No Comment/Action Required
Responsible Date
1 Was the System FMEA and/or DFMEA prepared
using the Chrysler, Ford and General Motors
Potential Failure Mode and Effects Analysis
(FMEA) reference manual?
2 Have historical campaign and warranty data been
reviewed?
3 Have similar part DFEMAs been considered?
4 Does the SFMEA and/or DFMEA identify Special
Characteristics?
5 Have design characteristics that affectbhigh risk
priority failure modes been identified?
6 Have appropriate corrective actions been assigned to
high risk priority numbers?
7 Have appropriate corrective actions been assigned to
high severity numbers?
8 Have risk priorities been revised when corrective
actions have been completed and verified?

Revision Date __________

Prepared By

Page 1 of 1

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Product Design & Development - Output
• Design for Manufacturability & Assembly
It is a Simultaneous Engineering process
designed to optimise the relationship between
design function, manufacturability and ease of
assembly. Team to consider the following:
• Design, concept, function and sensitivity to
manufacturing variation
• Dimensional tolerances
• Process Adjustments
• Material Handling
• Performance requirements
• Manufacturing and/ or assembly process
• Number of components etc.
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Product Design & Development - Output
 Design Verification
Verifies that the product design meets the
customer requirements
 Design Reviews
 Regularly scheduled meetings led by design
engg. and must include other affected areas.
 It is an effective method to prevent problems &
misunderstandings.
 It provides a mechanism to monitor progress and
report to management.
They are a series of verification activities that are
more than an engineering inspection and should
include evaluation of:

46
Product Design & Development - Output
• Design Reviews Contd…..
Design Reviews should include evaluation of
• Design/ Functional requirement considerations
• Formal reliability and confidence goals
• Component/ subsystem/ system duty cycles
• Computer simulation and bench test results
• DFMEAs
• Review of DFMA
• Design of Experiment (DOE) results
• Test failures
• Design Verification progress

A major function of Design Reviews is tracking of design


verification progress through DVP & R (Design
Verification Plan & Report)

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Product Design & Development - Output

 Prototype Build - Control Plan


 Is description of dimensional
measurements & material and functional
tests that will occur during prototype build
 Provides opportunity to evaluate how well
product meets Voice of Customer
objectives

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Product Design & Development - Output
• Engineering Drawings
Reviewed to determine
• that drawings have sufficient information for
a dimensional layout of individual parts.
• that drawings have identification for control
or datum surfaces.
• which characteristics affect fit, function,
durability and safety requirements

Dimensions are evaluated


• to assure feasibility & compatibility with
manufacturing and measuring standards

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Product Design & Development - Output

 Engineering Specifications
 Reviewed to identify functional, durability &
appearance requirements.
 Sample size, frequency & acceptance criteria
are generally defined in the in-process test
section of Engineering Specifications
(otherwise listed in control plan).
 Material Specifications
 These should be reviewed for Special
Characteristics related to physical properties,
performance, environmental, handling, and
storage requirements.
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Product Design & Development - Output

 Drawing and Specification Changes


 Team to ensure prompt documentation &
communication to affected areas

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DESIGN INFORMATION CHECKLIST

Product Design & Development - Output


Customer or Internal Part No._______________________________________
Person Due
Question Yes No Comment/Action Required
Responsible Date
A. General
Does the design require:
1  New materials?
2  Special tooling?
3 Has assembly build variation analysis been
considered?
4 Has Design of Experiments been considered?
5 Is there a plan for prototypes in place?
6 Has a DFMEA been completed?
7 Has a DFMA been completed?
8 Have risk priorities been revised when corrective
actions have been completed and verified?
9 Has the Design Verification Plan been completed?
10 If yes, was it completed by a cross functional team?
11 Are all specified tests, methods, equipment and
acceptance criteria clearly defined and understood?
12 Have Special Characteristics been selected?
13 Is bill of material complete?
14 Are Special Characteristics properly documented?

Revision Date __________

Prepared By

Page 1 of 4

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DESIGN INFORMATION CHECKLIST
Product Design & Development - Output
Customer or Internal Part No._______________________________________
Person Due
Question Yes No Comment/Action Required
Responsible Date
B. Engineering Drawings
15 Have dimensions that affect fit, function and durability
been identified?
16 Are reference dimensions identified to minimise
inspection layout time?
17 Are sufficient control points and datum surfaces
identified to design functional gages?
18 Are tolerance compatible with accepted
manufacturing standards?
19 Are there any requirements specified that cannot be
evaluated evaluated using known inspection
techniques?
C.Engineering Performance specifications
20 Have all Special Characteristics been identified?
21 Is test loading sufficient to provide all conditions, I.e.,
production validation and end use?
Contd….
D. Material Specification
28 Are special material chracteristics identified?
29 Are specified materials, heat treatment and surface
treatments compatible with durability requirements in
the identified environment?
Contd…. Revision Date __________
Prepared By

Page 2 of 4

53
Product Design & Development
Input : Output of Planning Phase is Input for this phase
Output by Design
Responsible Activity Output by APQP Team
 Design FMEA  New Equipment, Tooling and
Facilities Requirements
 DFMA
 Special Product and Process
 Design Reviews
Characteristics
 Prototype Build - Control Plan
 Prototype Control Plan
 Engineering Drawing
 Gages/Testing Equipment
 Engineering Specifications Requirements
 Material Specifications  Team Feasibility Commitment
 Drawing & Specs.Changes & Management Support

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Product Design & Development - Output

 New Equipment, Tooling & Facilities


Requirements
 Team addresses identified reqmts. of above
by adding the items to the Timing Chart
 Also capability and availability of the same to
be ensured by the team
 Facilities progress should be monitored to
assure completion to plan

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NEW EQUIPMENT, TOOLING AND TEST EQUIPMENT CHECKLIST

Product Design & Development - Output


Customer or Internal Part No._______________________________________
Person Due
Question Yes No Comment/Action Required
Responsible Date
Has tool and equipment design provided for:
1  Flexible system, e.g. cell mfg.?
2  Quich change?
3  Volume fluctuations?
4  Mistake Proofing?
Have lists been prepared identifying:
5  New Equipment?
6  New tooling?
7  New test equipment?
Has acceptance criteria been agreed upon for:
8  New Equipment?
9  New tooling?
10  New test equipment?
11 Willa preliminary capability study be conducted at
the tooling and/or equipment manufacturer?
12 Has test equipment feasibility and accuracy been
established?
13 Is a preventive maintenace plan complete for
equipment and tooling?
14 Are setup instructions for new equipment and tooling
complete and understandable?
Contd….
Revision Date __________

Prepared By

Page 1 of 2
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Product Design & Development - Output
• Special Product & Process Characteristics
Team to build on list of preliminary special
product and process characteristics identified in
Phase I and reach consensus through the
evaluation of technical information.
These are documented on appropriate Control
Plans
• Gauges/Testing Equipment Requirements
These are identified and requirements added to
the Timing Chart

57
Product Design & Development - Output

 Team Feasibility Commitment and Manage


ment Support
 In this phase, feasibility of the proposed
design is assessed. The team must be
satisfied that proposed design can be
manufactured, assembled, tested, packaged
and delivered in sufficient quantity at an
accepted cost to customer on schedule
 The team consensus on feasibility should be
documented along with all open issues that
require resolution and management support
58
Product Quality Planning Timing Chart

Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch

PLANNING PLANNING

PRODUCT DESIGN & DEV.

PROCESS DESIGN & DEVELOPMENT

PRODUCT & PROCESS VALIDATION

PRODUCTION

FEEDBACK ASSESSMENT & CORRECTIVE ACTION

59
Process Design & Development
Objectives :
• To develop a comprehensive and
effective manufacturing system
• To ensure that the manufacturing
systems meets customer requirements

60
Process Design and Development
Inputs : Outputs of Product Design & Development
phase are inputs for this phase
Outputs :
 Packaging Standards  Pre-Launch Control Plan
 Product/Process Quality  Process Instructions
System Review  Measurement Systems
Analysis Plan
 Process Flow Chart
 Preliminary Process
 Floor Plan Layout
Capability Study Plan
 Characteristics Matrix  Packaging Specifications
 Process failure Mode &  Management Support
Effects Analysis

61
Process Design and Development

 Packaging Standards
 Packaging design to ensure product
integrity at the point of use
 Product / Process Quality System
Review
 Team reviews Quality System Manual of
the manufacturing location & updates for
additional controls/ procedural changes
required for the product

62
Process Design and Development

 Process Flow Chart


 It is a schematic representation of the
proposed Process Flow
 It is useful in,
analysing total process rather than individual
steps in the process
conducting PFMEA &
 designing Control Plans

63
Process Design and Development

 Floor Plan Layout


 Developed and reviewed to determine
acceptability of inspection points, control
chart location, applicability of visual aids,
interim repair stations & storage areas to
contain defective material.

64
PROCESS FLOW CHART CHECKLIST

Product Design & Development - Output


Customer or Internal Part No._______________________________________
Person Due
Question Yes No Comment/Action Required
Responsible Date
1 Does the flow chart illustrate the sequence of
production and inspection stations?
2 Were all the appropriate FMEAs (SFMEA,
DFMEA) available and used as aids to develop the
process flow chart?
3 Is the flow chart keyed to product and process
checks in the control plan?
4 Does the flow chart describe how the product will
move, i.e., roller conveyor, slide containers,etc.?
5 Has the pull system/optimisation been considered for
this process?
6 Have provisions been made to identify and inspect
reworked products before being used?
7 Have potential quality problems due to handling and
outside processing been identified and corrected?

Revision Date __________

Prepared By

Page 1 of 1

65
Process Design and Development
• Characteristics Matrix
It is an analytical technique for displaying
relationship between product/ process
characteristics & manufacturing stations.

66
Process Design and Development
Example of Characteristics Matrix
Dimensions
A B C D E F G H I
OP 05 

OP 10   
C
OP 20    
CL L T1 T1 T1 T1
OP 30 
CL
Legend
‘  ’ indicates a characteristic is cut or changed

‘C’ indicates a characteristic is used for clamping


‘L’ indicates a characteristic is used for location in a subsequent operation
‘A’ affects a subsequent operation or other characteristic
‘T’ indicates relationships within an operation, such as common tools or tool head
‘M’ characteristic is automatically monitored

67
Process Design and Development

 Process Failure Mode & Effect Analysis


 Conducted during product quality planning
& before production
 It is a disciplined review & analysis of a
new/ revised process to assess the
probability of failure & effect of such failure
 It is a living document continually updated
 A checklist for PFMEA is available for
review

68
Process Design and Development
 Pre-Launch Control Plan
 It is description of dimensional measurements
& material and functional tests that will occur
after prototype & before full production
 Includes additional product/ process controls
until validation of production process
 Purpose is to contain potential non-
conformances during or prior to initial
production runs such as, more frequent
inspection, more in-process check points,
statistical evaluations, increased audits etc.

69
Process Design and Development
 Process Instructions
 Team to ensure that understandable process
instructions provide sufficient detail for all
operating personnel
 These instructions should be developed from
FMEAs, Control Plans, Engg. Drawings, Process
Flow Charts, Handling Requirements etc.
 It should be posted
 It should include set-up parameters such as
machine speeds, feeds, cycle time etc.
 It should be accessible to operators &
supervisors
70
Process Design and Development

 Measurement System Analysis Plan


 The Plan should ensure responsibility for
ensuring gauge linearity, accuracy,
repeatability, reproducibility & correlation for
duplicate gauges
 Preliminary Process Capability Study
Plan
 Characteristics identified in control plan are
the basis for preliminary process capability
study plan

71
Process Design and Development

 Packaging Specification
 Individual product packaging is designed
and developed
 Packaging to maintain product quality
during packing,transit and unpacking
 Should also have compatibility with
material handling equipment

72
Process Design and Development
• Management Support
Formal review at the conclusion of this phase to
inform management of programme status and
gain their commitment in resolution of any open
issues

73
Product Quality Planning Timing Chart

Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch

PLANNING PLANNING

PRODUCT DESIGN & DEV.

PROCESS DESIGN & DEVELOPMENT

PRODUCT & PROCESS VALIDATION

PRODUCTION

FEEDBACK ASSESSMENT & CORRECTIVE ACTION

74
Product and Process Validation

Objectives :
• To validate the manufacturing process
• To ensure that customer expectations
will be met
• To identify additional concerns

75
Product and Process Validation
Inputs : Outputs of Process Design & Development
phase are Inputs for this phase
Outputs:
 Production Trial Run  Production Validation
Testing
 Measurement  Packaging Evaluation
Systems Evaluation  Production Control
 Preliminary Process Plan
Capability Study  Quality Planning Sign-
 Production Part Off & Management
Support
Approval

76
Product and Process Validation
 Production Trial Run
 Must be conducted using production tooling,
equipment, environment, facility and cycle
time
 Team to decide min. quantity for trial run
 Results of this are used for,
Preliminary Process Capability Study,
Measurement Systems Evaluation, Final
Feasibility, Process Review, Production Validation
Testing, Production Part Approval, Packaging
Evaluation, First Time Capability and Quality
Planning Sign-off

77
Product and Process Validation
 Measurement System Evaluation
 Specified measurement devices & methods
should be used for the respective
characteristics.
 The devices be evaluated during or prior to
the production trial run
 Preliminary Process Capability Study
 It provide assessment of the readiness of the
process for production

78
Product and Process Validation
 Production Part Approval
 It is validation of product made from
production tools & processes meeting
engineering requirements
 Production Validation Testing
 It is similar to Production Part Approval but
the validation is through engineering tests

79
Product and Process Validation
• Packaging Evaluation
Test methods & where feasible test shipments
must assess the protection of the product from
normal transportation damage and adverse
environmental factors

80
Product and Process Validation
 Production Control Plan
 It is a written description of the systems for
controlling parts and processes
 It is logical extension of pre-launch control
plan
 It is a living document
 It is updated based on experience gained
 Mass production provides opportunity to
evaluate output & revise the control plan

81
Product and Process Validation
 Quality Planning Sign-off
 Team to ensure that all control plans &
process flow charts are being followed by
reviewing at the manufacturing locations
 A review of the following is required prior to
the first shipment
 Control Plans
 Process Instruction
 Gauge & Test Equipment
 A formal sign-off is done

82
Product and Process Validation
• Quality Planning Sign-off. Contd...
Management support is required prior to sign-
off. Team should be able to show that all
requirements are met & concerns documented.
In scheduled management reviews,
management is informed of programme status
and their commitment gained to assist in open
issues.

83
Product Quality Planning Timing Chart

Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch

PLANNING PLANNING

PRODUCT DESIGN & DEV.

PROCESS DESIGN & DEVELOPMENT

PRODUCT & PROCESS VALIDATION

PRODUCTION

FEEDBACK ASSESSMENT & CORRECTIVE ACTION

84
Feedback, Assessment & Corrective Action

Inputs : Outputs of Product & Process


Validation phase are Inputs for this phase
Outputs :
 Reduced Variation
 Customer Satisfaction
 Delivery and Service

85
Feedback, Assessment & Corrective Action

 Reduced Variation
 Identification of Process Variation using
‘Control Charts’ & ‘Statistical Techniques’
 Analysis & Corrective Actions
 Continuous Improvement reducing
‘Special’ as well as ‘Common’ Causes of
Variation

86
Feedback, Assessment & Corrective Action

COMMON CAUSES
It refers to the many sources of chance variation that
are always present in varying degrees in different
process. The output of a process which contains
common causes of variation forms a pattern which is
stable over time and is predictable and therefore
provides the basis for subsequent process
improvement. It is,
• due to many small sources
• stable
• relatively predictable
• permanent - unless action taken

87
Feedback, Assessment & Corrective Action

SPECIAL CAUSES
It refers to any assignable factors which are often
irregular and unstable and hence, unpredictable. A
particular source may continue to reappear intermittently
unless positive action is taken to eliminate it.
It is,
• due to one or a few major sources

• may be irregular
• unpredictable
• may reappear unless action taken

88
Feedback, Assessment & Corrective Action

• Customer Satisfaction
•The Product or Service must perform in the
customer environment - evaluation of
effectiveness of quality planning efforts
•Based on learning, necessary corrective action
to be carried out to achieve customer
satisfaction

89
Feedback, Assessment & Corrective Action

• Delivery and Service


•Problem Solving & Continuous Improvement
through spares availability and service in terms
of delivery, cost and quality
•Feedback at this stage provides necessary
knowledge to achieve customer satisfaction by
reducing process, inventory and quality costs

90
Advance Product Quality Planning

What this session is ???…...


 Introduction to APQP
 Fundamentals of Quality Planning
 Phases of APQP
 APQP Status Reporting Guideline

91
92
APQP Status Reporting Guideline

What is APQP Status Reporting Guideline ?


This is a specific guideline evolved based on
APQP disciplines
Objectives of the guideline is to,
 Reinforce APQP as the basis of quality planning
 Develop a ‘Program Status Reporting Format’ for APQP
evaluation
 Link APQP evaluation process to Vehicle Development
Programme
 Define ‘Roles & Responsibilities’ for concerned
personnel involved in APQP Process
 Make APQP procedures common for suppliers & in-
house manufacturing / assembly operations

93
APQP Status Report Form at Date:
Review No.:
Diamond Point:
Supplier Program
Location Model Year
Supplier Code Lead Part No.
Risk Assessment Part Name
New: Site Technology Process Eng. Level
Other Risks User Plant(s)

T eam Members Company/T itle Phone/Fax

Build Level Material Quantity No.of P.I.P.C.


No. No.
Required Date SC's CC's P.I.S.T . % %

APQP Elements GYR Focus Supplier


Closed Resp. Remarks
Status Element Need T iming Date Engineer
Rating Date Date Initials
1) Sourcing Decision
2) Customer Input Requirements
3) Design FMEA
4) Design Review(s)
5) Design Verification Plan
6) Subcontractor APQP Status
7) Facilities, T ools and Gages
8) Prototype Build Control Plan
9) Prototype Builds
10) Drawings and Specifications
11) T eam Feasibility Commitment
12) Manufacturing Process Flow Chart
13) Process FMEA
14) Measurement Systems Evaluation
15) Pre-Launch Control Plan
16) Operator Process Instructions
17) Packaging Specifications
18) Production T rial Run
19) Production Control Plan
20) Preliminary Process Capability Study
21) Production Validation T esting
22) Production Part Approval (PSW)
23) PSW Part Delivery at MRD

COMMENT S

94
Status Reporting Process
Component

Subsystem

Vehicle Review
System

APQP status reporting is done for all


Components, Subsystems, Systems and
reports are forwarded to the next higher level

95
APQP Status Report Form at Date:
Review No.:
Diamond Point:
Supplier Program
Location Model Year
Supplier Code Lead Part No.
Risk Assessment Part Name
New: Site Technology Process Eng. Level
Other Risks User Plant(s)

T eam Members Company/T itle Phone/Fax

Build Level Material Quantity No.of P.I.P.C.


No. No.
Required Date SC's CC's P.I.S.T . % %

APQP Elements GYR Focus Supplier


Closed Resp. Remarks
Status Element Need T iming Date Engineer
Rating Date Date Initials
1) Sourcing Decision
2) Customer Input Requirements
3) Design FMEA
4) Design Review(s)
5) Design Verification Plan
6) Subcontractor APQP Status
7) Facilities, T ools and Gages
8) Prototype Build Control Plan
9) Prototype Builds
10) Drawings and Specifications
11) T eam Feasibility Commitment
12) Manufacturing Process Flow Chart
13) Process FMEA
14) Measurement Systems Evaluation
15) Pre-Launch Control Plan
16) Operator Process Instructions
17) Packaging Specifications
18) Production T rial Run
19) Production Control Plan
20) Preliminary Process Capability Study
21) Production Validation T esting
22) Production Part Approval (PSW)
23) PSW Part Delivery at MRD

COMMENT S

96
APQP Elements GYR Focus
Status Element Need
 Rating Date
1) Sourcing Decision
2) Customer Input Requirements
3) Design FMEA
4) Design Review(s)
5) Design Verification Plan
6) Subcontractor APQP Status
7) Facilities, Tools and Gages
8) Prototype Build Control Plan
9) Prototype Builds
10) Drawings and Specifications
11) Team Feasibility Commitment
The
Thestatus
statusofofall
allthe
thedisciplines
disciplines
12) Manufacturing Process Flow Chart are
aresummarised
summarisedon onAPQP
APQPstatus
status
13) Process FMEA report
reportas
asGreen,
Green, Yellow
YellowororRed
Red
14) Measurement Systems Evaluation
15) Pre-Launch Control Plan
16) Operator Process Instructions
17) Packaging Specifications
18) Production Trial Run
19) Production Control Plan
20) Preliminary Process Capability Study
21) Production Validation Testing
22) Production Part Approval (PSW)
23) PSW Part Delivery at MRD

97
23 Elements of APQP
 23 Elements of APQP as defined in the guideline are,
 Sourcing Decision  Process FMEA
 Customer Input Requirements  Measurement Systems
 Design FMEA Evaluation
 Pre-Launch Control Plan
 Design Review(s)
 Operator Process
 Design Verification Plan Instructions
 Subcontractor APQP status  Packaging Specifications
 Facilities, Tools & Gages  Production Trial Run
 Prototype Build Control Plan  Production Control Plan
 Prototype Builds  Preliminary Process
 Drawings and Specifications Capability Study

 Production Validation Testing
Team Feasibility Commitment
 Production Part
 Manufacturing Process Flow Approval(PSW)
Chart
 PSW Part Delivery at MRD

98
APQP Elements Description & Expectations

 Sourcing Decision
 It is a formal customer commitment to work
with the supplier on the programme
 It is expected that sourcing decision is
completed & communicated to the supplier
before the Programme Need Date

99
 Customer Input Requirements
 Design Goals
 are translation of Voice of Customer into
tentative & measurable design objectives
Initial system & component design and
specifications including
– product assumptions, functional performance,
dimensions, weight & materials

100
APQP Elements Description & Expectations ( Contd. )

 Customer Input Requirements Contd...


 Reliability & Quality Goals
TGR, TGW, Life Reliability Targets, Warranty
Targets, Incoming Quality Targets
 Programme Timing :
It is a plan that lists tasks, assignments, events
& timing required to provide a product that
meets customer needs & expectations.

101
APQP Elements Description & Expectations Contd.
 Customer Input Requirements Contd...
 Programme Timing Contd. ..
The following programme timing dates must be
communicated,
– Programme Status Reviews
– Design freeze
– Prototype builds
– Material Required Dates
– Job # 1
 Affordable cost targets
To be communicated for vehicle, system, sub-
systems and components
 Capacity Planning Volumes
 A key contact personnel within customer
102
APQP Elements Description & Expectations Contd.

 Subcontractor APQP Status


 A summary of APQP status of suppliers
 Cascading of this process is required

103
APQP Elements Description & Expectations Contd.

 PSW at Part Delivery at MRD


 Latest date that fully approved PSW
material to be received at customer’s plant
for trial run
 Customer’s material MRD must be
included in the supplier’s timing plan
 Production Part Approval requirements
must be completed prior to user plant MRD

104
APQP Status Report Format Date:
Review No.:
Diamond Point:
Supplier Program
Location Model Year
Supplier Code Lead Part No.
Risk Assessment Part Name
New: Site Technology Process Eng. Level
Other Risks User Plant(s)

T eam Members Company/T itle Phone/Fax

Build Level
Risk Assessment Material

Required Date
Quantity No.of
No.
SC's
No.
CC's
P.I.P.C.

P.I.S.T . % %

New:
APQP Elements
Site Technology
GYR
Status Element
Focus

Rating
Supplier
Process
Closed Resp.
Need T iming Date Engineer
Date Date Initials
Remarks

1) Sourcing Decision
2) Customer Input Requirements
3) Design FMEA
4) Design Review(s)
Other Risks
5) Design Verification Plan
6) Subcontractor APQP Status
7) Facilities, T ools and Gages
8) Prototype Build Control Plan
9) Prototype Builds
10) Drawings and Specifications
11) T eam Feasibility Commitment
12) Manufacturing Process Flow Chart
13) Process FMEA
14) Measurement Systems Evaluation
15) Pre-Launch Control Plan
16) Operator Process Instructions
17) Packaging Specifications
18) Production T rial Run
19) Production Control Plan
20) Preliminary Process Capability Study
21) Production Validation T esting
22) Production Part Approval (PSW)
23) PSW Part Delivery at MRD

COMMENT S

105
APQP Risk Assessment

 Assessment of APQP Requirement


 Team to conduct the Assessment after
formation of the team
 The purpose of the assessment is to
determine if all of the elements in the APQP
process must be completed
 4 Major Areas assessed are,
Quality History
Supplier Profile
Engineering Profile
Performance v/s Targets

106
4 Major Areas for ‘Assessment’

1. Quality History
 High Warranty on current model
 Quality Rejects at the receiving plant
2. Supplier Profile
 New supplier/ New mfg. location/ New
Technology
 Poor launch performance
 Stretched resources

107
4 Major Areas for ‘Assessment’ Contd.
3. Engineering profile
 Manufacturing Technology new for the
Industry
 High Product or Process Complexity
 Strategically Important Product
4. Performance v/s Targets
 Design / Reliability / Quality goals difficult to
achieve
 Programme timing is compressed
 Cost targets are aggressive

108
Advance Product Quality Planning

What we learnt in this


session ???
 Introduction to APQP
 Fundamentals of Quality Planning
 Phases of APQP
 APQP Status Reporting Guideline

109

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