Professional Documents
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QUALITY PLANNING
Presentation
by
Parveen Rohilla &
Puneet Sharma
1
Advanced Product Quality Planning
2
Advanced Product Quality Planning
3
Introduction to APQP
What is APQP ?
APQP is a structured method of
tracking, establishing & improving
the steps necessary to assure that
a product ( either new or changed )
satisfies the customer
4
APQP
Purpose of APQP :
To facilitate communication with all
persons involved in a programme &
ensure that all required steps are
completed on time, at acceptable
cost & quality level.
5
Product Quality Planning
Benefits :
Drives resources
Promotes early identification of required
changes
Avoids late changes
Provides quality product on time at the
lowest cost
6
7
Product Quality Planning Cycle
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Advanced Product Quality Planning
8
Fundamentals of APQP
Organise Team Control Plans
Define the Scope Concern
Team-to-Team Resolution
Training Product Quality
Customer - Timing Plan
Supplier Plans Relative to
Involvement Timing Chart
Simultaneous
Engineering
9
Fundamentals of APQP
Organise the Team :
Assigning the responsibility to a Cross
Functional Team
Define the Scope
Leader selection for overseeing the Planning
Process ( Rotating Leader - Advantageous )
Roles & Responsibilities of each area
Identify customers - internal & external
Define customer requirements
Select the disciplines,team members, etc
10
Fundamentals of APQP
Define the Scope Contd…..
11
Fundamentals of APQP
• Team to Team :
Product Quality Planning Team must
communicate with customer and supplier teams
• Training
Success of Product Quality Plan is dependent
upon an effective training programme.
Training programme to address requirements
and skills development to fulfill customer needs
and expectations
12
Fundamentals of APQP
Customer & Supplier Involvement
Customer initiates
Supplier manages
Simultaneous Engineering :
Process where CFT teams strive for a
common goal
13
Fundamentals of APQP
• Control Plan :
Written descriptions of the systems for
controlling parts & processes. Plans cover three
different phases :
• Prototype
• Pre-launch
• Production
14
Fundamentals of APQP
Concern Resolution :
Concern may be encountered in the
planning process
Documentation on matrix with assigned
responsibility & timing
Disciplined problem- solving methods are
recommended in difficult situations
15
Fundamentals of APQP
Product Quality Timing Plan :
Team’s first task should be development of timing
plan
Type of product, complexity & customer
expectation should be considered in selecting timing
element
All team members should agree with each event,
action & timing
Timing chart should list tasks,assignments & events
(Critical Path Method recommended)
Chart provides team for format for tracking progress
Each event must have Start & Completion date
16
Fundamentals of APQP
Plans Relative to the Timing Charts
Planning team to concentrate on defect
prevention
Defect Prevention is driven by Simultaneous
Engineering
Planning team must be prepared to modify
Quality Plan to meet customer expectations
Team is responsible for assuring timing
meets or exceeds customer’s timing plan
17
Advanced Product Quality Planning
18
PHASES OF APQP
19
Product Quality Planning Timing Chart
Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch
PLANNING PLANNING
PRODUCTION
20
Plan & Define Programme
Objectives :
• To determine customer needs
• To plan a quality programme
21
Plan & Define Programme
Input : Output :
Voice of the Customer Design Goals
Market Research
Historical Warranty and Reliability & Quality Goals
Quality Information Preliminary Bill of Material
Team Experience
Preliminary Process Flow
Business Plan / Marketing
Chart
Strategy
Product/Process Benchmark Preliminary Listing of Special
Data Product & Process
Product / Process Characteristics
Assumptions Product Assurance Plan
Product Reliability Studies
Management Support
Customer Inputs
22
Plan & Define Programme
Input : Output :
Voice of the Customer Design Goals
Market Research
Historical Warranty and Reliability & Quality Goals
Quality Information Preliminary Bill of Material
Team Experience
Preliminary Process Flow
Business Plan / Marketing
Chart
Strategy
Product/Process Benchmark Preliminary Listing of Special
Data Product & Process
Product / Process Characteristics
Assumptions Product Assurance Plan
Product Reliability Studies
Management Support
Customer Inputs
23
Plan & Define Programme - Input
Voice of Customer
Market Research
Customer Interview / Questionnaire
Competitive Product Quality Studies
Things Gone Right Reports
24
Plan & Define Programme - Input
• Team Experience
• Past QFD Projects
• Management Comments or Directions
• Dealer comments
• Government requirements and regulations
25
Plan & Define Programme - Input
Contd. …..
Business Plan / Marketing Strategy :
It sets ‘Framework’ for Product Quality Plan
Business Plan Mktg. Strategy
Timing Target Customer
Cost Key sales point
Resources Key Competitors
Investment
Product / Process Benchmark Data :
Use of Benchmarking provides input for
‘Performance Targets’
26
Plan & Define Programme - Input
Contd. …..
Product / Process Assumptions
Assumption about product features, design,
or process concept including technical
innovations, advanced material, new
technology etc. to be utilised as ‘Inputs’
Product Reliability Studies
Frequency of repairs, replacement of
components and results of reliability /
durability tests are considered
27
Plan & Define Programme - Input
Contd. …..
• Customer Inputs
• Data collected from next user can be used as
inputs to arrive upon measures of customer
satisfaction
28
Plan & Define Programme
Input : Output :
Voice of the Customer Design Goals
Market Research
Historical Warranty and Reliability & Quality Goals
Quality Information Preliminary Bill of Material
Team Experience
Preliminary Process Flow
Business Plan / Marketing
Chart
Strategy
Product/Process Benchmark Preliminary Listing of Special
Data Product & Process
Product / Process Characteristics
Assumptions Product Assurance Plan
Product Reliability Studies
Management Support
Customer Inputs
29
Plan & Define Programme - Output
Design Goals :
Translate ‘Voice of Customer’ into
tentative and measurable design objectives
Reliability & Quality Goals :
Established based on customer wants &
expectations, programme objectives, reliability
benchmarks
Quality goals are targets based on continual
improvements i.e. PPM,defect levels or scrap
reduction
30
Plan & Define Programme - Output
31
Plan & Define Programme - Output
33
Special Characteristics
Special characteristics involve those
product and / or process characteristics that
affect vehicle safety, compliance with
government regulations, or customer
satisfaction. Special characteristics consist
of :
Critical Characteristics &
Significant Characteristics
34
Special Characteristics
CRITICAL CHARACTERISTICS are those
product or process requirements that affect
• compliance with government regulation
• or safe vehicle / product function
and
which require special actions / controls. Product or
process requirements can include dimension,
specification, tests, processes, assembly
sequences, tooling, joints, torques, welds,
attachments, components usage’s etc.
Symbol : or <CC>
35
Special Characteristics
and
Symbol : <SC>
36
Plan & Define Programme - Output
• Product Assurance Plan
It translates design goals into design
requirements.
Plan should include
• Outlining of programme requirements
• Identification of reliability & durability goals &
requirements
• Development of preliminary engg. stds.
• Assessment of new technology, materials,
service requirements
37
Plan & Define Programme - Output
• Management Support
•Interest, commitment & support of upper
management is key to success.
Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch
PLANNING PLANNING
PRODUCTION
39
Product Design & Development
Objectives :
• To develop design features and
characteristics
• To critically review engineering
requirements
• To assess potential manufacturing
problems
40
Product Design & Development
Input : Output of Planning Phase is Input for this phase
Output by Design
Responsible Activity Output by APQP Team
Design FMEA New Equipment, Tooling and
Facilities Requirements
DFMA
Special Product and Process
Design Reviews
Characteristics
Prototype Build - Control Plan
Prototype Control Plan
Engineering Drawing
Gages/Testing Equipment
Engineering Specifications Requirements
Material Specifications Team Feasibility Commitment
Drawing & Specs.Changes & Management Support
41
Product Design & Development
Input : Output of Planning Phase is Input for this phase
Output by Design
Responsible Activity Output by APQP Team
Design FMEA New Equipment, Tooling and
Facilities Requirements
DFMA
Special Product and Process
Design Reviews
Characteristics
Prototype Build - Control Plan
Prototype Control Plan
Engineering Drawing
Gages/Testing Equipment
Engineering Specifications Requirements
Material Specifications Team Feasibility Commitment
Drawing & Specs.Changes & Management Support
42
Product Design & Development - Output
43
DESIGN FMEA CHECKLIST
Prepared By
Page 1 of 1
44
Product Design & Development - Output
• Design for Manufacturability & Assembly
It is a Simultaneous Engineering process
designed to optimise the relationship between
design function, manufacturability and ease of
assembly. Team to consider the following:
• Design, concept, function and sensitivity to
manufacturing variation
• Dimensional tolerances
• Process Adjustments
• Material Handling
• Performance requirements
• Manufacturing and/ or assembly process
• Number of components etc.
45
Product Design & Development - Output
Design Verification
Verifies that the product design meets the
customer requirements
Design Reviews
Regularly scheduled meetings led by design
engg. and must include other affected areas.
It is an effective method to prevent problems &
misunderstandings.
It provides a mechanism to monitor progress and
report to management.
They are a series of verification activities that are
more than an engineering inspection and should
include evaluation of:
46
Product Design & Development - Output
• Design Reviews Contd…..
Design Reviews should include evaluation of
• Design/ Functional requirement considerations
• Formal reliability and confidence goals
• Component/ subsystem/ system duty cycles
• Computer simulation and bench test results
• DFMEAs
• Review of DFMA
• Design of Experiment (DOE) results
• Test failures
• Design Verification progress
47
Product Design & Development - Output
48
Product Design & Development - Output
• Engineering Drawings
Reviewed to determine
• that drawings have sufficient information for
a dimensional layout of individual parts.
• that drawings have identification for control
or datum surfaces.
• which characteristics affect fit, function,
durability and safety requirements
49
Product Design & Development - Output
Engineering Specifications
Reviewed to identify functional, durability &
appearance requirements.
Sample size, frequency & acceptance criteria
are generally defined in the in-process test
section of Engineering Specifications
(otherwise listed in control plan).
Material Specifications
These should be reviewed for Special
Characteristics related to physical properties,
performance, environmental, handling, and
storage requirements.
50
Product Design & Development - Output
51
DESIGN INFORMATION CHECKLIST
Prepared By
Page 1 of 4
52
DESIGN INFORMATION CHECKLIST
Product Design & Development - Output
Customer or Internal Part No._______________________________________
Person Due
Question Yes No Comment/Action Required
Responsible Date
B. Engineering Drawings
15 Have dimensions that affect fit, function and durability
been identified?
16 Are reference dimensions identified to minimise
inspection layout time?
17 Are sufficient control points and datum surfaces
identified to design functional gages?
18 Are tolerance compatible with accepted
manufacturing standards?
19 Are there any requirements specified that cannot be
evaluated evaluated using known inspection
techniques?
C.Engineering Performance specifications
20 Have all Special Characteristics been identified?
21 Is test loading sufficient to provide all conditions, I.e.,
production validation and end use?
Contd….
D. Material Specification
28 Are special material chracteristics identified?
29 Are specified materials, heat treatment and surface
treatments compatible with durability requirements in
the identified environment?
Contd…. Revision Date __________
Prepared By
Page 2 of 4
53
Product Design & Development
Input : Output of Planning Phase is Input for this phase
Output by Design
Responsible Activity Output by APQP Team
Design FMEA New Equipment, Tooling and
Facilities Requirements
DFMA
Special Product and Process
Design Reviews
Characteristics
Prototype Build - Control Plan
Prototype Control Plan
Engineering Drawing
Gages/Testing Equipment
Engineering Specifications Requirements
Material Specifications Team Feasibility Commitment
Drawing & Specs.Changes & Management Support
54
Product Design & Development - Output
55
NEW EQUIPMENT, TOOLING AND TEST EQUIPMENT CHECKLIST
Prepared By
Page 1 of 2
56
Product Design & Development - Output
• Special Product & Process Characteristics
Team to build on list of preliminary special
product and process characteristics identified in
Phase I and reach consensus through the
evaluation of technical information.
These are documented on appropriate Control
Plans
• Gauges/Testing Equipment Requirements
These are identified and requirements added to
the Timing Chart
57
Product Design & Development - Output
Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch
PLANNING PLANNING
PRODUCTION
59
Process Design & Development
Objectives :
• To develop a comprehensive and
effective manufacturing system
• To ensure that the manufacturing
systems meets customer requirements
60
Process Design and Development
Inputs : Outputs of Product Design & Development
phase are inputs for this phase
Outputs :
Packaging Standards Pre-Launch Control Plan
Product/Process Quality Process Instructions
System Review Measurement Systems
Analysis Plan
Process Flow Chart
Preliminary Process
Floor Plan Layout
Capability Study Plan
Characteristics Matrix Packaging Specifications
Process failure Mode & Management Support
Effects Analysis
61
Process Design and Development
Packaging Standards
Packaging design to ensure product
integrity at the point of use
Product / Process Quality System
Review
Team reviews Quality System Manual of
the manufacturing location & updates for
additional controls/ procedural changes
required for the product
62
Process Design and Development
63
Process Design and Development
64
PROCESS FLOW CHART CHECKLIST
Prepared By
Page 1 of 1
65
Process Design and Development
• Characteristics Matrix
It is an analytical technique for displaying
relationship between product/ process
characteristics & manufacturing stations.
66
Process Design and Development
Example of Characteristics Matrix
Dimensions
A B C D E F G H I
OP 05
OP 10
C
OP 20
CL L T1 T1 T1 T1
OP 30
CL
Legend
‘ ’ indicates a characteristic is cut or changed
67
Process Design and Development
68
Process Design and Development
Pre-Launch Control Plan
It is description of dimensional measurements
& material and functional tests that will occur
after prototype & before full production
Includes additional product/ process controls
until validation of production process
Purpose is to contain potential non-
conformances during or prior to initial
production runs such as, more frequent
inspection, more in-process check points,
statistical evaluations, increased audits etc.
69
Process Design and Development
Process Instructions
Team to ensure that understandable process
instructions provide sufficient detail for all
operating personnel
These instructions should be developed from
FMEAs, Control Plans, Engg. Drawings, Process
Flow Charts, Handling Requirements etc.
It should be posted
It should include set-up parameters such as
machine speeds, feeds, cycle time etc.
It should be accessible to operators &
supervisors
70
Process Design and Development
71
Process Design and Development
Packaging Specification
Individual product packaging is designed
and developed
Packaging to maintain product quality
during packing,transit and unpacking
Should also have compatibility with
material handling equipment
72
Process Design and Development
• Management Support
Formal review at the conclusion of this phase to
inform management of programme status and
gain their commitment in resolution of any open
issues
73
Product Quality Planning Timing Chart
Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch
PLANNING PLANNING
PRODUCTION
74
Product and Process Validation
Objectives :
• To validate the manufacturing process
• To ensure that customer expectations
will be met
• To identify additional concerns
75
Product and Process Validation
Inputs : Outputs of Process Design & Development
phase are Inputs for this phase
Outputs:
Production Trial Run Production Validation
Testing
Measurement Packaging Evaluation
Systems Evaluation Production Control
Preliminary Process Plan
Capability Study Quality Planning Sign-
Production Part Off & Management
Support
Approval
76
Product and Process Validation
Production Trial Run
Must be conducted using production tooling,
equipment, environment, facility and cycle
time
Team to decide min. quantity for trial run
Results of this are used for,
Preliminary Process Capability Study,
Measurement Systems Evaluation, Final
Feasibility, Process Review, Production Validation
Testing, Production Part Approval, Packaging
Evaluation, First Time Capability and Quality
Planning Sign-off
77
Product and Process Validation
Measurement System Evaluation
Specified measurement devices & methods
should be used for the respective
characteristics.
The devices be evaluated during or prior to
the production trial run
Preliminary Process Capability Study
It provide assessment of the readiness of the
process for production
78
Product and Process Validation
Production Part Approval
It is validation of product made from
production tools & processes meeting
engineering requirements
Production Validation Testing
It is similar to Production Part Approval but
the validation is through engineering tests
79
Product and Process Validation
• Packaging Evaluation
Test methods & where feasible test shipments
must assess the protection of the product from
normal transportation damage and adverse
environmental factors
80
Product and Process Validation
Production Control Plan
It is a written description of the systems for
controlling parts and processes
It is logical extension of pre-launch control
plan
It is a living document
It is updated based on experience gained
Mass production provides opportunity to
evaluate output & revise the control plan
81
Product and Process Validation
Quality Planning Sign-off
Team to ensure that all control plans &
process flow charts are being followed by
reviewing at the manufacturing locations
A review of the following is required prior to
the first shipment
Control Plans
Process Instruction
Gauge & Test Equipment
A formal sign-off is done
82
Product and Process Validation
• Quality Planning Sign-off. Contd...
Management support is required prior to sign-
off. Team should be able to show that all
requirements are met & concerns documented.
In scheduled management reviews,
management is informed of programme status
and their commitment gained to assist in open
issues.
83
Product Quality Planning Timing Chart
Concept
Initiation/
Approval Programme
Approval Prototype Pilot Launch
PLANNING PLANNING
PRODUCTION
84
Feedback, Assessment & Corrective Action
85
Feedback, Assessment & Corrective Action
Reduced Variation
Identification of Process Variation using
‘Control Charts’ & ‘Statistical Techniques’
Analysis & Corrective Actions
Continuous Improvement reducing
‘Special’ as well as ‘Common’ Causes of
Variation
86
Feedback, Assessment & Corrective Action
COMMON CAUSES
It refers to the many sources of chance variation that
are always present in varying degrees in different
process. The output of a process which contains
common causes of variation forms a pattern which is
stable over time and is predictable and therefore
provides the basis for subsequent process
improvement. It is,
• due to many small sources
• stable
• relatively predictable
• permanent - unless action taken
87
Feedback, Assessment & Corrective Action
SPECIAL CAUSES
It refers to any assignable factors which are often
irregular and unstable and hence, unpredictable. A
particular source may continue to reappear intermittently
unless positive action is taken to eliminate it.
It is,
• due to one or a few major sources
• may be irregular
• unpredictable
• may reappear unless action taken
88
Feedback, Assessment & Corrective Action
• Customer Satisfaction
•The Product or Service must perform in the
customer environment - evaluation of
effectiveness of quality planning efforts
•Based on learning, necessary corrective action
to be carried out to achieve customer
satisfaction
89
Feedback, Assessment & Corrective Action
90
Advance Product Quality Planning
91
92
APQP Status Reporting Guideline
93
APQP Status Report Form at Date:
Review No.:
Diamond Point:
Supplier Program
Location Model Year
Supplier Code Lead Part No.
Risk Assessment Part Name
New: Site Technology Process Eng. Level
Other Risks User Plant(s)
COMMENT S
94
Status Reporting Process
Component
Subsystem
Vehicle Review
System
95
APQP Status Report Form at Date:
Review No.:
Diamond Point:
Supplier Program
Location Model Year
Supplier Code Lead Part No.
Risk Assessment Part Name
New: Site Technology Process Eng. Level
Other Risks User Plant(s)
COMMENT S
96
APQP Elements GYR Focus
Status Element Need
Rating Date
1) Sourcing Decision
2) Customer Input Requirements
3) Design FMEA
4) Design Review(s)
5) Design Verification Plan
6) Subcontractor APQP Status
7) Facilities, Tools and Gages
8) Prototype Build Control Plan
9) Prototype Builds
10) Drawings and Specifications
11) Team Feasibility Commitment
The
Thestatus
statusofofall
allthe
thedisciplines
disciplines
12) Manufacturing Process Flow Chart are
aresummarised
summarisedon onAPQP
APQPstatus
status
13) Process FMEA report
reportas
asGreen,
Green, Yellow
YellowororRed
Red
14) Measurement Systems Evaluation
15) Pre-Launch Control Plan
16) Operator Process Instructions
17) Packaging Specifications
18) Production Trial Run
19) Production Control Plan
20) Preliminary Process Capability Study
21) Production Validation Testing
22) Production Part Approval (PSW)
23) PSW Part Delivery at MRD
97
23 Elements of APQP
23 Elements of APQP as defined in the guideline are,
Sourcing Decision Process FMEA
Customer Input Requirements Measurement Systems
Design FMEA Evaluation
Pre-Launch Control Plan
Design Review(s)
Operator Process
Design Verification Plan Instructions
Subcontractor APQP status Packaging Specifications
Facilities, Tools & Gages Production Trial Run
Prototype Build Control Plan Production Control Plan
Prototype Builds Preliminary Process
Drawings and Specifications Capability Study
Production Validation Testing
Team Feasibility Commitment
Production Part
Manufacturing Process Flow Approval(PSW)
Chart
PSW Part Delivery at MRD
98
APQP Elements Description & Expectations
Sourcing Decision
It is a formal customer commitment to work
with the supplier on the programme
It is expected that sourcing decision is
completed & communicated to the supplier
before the Programme Need Date
99
Customer Input Requirements
Design Goals
are translation of Voice of Customer into
tentative & measurable design objectives
Initial system & component design and
specifications including
– product assumptions, functional performance,
dimensions, weight & materials
100
APQP Elements Description & Expectations ( Contd. )
101
APQP Elements Description & Expectations Contd.
Customer Input Requirements Contd...
Programme Timing Contd. ..
The following programme timing dates must be
communicated,
– Programme Status Reviews
– Design freeze
– Prototype builds
– Material Required Dates
– Job # 1
Affordable cost targets
To be communicated for vehicle, system, sub-
systems and components
Capacity Planning Volumes
A key contact personnel within customer
102
APQP Elements Description & Expectations Contd.
103
APQP Elements Description & Expectations Contd.
104
APQP Status Report Format Date:
Review No.:
Diamond Point:
Supplier Program
Location Model Year
Supplier Code Lead Part No.
Risk Assessment Part Name
New: Site Technology Process Eng. Level
Other Risks User Plant(s)
Build Level
Risk Assessment Material
Required Date
Quantity No.of
No.
SC's
No.
CC's
P.I.P.C.
P.I.S.T . % %
New:
APQP Elements
Site Technology
GYR
Status Element
Focus
Rating
Supplier
Process
Closed Resp.
Need T iming Date Engineer
Date Date Initials
Remarks
1) Sourcing Decision
2) Customer Input Requirements
3) Design FMEA
4) Design Review(s)
Other Risks
5) Design Verification Plan
6) Subcontractor APQP Status
7) Facilities, T ools and Gages
8) Prototype Build Control Plan
9) Prototype Builds
10) Drawings and Specifications
11) T eam Feasibility Commitment
12) Manufacturing Process Flow Chart
13) Process FMEA
14) Measurement Systems Evaluation
15) Pre-Launch Control Plan
16) Operator Process Instructions
17) Packaging Specifications
18) Production T rial Run
19) Production Control Plan
20) Preliminary Process Capability Study
21) Production Validation T esting
22) Production Part Approval (PSW)
23) PSW Part Delivery at MRD
COMMENT S
105
APQP Risk Assessment
106
4 Major Areas for ‘Assessment’
1. Quality History
High Warranty on current model
Quality Rejects at the receiving plant
2. Supplier Profile
New supplier/ New mfg. location/ New
Technology
Poor launch performance
Stretched resources
107
4 Major Areas for ‘Assessment’ Contd.
3. Engineering profile
Manufacturing Technology new for the
Industry
High Product or Process Complexity
Strategically Important Product
4. Performance v/s Targets
Design / Reliability / Quality goals difficult to
achieve
Programme timing is compressed
Cost targets are aggressive
108
Advance Product Quality Planning
109